Outbound rules

Define when to call contacts and when to retry failed calls.

Follow the steps below to configure outbound rules:

• Create day types.
• Configure day types.
• Create outbound rules.
• Add schedules to an outbound rule.
• Configure the properties of an outbound rule.
• Configure the properties of an outbound schedule.
• Configure the phone order of an outbound schedule.
• Configure the default retry rule of the contact center.
• Configure outbound retry rules.
• Assign outbound rules to a campaign.