Class PhoneEvent

java.lang.Object
java.util.EventObject
altitude.integrationServer.events.ISEvent
altitude.integrationServer.events.ServerEvent
altitude.integrationServer.events.AgentEvent
altitude.integrationServer.events.SessionEvent
altitude.integrationServer.events.PhoneEvent
All Implemented Interfaces:
Serializable
public class PhoneEvent extends SessionEvent
Represents a phone event of a session.
See Also:

  • Constructor Details

    • PhoneEvent

      public PhoneEvent()

  • Method Details

    • getEventType

      public PhoneEventType getEventType()
      Enumerated PhoneEventType with the type of the phone event.

    • setEventType

      public void setEventType(PhoneEventType value)
      Enumerated PhoneEventType with the type of the phone event.

    • getInteractionId

      public int getInteractionId()
      Identifier of the interaction.

    • setInteractionId

      public void setInteractionId(int value)
      Identifier of the interaction.

    • getState

      public PhoneInteractionState getState()
      Enumerated PhoneInteractionState with the current state of the call.

    • setState

      public void setState(PhoneInteractionState value)
      Enumerated PhoneInteractionState with the current state of the call.

    • getIsEnqueued

      public boolean getIsEnqueued()
      If true, the call is in a campaign queue.

    • setIsEnqueued

      public void setIsEnqueued(boolean value)
      If true, the call is in a campaign queue.

    • getIsRecording

      public boolean getIsRecording()
      If true, the call is being recorded.

    • setIsRecording

      public void setIsRecording(boolean value)
      If true, the call is being recorded.

    • getIsSuspended

      public boolean getIsSuspended()
      If true, the interaction is suspended.

    • setIsSuspended

      public void setIsSuspended(boolean value)
      If true, the interaction is suspended.

    • getDestinationAgent

      public String getDestinationAgent()
      Name of the agent, if the remote party talking to the agent is also an agent.

    • setDestinationAgent

      public void setDestinationAgent(String value)
      Name of the agent, if the remote party talking to the agent is also an agent.

    • getDestinationNumber

      public String getDestinationNumber()
      Destination phone number of the call.

    • setDestinationNumber

      public void setDestinationNumber(String value)
      Destination phone number of the call.

    • getDestinationDialedNumber

      public String getDestinationDialedNumber()
      Number dialed by the caller party.

    • setDestinationDialedNumber

      public void setDestinationDialedNumber(String value)
      Number dialed by the caller party.

    • getDestinationTrunk

      public String getDestinationTrunk()
      Destination trunk of the call.

    • setDestinationTrunk

      public void setDestinationTrunk(String value)
      Destination trunk of the call.

    • getDestinationCampaign

      public String getDestinationCampaign()
      Campaign associated to the call.

    • setDestinationCampaign

      public void setDestinationCampaign(String value)
      Campaign associated to the call.

    • getDequeuedReason

      public DequeuedEventReason getDequeuedReason()
      Enumerated DequeuedEventReason with the reason to dequeue the call.

    • setDequeuedReason

      public void setDequeuedReason(DequeuedEventReason value)
      Enumerated DequeuedEventReason with the reason to dequeue the call.

    • getAllowedOperations

      public PhoneMediaCanDo getAllowedOperations()
      Allowed operations.

    • setAllowedOperations

      public void setAllowedOperations(PhoneMediaCanDo value)
      Allowed operations.

    • getInteractionKey

      public String getInteractionKey()
      Global identifier of the call.

    • setInteractionKey

      public void setInteractionKey(String value)
      Global identifier of the call.

    • getRecordingTerminationReason

      public RecordingTerminationReason getRecordingTerminationReason()
      Enumerated RecordingTerminationReason with the reason for the last recording termination.

    • setRecordingTerminationReason

      public void setRecordingTerminationReason(RecordingTerminationReason value)
      Enumerated RecordingTerminationReason with the reason for the last recording termination.

    • getSubCallType

      public SubCallType getSubCallType()
      Enumerated SubCallType with the type of sub call.

    • setSubCallType

      public void setSubCallType(SubCallType value)
      Enumerated SubCallType with the type of sub call.

    • getClearedByRotateOnNoAnswer

      public boolean getClearedByRotateOnNoAnswer()
      If true, the phone call is cleared by rotate on no answer.

    • setClearedByRotateOnNoAnswer

      public void setClearedByRotateOnNoAnswer(boolean value)
      If true, the phone call is cleared by rotate on no answer.

    • getRecordingInitiatorType

      public RecordingInitiatorType getRecordingInitiatorType()
      Enumerated RecordingInitiatorType with the type of the recording initiator.

    • setRecordingInitiatorType

      public void setRecordingInitiatorType(RecordingInitiatorType value)
      Enumerated RecordingInitiatorType with the type of the recording initiator.

    • getSupervisedTransferType

      public SupervisedTransferType getSupervisedTransferType()
      Type of supervised transfer.

    • setSupervisedTransferType

      public void setSupervisedTransferType(SupervisedTransferType value)
      Type of supervised transfer.

    • getUcid

      public String getUcid()
      Avaya UCID.

    • setUcid

      public void setUcid(String value)
      Avaya UCID.

    • getRecordingKey

      public String getRecordingKey()
      Recording Key.

    • setRecordingKey

      public void setRecordingKey(String value)
      Recording Key.

    • toString

      public String toString()
      Converts the value of this event to a string representation.
      Overrides:
      toString in class AgentEvent
      Returns:
      The string representation of the event.