How to configure campaigns for Altitude vBox
Displays configurations specific to Altitude vBox for the supported campaign scenarios.
- Extensions: Agent campaigns with Altitude vBox extensions.
- Routing: Routing campaigns with Altitude vBox.
To configure Altitude for the supported campaign scenarios, use the following table to collect the required configuration data from Altitude vBox:
|
Altitude vBox configuration |
Extensions |
Routing |
|---|---|---|
|
Extension numbers |
Required |
- |
|
Queued routing point number |
For inbound |
Required |
Altitude telephony gateway
In the Altitude telephony gateway, configure the following:
- IP address of Altitude vBox.
- CTI gateway user and password as defined on Altitude vBox Administration.
- Agent and IVR extensions.
- Routing points, for inbound campaigns.
- Call classifiers, for predictive with Altitude Communication Server.
The Altitude telephony gateway does not use virtual extensions.
|
Agent extensions |
Extensions |
Routing |
|---|---|---|
|
From, To |
Altitude vBox extension range |
- |
|
Extension type |
Select |
- |
|
Routing points |
Extensions |
Routing |
|---|---|---|
|
From, To |
Altitude vBox queued routing point number |
Altitude vBox queued routing point number |
|
Type |
Queued |
Queued |
|
Synchronize voice data |
Disable |
Disable |
|
Call classifiers |
Extensions |
Routing |
|---|---|---|
|
Address |
TCP/IP address of Communication Server |
- |
|
Device |
Call classifier device number |
- |
|
Dialing prefix |
Communication Server prefix of outbound rule for agent delivery |
- |
|
ANI prefix |
Blank |
- |
Agents
Configure Altitude agents to work on agent campaigns and IVR campaigns as follows:
|
Properties |
Extensions |
Routing |
|---|---|---|
|
Default extension |
Optional |
- |
|
Switch agent ID |
Blank |
- |
Campaign telephony gateways
Configure an Altitude campaign telephony gateway for each campaign that handles calls on the Altitude vBox as follows:
|
Inbound |
Extensions |
Routing |
|---|---|---|
|
DNIS (for inbound) |
Queued routing point |
Queued routing point |
|
Mapping group (for inbound) |
Blank |
Blank |
|
Monitored devices |
Empty |
Empty |
Strategy center skill profiles
Configure the interaction skill profiles of the campaigns using strategy center skill profiles as follows:
|
Skill profile list |
Extensions |
Routing |
|---|---|---|
|
Login group |
Blank |
- |
|
Native predictive device |
Blank |
- |