Basic entities

Configure the contact center basic entities, and configure the entities to make calls, deliver interactions, and control agent work.

Follow the steps below to configure the contact center basic entities:

• Create directories, services, agents, and teams.
• Assign agents and teams to campaigns.
• Create time zones.
• Configure the default time zone of the contact center.
• Configure the default retry rule of the contact center.
• Configure the router distribution model.
• Create not ready reasons.