Class AgentFindData

java.lang.Object
altitude.integrationServer.types.AgentFindData
public class AgentFindData extends Object
Holds data about an agent. Returned by IInstance.FindAgents

  • Constructor Details

    • AgentFindData

      public AgentFindData()

  • Method Details

    • getId

      public int getId()
      Identifier of the agent.

    • setId

      public void setId(int value)
      Identifier of the agent.

    • getName

      public String getName()
      User name of the agent.

    • setName

      public void setName(String value)
      User name of the agent.

    • getFullName

      public String getFullName()
      Full name of the agent.

    • setFullName

      public void setFullName(String value)
      Full name of the agent.

    • getSiteName

      public String getSiteName()
      Name of the site.

    • setSiteName

      public void setSiteName(String value)
      Name of the site.

    • getExtension

      public String getExtension()
      Extension of the agent.

    • setExtension

      public void setExtension(String value)
      Extension of the agent.

    • getSwitchId

      public int getSwitchId()
      Identifier of the switch of the current agent extension. null if the agent has no extension set, then.

    • setSwitchId

      public void setSwitchId(int value)
      Identifier of the switch of the current agent extension. null if the agent has no extension set, then.

    • getSwitchName

      public String getSwitchName()
      Name of the switch of the current agent extension. null if the agent has no extension set, then.

    • setSwitchName

      public void setSwitchName(String value)
      Name of the switch of the current agent extension. null if the agent has no extension set, then.

    • getWithTelephony

      public boolean getWithTelephony()
      If true, the agent is handling a phone interaction.

    • setWithTelephony

      public void setWithTelephony(boolean value)
      If true, the agent is handling a phone interaction.

    • getWithEmail

      public boolean getWithEmail()
      If true, the agent is handling an email interaction.

    • setWithEmail

      public void setWithEmail(boolean value)
      If true, the agent is handling an email interaction.

    • getWithWorkflow

      public boolean getWithWorkflow()
      If true, the agent is handling a workflow interaction.

    • setWithWorkflow

      public void setWithWorkflow(boolean value)
      If true, the agent is handling a workflow interaction.

    • getWithInstantMessaging

      public boolean getWithInstantMessaging()
      If true, the agent is handling an instant messaging interaction.

    • setWithInstantMessaging

      public void setWithInstantMessaging(boolean value)
      If true, the agent is handling an instant messaging interaction.

    • getWithDataTransaction

      public boolean getWithDataTransaction()
      If true, the agent is handling a session.

    • setWithDataTransaction

      public void setWithDataTransaction(boolean value)
      If true, the agent is handling a session.

    • getWithSession

      public boolean getWithSession()
      If true, the agent is handling a session.

    • setWithSession

      public void setWithSession(boolean value)
      If true, the agent is handling a session.

    • getIsLogged

      public boolean getIsLogged()
      If true, the agent is logged-in.

    • setIsLogged

      public void setIsLogged(boolean value)
      If true, the agent is logged-in.

    • getIsReady

      public boolean getIsReady()
      If true, the agent is ready.

    • setIsReady

      public void setIsReady(boolean value)
      If true, the agent is ready.

    • getLoginGroup

      public String getLoginGroup()
      Login group in which the agent is logged in the switch.

    • setLoginGroup

      public void setLoginGroup(String value)
      Login group in which the agent is logged in the switch.