Avaya components

Required components to integrate Altitude with Avaya.

An integration of Altitude with Avaya S8000 has the following components:

• Avaya phone: Avaya phone, one for each agent desktop.
• Telephony Gateway for Avaya Communication Manager (TSAPI): Windows process included with Altitude uCI Server or Remote Gateway Server. The telephony gateway connects to a TSAPI server on Avaya Computer Telephony, which uses proprietary protocols to connect to the Avaya S8000. The Avaya Computer Telephony runs on a Windows computer. In the event of a problem with the primary TSAPI server, the telephony gateway can automatically connect to a secondary TSAPI server. The telephony gateway can send the not ready reasons to the Avaya S8000.