How to configure QMS

To integrate QMS with Altitude, you need to:

1. Install desktop agent tools. If you want to record calls and agent screens, you need to:
   1. In each agent machine, install the QMS Desktop Agent.
   2. In the machine where you install QMS, install the Desktop Agent Management Tool.
2. Enable the QMS contact center integration.
3. Create agents in QMS.
4. Create devices in QMS.
5. Set call direction and metadata in QMS.
6. Configure agent hot-desking and free-seating in QMS.
7. Monitor the agent recordings, by running the Screen Recording Desktop Agent Deployment Tool.

After configuring QMS, review the configuration files of the Connector for QMS services:

• appsettings.json - Altitude QMS Connector for vBox 6 / 7.0 service configuration
• Altitude.QMS.Integration.exe.config - Altitude QMS Gateway (SIPREC) service configuration