Class AgentInCampaignMediaInfo

java.lang.Object
altitude.integrationServer.types.AgentInCampaignMediaInfo
public class AgentInCampaignMediaInfo extends Object
Represents the media information about an agent in a campaign.

  • Constructor Details

    • AgentInCampaignMediaInfo

      public AgentInCampaignMediaInfo()

  • Method Details

    • getAgentId

      public int getAgentId()
      Identifier of the agent.

    • setAgentId

      public void setAgentId(int value)
      Identifier of the agent.

    • getAgentName

      public String getAgentName()
      Name of the agent.

    • setAgentName

      public void setAgentName(String value)
      Name of the agent.

    • getCampaignId

      public int getCampaignId()
      Identifier of the campaign.

    • setCampaignId

      public void setCampaignId(int value)
      Identifier of the campaign.

    • getCampaignName

      public String getCampaignName()
      Name of the campaign.

    • setCampaignName

      public void setCampaignName(String value)
      Name of the campaign.

    • getWithInteraction

      public boolean getWithInteraction()
      If true, the agent is handling a data transaction.

    • setWithInteraction

      public void setWithInteraction(boolean value)
      If true, the agent is handling a data transaction.

    • getNumInteractionsQueued

      public int getNumInteractionsQueued()
      Number of interactions queued.

    • setNumInteractionsQueued

      public void setNumInteractionsQueued(int value)
      Number of interactions queued.

    • getAverageWaitingTime

      public Duration getAverageWaitingTime()
      Average time of the interactions registered to be in alerting or queued state.

    • setAverageWaitingTime

      public void setAverageWaitingTime(Duration value)
      Average time of the interactions registered to be in alerting or queued state.

    • getMaximumWaitingTime

      public Duration getMaximumWaitingTime()
      Maximum time of the interactions registered to be in alerting or queued state.

    • setMaximumWaitingTime

      public void setMaximumWaitingTime(Duration value)
      Maximum time of the interactions registered to be in alerting or queued state.