Class AgentStatus

java.lang.Object
altitude.integrationServer.types.AgentStatus
public class AgentStatus extends Object
Represents the information about the status of an agent.

  • Constructor Details

    • AgentStatus

      public AgentStatus()

  • Method Details

    • getIsLogged

      public boolean getIsLogged()
      If true, the agent is logged in.

    • setIsLogged

      public void setIsLogged(boolean value)
      If true, the agent is logged in.

    • getIsRecovering

      public boolean getIsRecovering()
      If true, the agent is in recovering mode.

    • setIsRecovering

      public void setIsRecovering(boolean value)
      If true, the agent is in recovering mode.

    • getIsReady

      public boolean getIsReady()
      If true, the agent is ready.

    • setIsReady

      public void setIsReady(boolean value)
      If true, the agent is ready.

    • getWithDataTransaction

      public boolean getWithDataTransaction()
      If true, the agent is handling a data transaction.

    • setWithDataTransaction

      public void setWithDataTransaction(boolean value)
      If true, the agent is handling a data transaction.

    • getWithPhoneInteraction

      public boolean getWithPhoneInteraction()
      If true, the agent is handling a phone interaction.

    • setWithPhoneInteraction

      public void setWithPhoneInteraction(boolean value)
      If true, the agent is handling a phone interaction.

    • getWithEmailInteraction

      public boolean getWithEmailInteraction()
      If true, the agent is handling an email interaction.

    • setWithEmailInteraction

      public void setWithEmailInteraction(boolean value)
      If true, the agent is handling an email interaction.

    • getWithInstantMessagingInteraction

      public boolean getWithInstantMessagingInteraction()
      If true, the agent is handling an instant messaging interaction.

    • setWithInstantMessagingInteraction

      public void setWithInstantMessagingInteraction(boolean value)
      If true, the agent is handling an instant messaging interaction.

    • getWithWorkflowInteraction

      public boolean getWithWorkflowInteraction()
      If true, the agent is handling a workflow interaction.

    • setWithWorkflowInteraction

      public void setWithWorkflowInteraction(boolean value)
      If true, the agent is handling a workflow interaction.

    • getWithSocialInteraction

      public boolean getWithSocialInteraction()
      If true, the agent is handling a social interaction.

    • setWithSocialInteraction

      public void setWithSocialInteraction(boolean value)
      If true, the agent is handling a social interaction.

    • getInWrapUp

      public boolean getInWrapUp()
      If true, the agent is in wrap-up.

    • setInWrapUp

      public void setInWrapUp(boolean value)
      If true, the agent is in wrap-up.

    • getIsReserved

      public boolean getIsReserved()
      If true, the agent is in reserved state.

    • setIsReserved

      public void setIsReserved(boolean value)
      If true, the agent is in reserved state.