Interface IContactCenterManager

All Superinterfaces:

IDisposable, IEntity

public interface IContactCenterManager
extends IEntity

Manages the contact center.

Method Summary

Modifier and Type	Method	Description
void	boot(String instanceAddress, boolean secure, boolean synchronous)	Boots the instance.
void	enableGdpr(String instanceAddress, boolean secure, String agentName, AuthenticationType authenticationType, String password, String securityToken)	Enables the GDPR in the instance.
boolean	gdprEnabled(String instanceAddress, boolean secure, String agentName, AuthenticationType authenticationType, String password, String securityToken)	If true, the GDPR is enabled in the instance.
BootEvolution	getBootEvolution(String instanceAddress, boolean secure)	Gets the Boot Evolution of the instance.
InstanceRunningMode	getRunningMode(String instanceAddress, boolean secure)	Gets the running mode of the instance.
ShutdownEvolution	getShutdownEvolution(String instanceAddress, boolean secure)	Gets the Shutdown Evolution of the instance.
void	setOnline(String instanceAddress, boolean secure, String agentName, AuthenticationType authenticationType, String password, String securityToken)	Sets the instance online.
void	shutdown(String instanceAddress, boolean secure, String agentName, AuthenticationType authenticationType, String password, String securityToken, boolean synchronous)	Sets the instance offline.

Methods inherited from interface IDisposable

addDisposedListener, removeDisposedListener

Methods inherited from interface IEntity

getUserContext, setUserContext

Method Details

boot

void boot(String instanceAddress,
 boolean secure,
 boolean synchronous)
   throws Exception,
altitude.integrationServer.exceptions.ISException

Boots the instance.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

synchronous - If true, the method is synchronous.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

enableGdpr

void enableGdpr(String instanceAddress,
 boolean secure,
 String agentName,
 AuthenticationType authenticationType,
 String password,
 String securityToken)
         throws Exception,
altitude.integrationServer.exceptions.ISException

Enables the GDPR in the instance. Once enabled, the GDPR cannot be disabled in the instance.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

agentName - Name of the agent.

authenticationType - Type of authentication.

password - Password of the agent.

securityToken - Security token for the external authentication type.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

gdprEnabled

boolean gdprEnabled(String instanceAddress,
 boolean secure,
 String agentName,
 AuthenticationType authenticationType,
 String password,
 String securityToken)
             throws Exception,
altitude.integrationServer.exceptions.ISException

If true, the GDPR is enabled in the instance.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

agentName - Name of the agent.

authenticationType - Type of authentication.

password - Password of the agent.

securityToken - Security token for the external authentication type.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

getBootEvolution

BootEvolution getBootEvolution(String instanceAddress,
 boolean secure)
                        throws Exception,
altitude.integrationServer.exceptions.ISException

Gets the Boot Evolution of the instance.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

getRunningMode

InstanceRunningMode getRunningMode(String instanceAddress,
 boolean secure)
                            throws Exception,
altitude.integrationServer.exceptions.ISException

Gets the running mode of the instance.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

getShutdownEvolution

ShutdownEvolution getShutdownEvolution(String instanceAddress,
 boolean secure)
                                throws Exception,
altitude.integrationServer.exceptions.ISException

Gets the Shutdown Evolution of the instance.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

setOnline

void setOnline(String instanceAddress,
 boolean secure,
 String agentName,
 AuthenticationType authenticationType,
 String password,
 String securityToken)
        throws Exception,
altitude.integrationServer.exceptions.ISException

Sets the instance online.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

agentName - Name of the agent.

authenticationType - Type of authentication.

password - Password of the agent.

securityToken - Security token for the external authentication type.

Throws:

Exception

altitude.integrationServer.exceptions.ISException

shutdown

void shutdown(String instanceAddress,
 boolean secure,
 String agentName,
 AuthenticationType authenticationType,
 String password,
 String securityToken,
 boolean synchronous)
       throws Exception,
altitude.integrationServer.exceptions.ISException

Sets the instance offline.

Parameters:

instanceAddress - Address of the instance.

secure - If true, the connections opened between the Integration Server and the instance are secure.

agentName - Name of the agent.

authenticationType - Type of authentication.

password - Password of the agent.

securityToken - Security token for the external authentication type.

synchronous - If true, the method is synchronous.

Throws:

Exception

altitude.integrationServer.exceptions.ISException