Uses of Package
altitude.integrationServer.events

Packages that use altitude.integrationServer.events

Package	Description
altitude.integrationServer.events	Contains the events and related classes used in the javaApi.
altitude.integrationServer.iJavaApi	Contains the interfaces used in the javaApi.

Classes in altitude.integrationServer.events used by altitude.integrationServer.events

Class	Description
AgentEvent	Base class for all events related to agents.
AgentInCampaignAbandonedEvent	Notifies that the agent abandoned the campaign.
AgentInCampaignAbandonedListener	Interface for handling AgentInCampaignAbandonedEvent events.
AgentInCampaignCannotOpenEvent	Notifies agents that a campaign is closed.
AgentInCampaignCannotOpenListener	Interface for handling AgentInCampaignCannotOpenEvent events.
AgentInCampaignCanOpenEvent	Notifies agents that a campaign is open.
AgentInCampaignCanOpenListener	Interface for handling AgentInCampaignCanOpenEvent events.
AgentInCampaignErrorEvent	Notifies that the agent in campaign operation request failed.
AgentInCampaignErrorListener	Interface for handling AgentInCampaignErrorEvent events.
AgentInCampaignEvent	Base class for all events related to the agent in campaigns.
AgentInCampaignListener	Interface for handling AgentInCampaignEvent events.
AgentInCampaignOperationEvent	Notifies agents of the success of an agent in campaign operation.
AgentInCampaignOperationListener	Interface for handling AgentInCampaignOperationEvent events.
AgentInCampaignRequestEvent	Notifies agents of the start of a specific agent in campaign operation.
AgentInCampaignRequestListener	Interface for handling AgentInCampaignRequestEvent events.
AgentInCampaignsOperationEndedEvent	Notifies the IAgent.AgentInCampaignsOperation has ended.
AgentInCampaignsOperationEndedListener	Interface for handling AgentInCampaignsOperationEndedEvent events.
AgentInCampaignsOperationRequestEvent	Notifies an IAgent.AgentInCampaignsOperation has started.
AgentInCampaignsOperationRequestListener	Interface for handling AgentInCampaignsOperationRequestEvent events.
AgentListener	Interface for handling AgentEvent events.
AgentMessageEvent	Notifies agents of a broadcast message.
AgentMessageListener	Interface for handling AgentMessageEvent events.
AgentMessageOfTheDayChangedEvent	Notifies that the message of the day of the agent changed.
AgentMessageOfTheDayChangedListener	Interface for handling AgentMessageOfTheDayChangedEvent events.
AgentOperationEvent	Triggered when an agent is inserted, updated or deleted.
AgentOperationListener	Interface for handling AgentOperationEvent events.
CampaignEvent	Base class for all the events related to campaigns.
CampaignListener	Interface for handling CampaignEvent events.
CampaignMessageEvent	Notifies campaign agents of a broadcast message.
CampaignMessageListener	Interface for handling CampaignMessageEvent events.
CampaignMessageOfTheDayChangedEvent	Notifies that the message of the day of the campaign changed.
CampaignMessageOfTheDayChangedListener	Interface for handling CampaignMessageOfTheDayChangedEvent events.
CampaignOperationEvent	Notifies agents of the request to invoke a specific campaign operation.
CampaignOperationListener	Interface for handling CampaignOperationEvent events.
CampaignStateChangedEvent	Notifies agents that the state of the campaign changed.
CampaignStateChangedListener	Interface for handling CampaignStateChangedEvent events.
ContactLoadedEvent	Notifies that the contact was loaded.
ContactLoadedListener	Interface for handling ContactLoadedEvent events.
ContactLoadProgressEvent	Notifies about a contact that is being simultaneously handled by several agents and has been modified by one of them.
ContactLoadProgressListener	Interface for handling ContactLoadProgressEvent events.
ContactProfileUpdatedEvent	Event triggered when the contact profile is updated.
ContactProfileUpdatedListener	Interface for handling ContactProfileUpdatedEvent events.
ContactUnloadedEvent	Notifies that the contact was unloaded.
ContactUnloadedListener	Interface for handling ContactUnloadedEvent events.
CursorClosedEvent	Notifies that the cursor was closed.
CursorClosedListener	Interface for handling CursorClosedEvent events.
CustomDataEvent	Notifies the agent of custom data (blind data).
CustomDataListener	Interface for handling CustomDataEvent events.
CustomInteractionEvent	Base class for all the events related with the custom interactions.
CustomInteractionListener	Interface for handling CustomInteractionEvent events.
DataTransactionEndedEvent	Notifies that an agent ended a data transaction.
DataTransactionEndedListener	Interface for handling DataTransactionEndedEvent events.
DataTransactionRegisteredEvent	Represents an end data transaction registered event of a session.
DataTransactionRegisteredListener	Interface for handling DataTransactionRegisteredEvent events.
DataTransactionStartedEvent	Notifies that the client application performed an operation that created a IDataTransaction.
DataTransactionStartedListener	Interface for handling DataTransactionStartedEvent events.
DigitsCollectedEvent	Notifies that the IVR collected the digits.
DigitsCollectedListener	Interface for handling DigitsCollectedEvent events.
EmailErrorEvent	Notifies that an email error occurred.
EmailErrorListener	Interface for handling EmailErrorEvent events.
EmailEvent	Represents an email event of a session.
EmailListener	Interface for handling EmailEvent events.
EmailProgressBaseEvent	Base class for all the events related to the progress of an email interaction.
EmailProgressBaseListener	Interface for handling EmailProgressBaseEvent events.
EmailProgressEvent	Represents the event of the instance related to the progress of email interactions.
EmailProgressListener	Interface for handling EmailProgressEvent events.
EntityOperationEvent	Triggered when an entity is inserted, updated or deleted.
EntityOperationEventBase	Base class for entity operation events.
EntityOperationListener	Interface for handling EntityOperationEvent events.
ExtensionChangedEvent	Notifies the agent that the extension has changed.
ExtensionChangedListener	Interface for handling ExtensionChangedEvent events.
ExtensionClearedEvent	Notifies the agent that the extension was cleared.
ExtensionClearedListener	Interface for handling ExtensionClearedEvent events.
ExtensionFailedToRecoverEvent	Notifies the agent that the extension failed to recover.
ExtensionFailedToRecoverListener	Interface for handling ExtensionFailedToRecoverEvent events.
ExternalInteractionRegistrationEndedEvent	Notifies of the end of an external interaction registration.
ExternalInteractionRegistrationEndedListener	Interface for handling ExternalInteractionRegistrationEndedEvent events.
ExternalInteractionRegistrationEvent	Base class for all the events related with the external interaction registrations.
ExternalInteractionRegistrationListener	Interface for handling ExternalInteractionRegistrationEvent events.
ExternalInteractionRegistrationStartedEvent	Notifies of the creation of a new external interaction registration.
ExternalInteractionRegistrationStartedListener	Interface for handling ExternalInteractionRegistrationStartedEvent events.
GatewayEvent	Base class for all the events related to the gateways.
GatewayListener	Interface for handling GatewayEvent events.
IMCustomInteractionErrorEvent	Represents an error event for instant messaging custom interactions.
IMCustomInteractionErrorListener	Interface for handling IMCustomInteractionErrorEvent events.
IMCustomInteractionEvent	Represents an instant messaging event of a custom interaction.
IMCustomInteractionListener	Interface for handling IMCustomInteractionEvent events.
IMCustomInteractionMessageEvent	Notifies that a message was received in an instant messaging custom interaction.
IMCustomInteractionMessageListener	Interface for handling IMCustomInteractionMessageEvent events.
IMCustomInteractionProgressBaseEvent	Base class for all the events related to the progress of an instant messaging custom interaction.
IMCustomInteractionProgressBaseListener	Interface for handling IMCustomInteractionProgressBaseEvent events.
IMCustomInteractionProgressEvent	Represents the event of the instance related to the progress of an instant messaging custom interaction.
IMCustomInteractionProgressListener	Interface for handling IMCustomInteractionProgressEvent events.
IMCustomInteractionStartedEvent	Notifies of the creation of a new instant messaging custom interaction.
IMCustomInteractionStartedListener	Interface for handling IMCustomInteractionStartedEvent events.
IncomingSessionEvent	Represents the events related to a new session not started by the agent.
IncomingSessionListener	Interface for handling IncomingSessionEvent events.
InstanceConnectedEvent	Notifies that the IntegrationServer object is connected to the instance.
InstanceConnectedListener	Interface for handling InstanceConnectedEvent events.
InstanceDisconnectedEvent	Notifies that the IntegrationServer object is disconnected from the instance.
InstanceDisconnectedListener	Interface for handling InstanceDisconnectedEvent events.
InstanceEvent	Base class for all the events related to the instance.
InstanceListener	Interface for handling InstanceEvent events.
InstanceMessageOfTheDayChangedEvent	Notifies that the message of the day of the instance changed.
InstanceMessageOfTheDayChangedListener	Interface for handling InstanceMessageOfTheDayChangedEvent events.
InstanceOfflineEvent	Notifies that the instance is offline.
InstanceOfflineListener	Interface for handling InstanceOfflineEvent events.
InstanceOnlineEvent	Notifies that the instance is online.
InstanceOnlineListener	Interface for handling InstanceOnlineEvent events.
InstantMessagingErrorEvent	Represents an instant messaging error event.
InstantMessagingErrorListener	Interface for handling InstantMessagingErrorEvent events.
InstantMessagingEvent	Represents an instant messaging event of a session.
InstantMessagingInteractionStartedEvent	Notifies that the client application performed an operation that created an IInstantMessagingMedia.
InstantMessagingInteractionStartedListener	Interface for handling InstantMessagingInteractionStartedEvent events.
InstantMessagingListener	Interface for handling InstantMessagingEvent events.
InstantMessagingMediaEvent	Base class for all the events related to the instant messaging.
InstantMessagingMediaListener	Interface for handling InstantMessagingMediaEvent events.
InstantMessagingMessageEvent	Notifies that a message was received in an instant messaging interaction.
InstantMessagingMessageListener	Interface for handling InstantMessagingMessageEvent events.
InstantMessagingProgressBaseEvent	Base class for all the events related to the progress of an instant messaging interaction.
InstantMessagingProgressBaseListener	Interface for handling InstantMessagingProgressBaseEvent events.
InstantMessagingProgressEvent	Represents the event of the instance related to the progress of an instant messaging.
InstantMessagingProgressListener	Interface for handling InstantMessagingProgressEvent events.
ISEvent	Base class to all event classes.
ISListener	Interface for handling ISEvent events.
LoginEvent	Notifies that an agent logged in.
LoginGroupChangedEvent	Notifies the agent that the login group has changed.
LoginGroupChangedListener	Interface for handling LoginGroupChangedEvent events.
LoginListener	Interface for handling LoginEvent events.
LogoutEvent	Notifies that an agent logged out.
LogoutListener	Interface for handling LogoutEvent events.
MessagePlayedAndDigitsCollectedEvent	Notifies that the IVR played a message and collected the digits.
MessagePlayedAndDigitsCollectedListener	Interface for handling MessagePlayedAndDigitsCollectedEvent events.
NotReadyReasonsChangedEvent	Notifies agents that the not ready reasons were changed on the instance.
NotReadyReasonsChangedListener	Interface for handling NotReadyReasonsChangedEvent events.
OxeExtensionOperationEvent	Triggered when an Oxe switch agent extension is inserted, updated or deleted.
OxeExtensionOperationListener	Interface for handling OxeExtensionOperationEvent events.
OxeRoutingPointOperationEvent	Triggered when an Oxe switch routing point is inserted, updated or deleted.
OxeRoutingPointOperationListener	Interface for handling OxeRoutingPointOperationEvent events.
OxeSwitchOperationEvent	Triggered when an Oxe switch is inserted, updated or deleted.
OxeSwitchOperationListener	Interface for handling OxeSwitchOperationEvent events.
OxeSynchroConfigurationEvent	Notifies that the OxeSynchro configuration was changed.
OxeSynchroConfigurationListener	Interface for handling OxeSynchroConfigurationEvent events.
OxeSynchroDashboardOperationEvent	Triggered when a OxeSynchro dashboard entry is inserted, updated or deleted.
OxeSynchroDashboardOperationListener	Interface for handling OxeSynchroDashboardOperationEvent events.
PhoneErrorEvent	Notifies that an error occurred on a phone.
PhoneErrorListener	Interface for handling PhoneErrorEvent events.
PhoneEvent	Represents a phone event of a session.
PhoneGenericDataReceivedEvent	Notifies the occurrence of phone generic data received.
PhoneGenericDataReceivedListener	Interface for handling PhoneGenericDataReceivedEvent events.
PhoneInteractionStartedEvent	Notifies that the client application performed an operation that created a IPhoneMedia.
PhoneInteractionStartedListener	Interface for handling PhoneInteractionStartedEvent events.
PhoneListener	Interface for handling PhoneEvent events.
PhoneMediaEvent	Base class for all the events related to the phone media.
PhoneMediaListener	Interface for handling PhoneMediaEvent events.
PhoneMonitoredEvent	Notifies that the call was monitored.
PhoneMonitoredListener	Interface for handling PhoneMonitoredEvent events.
PhoneOperationStoppedEvent	Notifies the operation to play or record a message has terminated.
PhoneOperationStoppedListener	Interface for handling PhoneOperationStoppedEvent events.
PhoneProgressBaseEvent	Base class for all the events related to the progress of a phone interaction.
PhoneProgressBaseListener	Interface for handling PhoneProgressBaseEvent events.
PhoneProgressEvent	Notifies the instance about the progression of calls.
PhoneProgressListener	Interface for handling PhoneProgressEvent events.
PingEvent	Event triggered when the agent is idle, to check if the application is healthy.
PingListener	Interface for handling PingEvent events.
ProcessTraceConfigurationEvent	Notifies that an Altitude uCI Server process trace configuration was changed.
ProcessTraceConfigurationListener	Interface for handling ProcessTraceConfigurationEvent events.
RecoveryCompletedEvent	Notifies that the recovery procedure is completed.
RecoveryCompletedListener	Interface for handling RecoveryCompletedEvent events.
SaveActivityErrorEvent	Notifies that an error occurred while trying to save an activity.
SaveActivityErrorListener	Interface for handling SaveActivityErrorEvent events.
ScriptChangedEvent	Notifies that the script for a specific campaign changed.
ScriptChangedListener	Interface for handling ScriptChangedEvent events.
ServerEvent	Base class for all the events related to the Altitude uCI Server.
ServerListener	Interface for handling ServerEvent events.
ServiceEvent	Base class for all the events related to services.
ServiceListener	Interface for handling ServiceEvent events.
ServiceStateChangedEvent	Notifies agents of the service state change.
ServiceStateChangedListener	Interface for handling ServiceStateChangedEvent events.
SessionClearedEvent	Notifies that the session was cleared.
SessionClearedListener	Interface for handling SessionClearedEvent events.
SessionEvent	Base class for all the events related with the session.
SessionListener	Interface for handling SessionEvent events.
SkillsChangedEvent	Notifies the instance that the skills configuration changed.
SkillsChangedListener	Interface for handling SkillsChangedEvent events.
SocialErrorEvent	Notifies that an social error occurred.
SocialErrorListener	Interface for handling SocialErrorEvent events.
SocialEvent	Represents an social event of a session.
SocialListener	Interface for handling SocialEvent events.
SocialProgressBaseEvent	Base class for all the events related to the progress of an social interaction.
SocialProgressBaseListener	Interface for handling SocialProgressBaseEvent events.
SocialProgressEvent	Represents the event of the instance related to the progress of social interactions.
SocialProgressListener	Interface for handling SocialProgressEvent events.
SoftPhoneAllowedOperationsChangedEvent	Notifies agents that the operations that can be performed have changed.
SoftPhoneAllowedOperationsChangedListener	Interface for handling SoftPhoneAllowedOperationsChangedEvent events.
SoftPhoneMutedChangedEvent	Notifies agents that the Muted property has changed.
SoftPhoneMutedChangedListener	Interface for handling SoftPhoneMutedChangedEvent events.
SoftPhoneSpeakerVolumeChangedEvent	Notifies agents that the SpeakerVolume property has changed.
SoftPhoneSpeakerVolumeChangedListener	Interface for handling SoftPhoneSpeakerVolumeChangedEvent events.
SwitchOperationEventBase	Base class for the switch operation events
SystemEvent	Notifies agents that a system event was raised.
SystemListener	Interface for handling SystemEvent events.
TeamEvent	Base class for all the events related to the instance team.
TeamInCampaignAbandonedEvent	Notifies that the team abandoned the campaign.
TeamInCampaignAbandonedListener	Interface for handling TeamInCampaignAbandonedEvent events.
TeamInCampaignEvent	Base class for all events related to the team in campaigns.
TeamInCampaignListener	Interface for handling TeamInCampaignEvent events.
TeamListener	Interface for handling TeamEvent events.
TeamMessageEvent	Notifies agents of a team broadcast message.
TeamMessageListener	Interface for handling TeamMessageEvent events.
TeamMessageOfTheDayChangedEvent	Notifies that the message of the day of the team changed.
TeamMessageOfTheDayChangedListener	Interface for handling TeamMessageOfTheDayChangedEvent events.
WorkflowErrorEvent	Notifies agents about a workflow error.
WorkflowErrorListener	Interface for handling WorkflowErrorEvent events.
WorkflowEvent	Notifies an agent about the state of a workflow interaction.
WorkflowListener	Interface for handling WorkflowEvent events.
WorkflowProgressBaseEvent	Base class for all the events related to the progress of a workflow interaction.
WorkflowProgressBaseListener	Interface for handling WorkflowProgressBaseEvent events.
WorkflowProgressEvent	Notifies agents about the progress of a workflow interaction.
WorkflowProgressListener	Interface for handling WorkflowProgressEvent events.

Classes in altitude.integrationServer.events used by altitude.integrationServer.iJavaApi

Class	Description
AgentInCampaignCannotOpenListener	Interface for handling AgentInCampaignCannotOpenEvent events.
AgentInCampaignCanOpenListener	Interface for handling AgentInCampaignCanOpenEvent events.
AgentInCampaignErrorListener	Interface for handling AgentInCampaignErrorEvent events.
AgentInCampaignOperationListener	Interface for handling AgentInCampaignOperationEvent events.
AgentInCampaignRequestListener	Interface for handling AgentInCampaignRequestEvent events.
AgentInCampaignsOperationEndedListener	Interface for handling AgentInCampaignsOperationEndedEvent events.
AgentInCampaignsOperationRequestListener	Interface for handling AgentInCampaignsOperationRequestEvent events.
AgentMessageListener	Interface for handling AgentMessageEvent events.
AgentMessageOfTheDayChangedListener	Interface for handling AgentMessageOfTheDayChangedEvent events.
AgentOperationListener	Interface for handling AgentOperationEvent events.
CampaignMessageListener	Interface for handling CampaignMessageEvent events.
CampaignMessageOfTheDayChangedListener	Interface for handling CampaignMessageOfTheDayChangedEvent events.
CampaignStateChangedListener	Interface for handling CampaignStateChangedEvent events.
ContactLoadedListener	Interface for handling ContactLoadedEvent events.
ContactLoadProgressListener	Interface for handling ContactLoadProgressEvent events.
ContactProfileUpdatedListener	Interface for handling ContactProfileUpdatedEvent events.
ContactUnloadedListener	Interface for handling ContactUnloadedEvent events.
CursorClosedListener	Interface for handling CursorClosedEvent events.
CustomDataListener	Interface for handling CustomDataEvent events.
DataTransactionEndedListener	Interface for handling DataTransactionEndedEvent events.
DataTransactionStartedListener	Interface for handling DataTransactionStartedEvent events.
DigitsCollectedListener	Interface for handling DigitsCollectedEvent events.
DisposedListener	Interface for handling disposed events.
EmailErrorListener	Interface for handling EmailErrorEvent events.
EmailListener	Interface for handling EmailEvent events.
EmailProgressListener	Interface for handling EmailProgressEvent events.
ExtensionChangedListener	Interface for handling ExtensionChangedEvent events.
ExtensionClearedListener	Interface for handling ExtensionClearedEvent events.
ExternalInteractionRegistrationEndedListener	Interface for handling ExternalInteractionRegistrationEndedEvent events.
ExternalInteractionRegistrationStartedListener	Interface for handling ExternalInteractionRegistrationStartedEvent events.
GatewayListener	Interface for handling GatewayEvent events.
IMCustomInteractionErrorListener	Interface for handling IMCustomInteractionErrorEvent events.
IMCustomInteractionListener	Interface for handling IMCustomInteractionEvent events.
IMCustomInteractionMessageListener	Interface for handling IMCustomInteractionMessageEvent events.
IMCustomInteractionProgressListener	Interface for handling IMCustomInteractionProgressEvent events.
IMCustomInteractionStartedListener	Interface for handling IMCustomInteractionStartedEvent events.
IncomingSessionListener	Interface for handling IncomingSessionEvent events.
InstanceConnectedListener	Interface for handling InstanceConnectedEvent events.
InstanceDisconnectedListener	Interface for handling InstanceDisconnectedEvent events.
InstanceMessageOfTheDayChangedListener	Interface for handling InstanceMessageOfTheDayChangedEvent events.
InstantMessagingErrorListener	Interface for handling InstantMessagingErrorEvent events.
InstantMessagingInteractionStartedListener	Interface for handling InstantMessagingInteractionStartedEvent events.
InstantMessagingListener	Interface for handling InstantMessagingEvent events.
InstantMessagingMessageListener	Interface for handling InstantMessagingMessageEvent events.
InstantMessagingProgressListener	Interface for handling InstantMessagingProgressEvent events.
ISEvent	Base class to all event classes.
ISListener	Interface for handling ISEvent events.
LoginGroupChangedListener	Interface for handling LoginGroupChangedEvent events.
LogoutListener	Interface for handling LogoutEvent events.
MessagePlayedAndDigitsCollectedListener	Interface for handling MessagePlayedAndDigitsCollectedEvent events.
NotReadyReasonsChangedListener	Interface for handling NotReadyReasonsChangedEvent events.
OxeExtensionOperationListener	Interface for handling OxeExtensionOperationEvent events.
OxeRoutingPointOperationListener	Interface for handling OxeRoutingPointOperationEvent events.
OxeSwitchOperationListener	Interface for handling OxeSwitchOperationEvent events.
OxeSynchroConfigurationListener	Interface for handling OxeSynchroConfigurationEvent events.
OxeSynchroDashboardOperationListener	Interface for handling OxeSynchroDashboardOperationEvent events.
PhoneErrorListener	Interface for handling PhoneErrorEvent events.
PhoneGenericDataReceivedListener	Interface for handling PhoneGenericDataReceivedEvent events.
PhoneInteractionStartedListener	Interface for handling PhoneInteractionStartedEvent events.
PhoneListener	Interface for handling PhoneEvent events.
PhoneMonitoredListener	Interface for handling PhoneMonitoredEvent events.
PhoneOperationStoppedListener	Interface for handling PhoneOperationStoppedEvent events.
PhoneProgressListener	Interface for handling PhoneProgressEvent events.
PingListener	Interface for handling PingEvent events.
ProcessTraceConfigurationListener	Interface for handling ProcessTraceConfigurationEvent events.
RecoveryCompletedListener	Interface for handling RecoveryCompletedEvent events.
SaveActivityErrorListener	Interface for handling SaveActivityErrorEvent events.
ScriptChangedListener	Interface for handling ScriptChangedEvent events.
SessionClearedListener	Interface for handling SessionClearedEvent events.
SkillsChangedListener	Interface for handling SkillsChangedEvent events.
SocialErrorListener	Interface for handling SocialErrorEvent events.
SocialListener	Interface for handling SocialEvent events.
SocialProgressListener	Interface for handling SocialProgressEvent events.
SoftPhoneAllowedOperationsChangedListener	Interface for handling SoftPhoneAllowedOperationsChangedEvent events.
SoftPhoneMutedChangedListener	Interface for handling SoftPhoneMutedChangedEvent events.
SoftPhoneSpeakerVolumeChangedListener	Interface for handling SoftPhoneSpeakerVolumeChangedEvent events.
TeamMessageListener	Interface for handling TeamMessageEvent events.
TeamMessageOfTheDayChangedListener	Interface for handling TeamMessageOfTheDayChangedEvent events.
WorkflowErrorListener	Interface for handling WorkflowErrorEvent events.
WorkflowListener	Interface for handling WorkflowEvent events.
WorkflowProgressListener	Interface for handling WorkflowProgressEvent events.