Enum Class BuiltInCounter

java.lang.Object

java.lang.Enum<BuiltInCounter>

altitude.integrationServer.types.BuiltInCounter

All Implemented Interfaces:

Serializable, Comparable<BuiltInCounter>, Constable

public enum BuiltInCounter
extends Enum<BuiltInCounter>

Represents the standard instance counters.

Nested Class Summary

Nested classes/interfaces inherited from class Enum

Enum.EnumDesc<E>

Enum Constant Summary

Enum Constants

Enum Constant	Description
AbandonWaitingGreater10min	No.
AbandonWaitingMaxTime	Maximum time in "Waiting" state before abandonment
AbandonWaitingN	No.
AbandonWaitingTime	Total time in "Waiting" state before abandonment
AbandonWaitingTimeAvg	Average time in "Abandoned" state
AbandonWaitingWithin10min	No.
AbandonWaitingWithin15s	No.
AbandonWaitingWithin1min	No.
AbandonWaitingWithin2min	No.
AbandonWaitingWithin30s	No.
AbandonWaitingWithin5min	No.
Aborted	No.
AbortedDialRule	No.
AbortedTotal	No.
ActivityAbsolutePriority	Activity Absolute Priority
ActivityAccumulatedNTriesAuto	Activity Accumulated Number Tries Auto
ActivityAdditionalPhone1	Activity Additional Phone # 01
ActivityAdditionalPhone10	Activity Additional Phone # 10
ActivityAdditionalPhone11	Activity Additional Phone # 11
ActivityAdditionalPhone12	Activity Additional Phone # 12
ActivityAdditionalPhone13	Activity Additional Phone # 13
ActivityAdditionalPhone14	Activity Additional Phone # 14
ActivityAdditionalPhone15	Activity Additional Phone # 15
ActivityAdditionalPhone2	Activity Additional Phone # 02
ActivityAdditionalPhone3	Activity Additional Phone # 03
ActivityAdditionalPhone4	Activity Additional Phone # 04
ActivityAdditionalPhone5	Activity Additional Phone # 05
ActivityAdditionalPhone6	Activity Additional Phone # 06
ActivityAdditionalPhone7	Activity Additional Phone # 07
ActivityAdditionalPhone8	Activity Additional Phone # 08
ActivityAdditionalPhone9	Activity Additional Phone # 09
ActivityAdditionalPhoneNTriesAuto1	Activity Additional Phone Number Tries Auto # 01
ActivityAdditionalPhoneNTriesAuto10	Activity Additional Phone Number Tries Auto # 10
ActivityAdditionalPhoneNTriesAuto11	Activity Additional Phone Number Tries Auto # 11
ActivityAdditionalPhoneNTriesAuto12	Activity Additional Phone Number Tries Auto # 12
ActivityAdditionalPhoneNTriesAuto13	Activity Additional Phone Number Tries Auto # 13
ActivityAdditionalPhoneNTriesAuto14	Activity Additional Phone Number Tries Auto # 14
ActivityAdditionalPhoneNTriesAuto15	Activity Additional Phone Number Tries Auto # 15
ActivityAdditionalPhoneNTriesAuto2	Activity Additional Phone Number Tries Auto # 02
ActivityAdditionalPhoneNTriesAuto3	Activity Additional Phone Number Tries Auto # 03
ActivityAdditionalPhoneNTriesAuto4	Activity Additional Phone Number Tries Auto # 04
ActivityAdditionalPhoneNTriesAuto5	Activity Additional Phone Number Tries Auto # 05
ActivityAdditionalPhoneNTriesAuto6	Activity Additional Phone Number Tries Auto # 06
ActivityAdditionalPhoneNTriesAuto7	Activity Additional Phone Number Tries Auto # 07
ActivityAdditionalPhoneNTriesAuto8	Activity Additional Phone Number Tries Auto # 08
ActivityAdditionalPhoneNTriesAuto9	Activity Additional Phone Number Tries Auto # 09
ActivityAdditionalPhoneNTriesBusyOutcome1	Activity Additional Phone Number Tries Busy Outcome # 01
ActivityAdditionalPhoneNTriesBusyOutcome10	Activity Additional Phone Number Tries Busy Outcome # 10
ActivityAdditionalPhoneNTriesBusyOutcome11	Activity Additional Phone Number Tries Busy Outcome # 11
ActivityAdditionalPhoneNTriesBusyOutcome12	Activity Additional Phone Number Tries Busy Outcome # 12
ActivityAdditionalPhoneNTriesBusyOutcome13	Activity Additional Phone Number Tries Busy Outcome # 13
ActivityAdditionalPhoneNTriesBusyOutcome14	Activity Additional Phone Number Tries Busy Outcome # 14
ActivityAdditionalPhoneNTriesBusyOutcome15	Activity Additional Phone Number Tries Busy Outcome # 15
ActivityAdditionalPhoneNTriesBusyOutcome2	Activity Additional Phone Number Tries Busy Outcome # 02
ActivityAdditionalPhoneNTriesBusyOutcome3	Activity Additional Phone Number Tries Busy Outcome # 03
ActivityAdditionalPhoneNTriesBusyOutcome4	Activity Additional Phone Number Tries Busy Outcome # 04
ActivityAdditionalPhoneNTriesBusyOutcome5	Activity Additional Phone Number Tries Busy Outcome # 05
ActivityAdditionalPhoneNTriesBusyOutcome6	Activity Additional Phone Number Tries Busy Outcome # 06
ActivityAdditionalPhoneNTriesBusyOutcome7	Activity Additional Phone Number Tries Busy Outcome # 07
ActivityAdditionalPhoneNTriesBusyOutcome8	Activity Additional Phone Number Tries Busy Outcome # 08
ActivityAdditionalPhoneNTriesBusyOutcome9	Activity Additional Phone Number Tries Busy Outcome # 09
ActivityAdditionalPhoneNTriesDiscardedOutcome1	Activity Additional Phone Number Tries Discarded Outcome # 01
ActivityAdditionalPhoneNTriesDiscardedOutcome10	Activity Additional Phone Number Tries Discarded Outcome # 10
ActivityAdditionalPhoneNTriesDiscardedOutcome11	Activity Additional Phone Number Tries Discarded Outcome # 11
ActivityAdditionalPhoneNTriesDiscardedOutcome12	Activity Additional Phone Number Tries Discarded Outcome # 12
ActivityAdditionalPhoneNTriesDiscardedOutcome13	Activity Additional Phone Number Tries Discarded Outcome # 13
ActivityAdditionalPhoneNTriesDiscardedOutcome14	Activity Additional Phone Number Tries Discarded Outcome # 14
ActivityAdditionalPhoneNTriesDiscardedOutcome15	Activity Additional Phone Number Tries Discarded Outcome # 15
ActivityAdditionalPhoneNTriesDiscardedOutcome2	Activity Additional Phone Number Tries Discarded Outcome # 02
ActivityAdditionalPhoneNTriesDiscardedOutcome3	Activity Additional Phone Number Tries Discarded Outcome # 03
ActivityAdditionalPhoneNTriesDiscardedOutcome4	Activity Additional Phone Number Tries Discarded Outcome # 04
ActivityAdditionalPhoneNTriesDiscardedOutcome5	Activity Additional Phone Number Tries Discarded Outcome # 05
ActivityAdditionalPhoneNTriesDiscardedOutcome6	Activity Additional Phone Number Tries Discarded Outcome # 06
ActivityAdditionalPhoneNTriesDiscardedOutcome7	Activity Additional Phone Number Tries Discarded Outcome # 07
ActivityAdditionalPhoneNTriesDiscardedOutcome8	Activity Additional Phone Number Tries Discarded Outcome # 08
ActivityAdditionalPhoneNTriesDiscardedOutcome9	Activity Additional Phone Number Tries Discarded Outcome # 09
ActivityAdditionalPhoneStatus1	Activity Additional Phone Status # 01
ActivityAdditionalPhoneStatus10	Activity Additional Phone Status # 10
ActivityAdditionalPhoneStatus11	Activity Additional Phone Status # 11
ActivityAdditionalPhoneStatus12	Activity Additional Phone Status # 12
ActivityAdditionalPhoneStatus13	Activity Additional Phone Status # 13
ActivityAdditionalPhoneStatus14	Activity Additional Phone Status # 14
ActivityAdditionalPhoneStatus15	Activity Additional Phone Status # 15
ActivityAdditionalPhoneStatus2	Activity Additional Phone Status # 02
ActivityAdditionalPhoneStatus3	Activity Additional Phone Status # 03
ActivityAdditionalPhoneStatus4	Activity Additional Phone Status # 04
ActivityAdditionalPhoneStatus5	Activity Additional Phone Status # 05
ActivityAdditionalPhoneStatus6	Activity Additional Phone Status # 06
ActivityAdditionalPhoneStatus7	Activity Additional Phone Status # 07
ActivityAdditionalPhoneStatus8	Activity Additional Phone Status # 08
ActivityAdditionalPhoneStatus9	Activity Additional Phone Status # 09
ActivityAgentId	Activity Agent Id
ActivityBusinessPhone	Activity Business Phone
ActivityBusinessPhoneNTriesAuto	Activity Business Phone Number Tries Auto
ActivityBusinessPhoneNTriesBusyOutcome	Activity Business Phone Number Tries Busy Outcome
ActivityBusinessPhoneNTriesDiscardedOutcome	Activity Business Phone Number Tries Discarded Outcome
ActivityBusinessPhoneStatus	Activity Business Phone Status
ActivityBusinessStatus	Activity Business Status
ActivityBusyOutcomeNTriesAuto	Activity Busy Outcome Number Tries Auto
ActivityDiscardedOutcomeNTriesAuto	Activity Discarded Outcome Number Tries Auto
ActivityFaxOutcomeNTriesAuto	Activity Fax Outcome Number Tries Auto
ActivityForcePowerDial	Activity Force Power Dial
ActivityHandlingAgentId	Activity Handling Agent Id
ActivityHistoryId	Activity History ID
ActivityHomePhone	Activity Home Phone
ActivityHomePhoneNTriesAuto	Activity Home Phone Number Tries Auto
ActivityHomePhoneNTriesBusyOutcome	Activity Home Phone Number Tries Busy Outcome
ActivityHomePhoneNTriesDiscardedOutcome	Activity Home Phone Number Tries Discarded Outcome
ActivityHomePhoneStatus	Activity Home Phone Status
ActivityId	Activity ID
ActivityInteractionDetailedStatus	Activity Interaction Detailed Status
ActivityInteractionStatus	Activity Interaction Status
ActivityInvalidOutcomeNTriesAuto	Activity Invalid Outcome Number Tries Auto
ActivityLineOverflowOutcomeNTriesAuto	Activity Line Overflow Outcome Number Tries Auto
ActivityMachineOutcomeNTriesAuto	Activity Machine Outcome Number Tries Auto
ActivityMobilePhone	Activity Mobile Phone
ActivityMobilePhoneNTriesAuto	Activity Mobile Phone Number Tries Auto
ActivityMobilePhoneNTriesBusyOutcome	Activity Mobile Phone Number Tries Busy Outcome
ActivityMobilePhoneNTriesDiscardedOutcome	Activity Mobile Phone Number Tries Discarded Outcome
ActivityMobilePhoneStatus	Activity Mobile Phone Status
ActivityModemOutcomeNTriesAuto	Activity Modem Outcome Number Tries Auto
ActivityMoment	Activity Moment
ActivityNoAnswerOutcomeNTriesAuto	Activity No Answer Outcome Number Tries Auto
ActivityNTriesAuto	Activity Number Tries Auto
ActivityNTriesBusyOutcome	Activity Number Tries Busy Outcome
ActivityNTriesBusyOutcomeNotCounted	Activity Number Tries Busy Outcome Not Counted
ActivityNTriesManual	Activity Number Tries Manual
ActivityNuisanceOutcomeNTriesAuto	Activity Nuisance Outcome Number Tries Auto
ActivityOtherPhone	Activity Other Phone
ActivityOtherPhoneNTriesAuto	Activity Other Phone Number Tries Auto
ActivityOtherPhoneNTriesBusyOutcome	Activity Other Phone Number Tries Busy Outcome
ActivityOtherPhoneNTriesDiscardedOutcome	Activity Other Phone Number Tries Discarded Outcome
ActivityOtherPhoneStatus	Activity Other Phone Status
ActivityOutcomeId	Activity Outcome ID
ActivityPriority	Activity Priority
ActivityRejectedOutcomeNTriesAuto	Activity Rejected Outcome Number Tries Auto
ActivityReschedulePhone	Activity Reschedule Phone
ActivityReschedulePhoneNTriesAuto	Activity Reschedule Phone Number Tries Auto
ActivityReschedulePhoneNTriesBusyOutcome	Activity Reschedule Phone Number Tries Busy Outcome
ActivityReschedulePhoneNTriesDiscardedOutcome	Activity Reschedule Phone Number Tries Discarded Outcome
ActivityReschedulePhoneStatus	Activity Reschedule Phone Status
ActivitySkillProfileId	Activity Skill Profile Id
ActivityTimeZoneId	Activity Time Zone Id
ActivityUsesDoNotCallList	Activity Uses Do Not Call List
AgentComputerName	Agent Computer
AgentExtension	Agent Extension
AgentFullName	Agent Full Name
AgentId	Agent ID
AgentIdInSwitch	Agent ID in Switch
AgentInCampaignLogId	Agent In Campaign Log ID
AgentLoggedAsAgent	Logged As Agent
AgentLoggedAsSupervisor	Logged As Supervisor
AgentName	Agent
AgentReadyState	Agent Ready State
AgentSiteId	Agent Site Id
AgentTeamId	Agent Team Id
AgentType	Agent Type
AlertingIn	No.
AlertingInst	No.
AlertingMaxTime	Maximum time in "Alerting" state
AlertingOut	No.
AlertingTime	Total time in "Alerting" state
AlertingTimeAvg	Average time in "Alerting" state
Anticipated	No.
AutoRescheduled	No.
AvgCallsUntilQual	Average No.
AvgCallsUntilSale	Average No.
BusinessSegmentDescription	Business Segment Description
BusinessSegmentId	Business Segment ID
BusinessSegmentName	Business Segment
BusinessSuccess	No.
Busy	No.
CallsRatio	% of outbound calls that reached "Handled" state
CallStatus1	No.
CallStatus2	No.
CallStatus3	No.
CallStatus4	No.
CallStatus5	No.
CampaignDescription	Campaign Description
CampaignId	Campaign ID
CampaignLogId	Campaign Log ID
CampaignName	Campaign
CampaignServiceId	Campaign Service Id
CampaignState	Campaign State
CampaignTargetAgents	Campaign Target Agents
CampaignType	Campaign Type
CanceledTotal	No.
CascadeAgentIsLogged	Agent is logged
CascadeAgentIsNotLogged	Agent is not logged
CascadeAssignedAgentHasCampaignClosed	Agent has the campaign closed
CascadeAssignedAgentHasCampaignOpened	Agent has opened the campaign
CascadeCampaignIsClosed	Campaign is closed
CascadeCampaignIsOpened	Campaign is opened
CascadeCampaignIsSuspended	Campaign is suspended
ContactListCreationMoment	Contact List Creation Moment
ContactListDescription	Contact List Description
ContactListId	Contact List ID
ContactListIsBuiltIn	Contact List Is Built In
ContactListName	Contact List
ContactListStatus	Contact List Status
ContactProfileFirstName	First Name
ContactProfileGender	Gender
ContactProfileId	Contact Profile ID
ContactProfileJobTitle	Job Title
ContactProfileLastName	Last Name
ContactProfileMiddleName	Middle Name
ContactProfileTitle	Title
ContactProfileUniqueId	Unique Id
ContactsDone	No.
ConversionRate	Conversion rate
CpEffIdleIn	No.
CpEffIdleInst	No.
CpEffIdleMaxTime	Maximum time in "Campaign effective idle" state
CpEffIdleOut	No.
CpEffIdleTime	Total time in "Campaign effective idle" state
CpEffIdleTimeAvg	Average Campaign effective idle time
DeliverInst	No.
DialingIn	No.
DialingInst	No.
DialingMaxTime	Maximum time in "Dialing" state
DialingOut	No.
DialingTime	Total time in "Dialing" state
DialingTimeAvg	Average time in "Dialing" state
DirectoryId	Directory Id
DirectoryName	Directory Name
DiscardedActSession	No.
DiscardedByFilter	No.
EffHandlingItrElapsed	Elapsed time in "Handling Interaction" state
EffHandlingItrInst	No.
EffHandlingItrSince	"Handling Interaction" state start moment
EffRecordingElapsed	Elapsed time in "Recording" state
EffRecordingInst	No.
EffRecordingN	No.
EffRecordingSince	"Recording" state start moment
EffScriptSessionElapsed	Elapsed time in "Effective time with script session" state
EffScriptSessionIn	No.
EffScriptSessionInst	No.
EffScriptSessionMaxTime	Maximum time in "Effective time with script session" state
EffScriptSessionN	No.
EffScriptSessionOut	No.
EffScriptSessionSince	"Effective time with script session" state start moment
EffScriptSessionTime	Total time in "Effective time with script session" state
EffWrapupElapsed	Elapsed time in "Wrap-up" state
EffWrapupInst	No.
EffWrapupSince	"Wrap-up" state start moment
Fax	No.
Handled	No.
HandlingGreater15min	No.
HandlingIn	No.
HandlingInst	No.
HandlingMaxTime	Maximum time in "Handling" state
HandlingOut	No.
HandlingTime	Total time in "Handling" state
HandlingTimeAvg	Average time in "Handling" state
HandlingWithin10min	No.
HandlingWithin15min	No.
HandlingWithin1min	No.
HandlingWithin2min	No.
HandlingWithin30s	No.
HandlingWithin5min	No.
IdleAndAvailableInst	No.
IdleButBusyInst	No.
IdleIn	No.
IdleInst	No.
IdleMaxTime	Maximum time in "Effective idle" state
IdleOut	No.
IdleTime	Total time in "Effective idle" state
IdleTimeAvg	Average Effective idle time
InbAbandonedAboveEqualLsl	No.
InbAbandonedBelowLsl	No.
InbConnectedIn	No.
InbConnectedInst	No.
InbConnectedMaxTime	Maximum time in "Inbound Connected" state
InbConnectedOut	No.
InbConnectedTime	Total time in "Inbound Connected" state
InbConnectedTimeAvg	Average time in "Inbound Connected" state
InbExtendedIn	No.
InbExtendedInst	No.
InbExtendedMaxTime	Maximum time in "Inbound Extend" state
InbExtendedOut	No.
InbExtendedTime	Total time in "Inbound Extend" state
InbExtendedTimeAvg	Average time in "Inbound Extend" state
InbHandleAboveUsl	Inbound handled calls above upper service level
InbHandleBelowEqualUsl	Inbound handled calls below upper service level
InbHeldIn	No.
InbHeldInst	No.
InbHeldMaxTime	Maximum time in "Inbound Held" state
InbHeldOut	No.
InbHeldTime	Total time in "Inbound Held" state
InbHeldTimeAvg	Average time in "Inbound Held" state
InbNonCpIn	No.
InbNonCpInst	No.
InbNonCpMaxTime	Maximum time in "Inbound Non-Campaign" state
InbNonCpOut	No.
InbNonCpTime	Total time in "Inbound Non-Campaign" state
InbNonCpTimeAvg	Average time in "Inbound Non-Campaign" state
InboundAbandoned	No.
InboundCanceled	No.
InboundDetected	No.
InboundHandled	No.
InboundLocalInb	No.
InboundLocalOutb	No.
InboundNonCp	No.
InboundRejected	No.
InboundTotal	No.
InboundTransferred	No.
InbTalkGreater15min	No.
InbTalkIn	No.
InbTalkInst	No.
InbTalkMaxTime	Maximum time in "Inbound Talk" state
InbTalkOut	No.
InbTalkTime	Total time in "Inbound Talk" state
InbTalkTimeAvg	Average time in "Inbound Talk" state
InbTalkWithin10min	No.
InbTalkWithin15min	No.
InbTalkWithin1min	No.
InbTalkWithin2min	No.
InbTalkWithin30s	No.
InbTalkWithin5min	No.
InbWrapupIn	No.
InbWrapupInst	No.
InbWrapupMaxTime	Maximum time in "Inbound Wrap-up" state
InbWrapupOut	No.
InbWrapupTime	Total time in "Inbound Wrap-up" state
InbWrapupTimeAvg	Average time in "Inbound Wrap-up" state
InMultipleBusSeg	No.
InProgressTotal	No.
InstanceName	Instance
InteractionGlobalAddressType	Interaction Global Address Type
InteractionGlobalDuration	Interaction Global Duration
InteractionGlobalEmailId	Interaction Global Email Id
InteractionGlobalFrom	Interaction Global From
InteractionGlobalGmtEndMoment	Interaction Global GMT End Moment
InteractionGlobalGmtStartMoment	Interaction Global GMT Start Moment
InteractionGlobalId	Interaction Global ID
InteractionGlobalInteractionKey	Interaction Global Interaction Key
InteractionGlobalInteractionOrigin	Interaction Global Interaction Origin
InteractionGlobalMoment	Interaction Global Moment
InteractionGlobalSubject	Interaction Global Subject
InteractionGlobalTo	Interaction Global To
InteractionGlobalUcid	Interaction Global UCID
InteractionSegmentId	Interaction Segment ID
InteractionThreadAgentId	Interaction Thread Agent Id
InteractionThreadBusinessSegmentId	Interaction Thread Business Segment Id
InteractionThreadCampaignId	Interaction Thread Campaign Id
InteractionThreadContactId	Interaction Thread Contact Id
InteractionThreadContactListId	Interaction Thread Contact List Id
InteractionThreadContactProfileId	Interaction Thread Contact Profile Id
InteractionThreadDirectoryId	Interaction Thread Directory Id
InteractionThreadDuration	Interaction Thread Duration
InteractionThreadExtension	Interaction Thread Extension
InteractionThreadFrom	Interaction Thread From
InteractionThreadGmtEndMoment	Interaction Thread GMT End Moment
InteractionThreadGmtStartMoment	Interaction Thread GMT Start Moment
InteractionThreadId	Interaction Thread ID
InteractionThreadInteractionMediaId	Interaction Thread Media Id
InteractionThreadMoment	Interaction Thread Moment
InteractionThreadOptedOut	Interaction Thread Opted Out
InteractionThreadOrigin	Interaction Thread Origin
InteractionThreadScriptSessionId	Interaction Thread Script Session Id
InteractionThreadSegmentAgentId	Interaction Thread Segment Agent Id
InteractionThreadSegmentDuration	Interaction Thread Segment Duration
InteractionThreadSegmentExtension	Interaction Thread Segment Extension
InteractionThreadSegmentGmtEndMoment	Interaction Thread Segment GMT End Moment
InteractionThreadSegmentGmtStartMoment	Interaction Thread Segment GMT Start Moment
InteractionThreadSegmentMoment	Interaction Thread Segment Moment
InteractionThreadSegmentOrder	Interaction Thread Segment Order
InteractionThreadSegmentSiteId	Interaction Thread Segment Site Id
InteractionThreadSegmentState	Interaction Thread Segment State
InteractionThreadSegmentSupervisionType	Interaction Thread Segment Supervision Type
InteractionThreadSegmentSupervisorAgentId	Interaction Thread Segment Supervisor Agent Id
InteractionThreadSegmentTeamId	Interaction Thread Segment Team Id
InteractionThreadServiceId	Interaction Thread Service Id
InteractionThreadSkillProfileId	Interaction Thread Skill Profile Id
InteractionThreadTaskDefinitionId	Interaction Thread Task Definition Id
InteractionThreadTaskType	Interaction Thread Task Type
InteractionThreadTerminationStatus	Interaction Thread Termination Status
InteractionThreadTo	Interaction Thread To
InteractionThreadTrunkLine	Interaction Thread Trunk Line
InteractionThreadWasRecorded	Interaction Thread Was Recorded
InteractionThreadWorkflowDefinitionId	Interaction Thread Workflow Definition Id
InteractionThreadWorkflowProcessId	Interaction Thread Workflow Process Id
InteractionThreadWorkflowTaskId	Interaction Thread Workflow Task Id
InteractionThreadWrapUpDuration	Interaction Thread Wrap Up Duration
InvalidNumber	No.
LoggedAvgN	Average No.
LoggedEff	Effective time in "Logged" state
LoggedElapsed	Elapsed time in "Logged" state
LoggedInCpAvgN	Average No.
LoggedInCpEff	Effective time in "Open campaign" state
LoggedInCpElapsed	Elapsed time in "Open campaign" state
LoggedInCpInst	No.
LoggedInCpMaxInst	Maximum no.
LoggedInCpSince	"Open campaign" state start moment
LoggedInst	No.
LoggedMaxInst	Maximum no.
LoggedSince	"Logged" state start moment
Machine	No.
ManualRescheduled	No.
Maxctendedkpi10State	maxctendedkpi10
Maxctendedkpi11State	maxctendedkpi11
Maxctendedkpi1State	maxctendedkpi1
Maxctendedkpi2State	maxctendedkpi2
Maxctendedkpi3State	maxctendedkpi3
Maxctendedkpi4State	maxctendedkpi4
Maxctendedkpi5State	maxctendedkpi5
Maxctendedkpi6State	maxctendedkpi6
Maxctendedkpi7State	maxctendedkpi7
Maxctendedkpi8State	maxctendedkpi8
Maxctendedkpi9State	maxctendedkpi9
MediaId	Media ID
MediaIsBuiltIn	Built-in media
MediaName	Media
MediaType	Media Type
Modem	No.
NActivityOutcomes	No.
NAutoReply	No.
NConnectedItrsInQueueInterval1	No.
NConnectedItrsInQueueInterval2	No.
NConnectedItrsInQueueInterval3	No.
NConnectedItrsInQueueInterval4	No.
NConnectedItrsInQueueInterval5	No.
NConnectedItrsInQueueInterval6	No.
NConnectedItrsInQueueInterval7	No.
NCtStateTransToEnded	No.
NNonConnectedItrsInQueueInterval1	No.
NNonConnectedItrsInQueueInterval2	No.
NNonConnectedItrsInQueueInterval3	No.
NNonConnectedItrsInQueueInterval4	No.
NNonConnectedItrsInQueueInterval5	No.
NNonConnectedItrsInQueueInterval6	No.
NNonConnectedItrsInQueueInterval7	No.
NoAnswer	No.
NonCpHandled	No.
NonQualified	No.
NonQualifiedTerminated	No.
NonQualifiedTotal	No.
NotReadyAvgN	Average No.
NotReadyElapsed	Elapsed time in "Not Ready" state
NotReadyInstantaneous	No.
NotReadyNotWorkAvgN	Average No.
NotReadyNotWorkEff	Effective time in "Not Ready (not working)" state
NotReadyNotWorkElapsed	Elapsed time in "Not Ready (not working)" state
NotReadyNotWorkInst	No.
NotReadyNotWorkMaxInst	Maximum no.
NotReadyNotWorkSince	"Not Ready (not working)" state start moment
NotReadyNotWorkTotal	Not Ready (not working) total
NotReadyTime	Effective time in "Not ready" state
NotReadyWorkingAvgN	Average No.
NotReadyWorkingEff	Effective time in "Not Ready (working)" state
NotReadyWorkingElapsed	Elapsed time in "Not Ready (working)" state
NotReadyWorkingInst	No.
NotReadyWorkingMaxInst	Maximum no.
NotReadyWorkingSince	"Not Ready (working)" state start moment
NotReadyWorkingTotal	Not Ready (working) total
NotTouchedTotal	No.
Nrr_ForceAbandon_AvgN	Average No.
Nrr_ForceAbandon_Eff	Effective time in "Not ready by force abandon" state
Nrr_ForceAbandon_Elapsed	Elapsed time in "Not ready by force abandon" state
Nrr_ForceAbandon_Inst	No.
Nrr_ForceAbandon_Since	"Not ready by force abandon" state start moment
Nrr_Forced_AvgN	Average No.
Nrr_Forced_Eff	Effective time in "Forced not ready" state
Nrr_Forced_Elapsed	Elapsed time in "Forced not ready" state
Nrr_Forced_Inst	No.
Nrr_Forced_Since	"Forced not ready" state start moment
Nrr_NotYetWorking_AvgN	Average No.
Nrr_NotYetWorking_Eff	Effective time in "Not yet working" state
Nrr_NotYetWorking_Elapsed	Elapsed time in "Not yet working" state
Nrr_NotYetWorking_Inst	No.
Nrr_NotYetWorking_Since	"Not yet working" state start moment
Nrr_RotateOnError_AvgN	Average No.
Nrr_RotateOnError_Eff	Effective time in "Not ready on ROE" state
Nrr_RotateOnError_Elapsed	Elapsed time in "Not ready on ROE" state
Nrr_RotateOnError_Inst	No.
Nrr_RotateOnError_Since	"Not ready on ROE" state start moment
Nrr_RotateOnNoAnswer_AvgN	Average No.
Nrr_RotateOnNoAnswer_Eff	Effective time in "Not ready on RONA" state
Nrr_RotateOnNoAnswer_Elapsed	Elapsed time in "Not ready on RONA" state
Nrr_RotateOnNoAnswer_Inst	No.
Nrr_RotateOnNoAnswer_Since	"Not ready on RONA" state start moment
Nrr_SignOff_AvgN	Average No.
Nrr_SignOff_Eff	Effective time in "Not ready on signoff" state
Nrr_SignOff_Elapsed	Elapsed time in "Not ready on signoff" state
Nrr_SignOff_Inst	No.
Nrr_SignOff_Since	"Not ready on signoff" state start moment
Nrr_Unknown_AvgN	Average No.
Nrr_Unknown_Eff	Effective time in "Unknown not ready" state
Nrr_Unknown_Elapsed	Elapsed time in "Unknown not ready" state
Nrr_Unknown_Inst	No.
Nrr_Unknown_Since	"Unknown not ready" state start moment
Nrr_VoluntaryWrapUp_AvgN	Average No.
Nrr_VoluntaryWrapUp_Eff	Effective time in "Voluntary wrap-up" state
Nrr_VoluntaryWrapUp_Elapsed	Elapsed time in "Voluntary wrap-up" state
Nrr_VoluntaryWrapUp_Inst	No.
Nrr_VoluntaryWrapUp_Since	"Voluntary wrap-up" state start moment
NtriesUntilQualMax	Maximum No.
NtriesUntilQualMin	Minimum No.
NtriesUntilQualN	No.
NtriesUntilSucMax	Maximum No.
NtriesUntilSucMin	Minimum No.
NtriesUntilSucN	No.
Nuisance	No.
NuisanceCallsRatio	Nuisance ratio
NWfpInQueueInterval1	No.
NWfpInQueueInterval2	No.
NWfpInQueueInterval3	No.
NWfpInQueueInterval4	No.
NWfpInQueueInterval5	No.
NWfpInQueueInterval6	No.
NWfpInQueueInterval7	No.
OutbConnectedIn	No.
OutbConnectedInst	No.
OutbConnectedMaxTime	Maximum time in "Outbound Connected" state
OutbConnectedOut	No.
OutbConnectedTime	Total time in "Outbound Connected" state
OutbConnectedTimeAvg	Average time in "Outbound Connected" state
OutbExtendedIn	No.
OutbExtendedInst	No.
OutbExtendedMaxTime	Maximum time in "Outbound Extend" state
OutbExtendedOut	No.
OutbExtendedTime	Total time in "Outbound Extend" state
OutbExtendedTimeAvg	Average time in "Outbound Extend" state
OutbHeldIn	No.
OutbHeldInst	No.
OutbHeldMaxTime	Maximum time in "Outbound Held" state
OutbHeldOut	No.
OutbHeldTime	Total time in "Outbound Held" state
OutbHeldTimeAvg	Average time in "Outbound Held" state
OutbNonCpIn	No.
OutbNonCpInst	No.
OutbNonCpMaxTime	Maximum time in "Outbound Non-Campaign" state
OutbNonCpOut	No.
OutbNonCpTime	Total time in "Outbound Non-Campaign" state
OutbNonCpTimeAvg	Average time in "Outbound Non-Campaign" state
OutboundAbandoned	No.
OutboundCanceled	No.
OutboundDiscarded	No.
OutboundGenerated	No.
OutboundHandled	No.
OutboundNonCp	No.
OutboundPreviewOnlyHandled	No.
OutboundRejected	No.
OutboundTelHandled	No.
OutboundTransferred	No.
OutbTalkGreater15min	No.
OutbTalkIn	No.
OutbTalkInst	No.
OutbTalkMaxTime	Maximum time in "Outbound Talk" state
OutbTalkOut	No.
OutbTalkTime	Total time in "Outbound Talk" state
OutbTalkTimeAvg	Average time in "Outbound Talk" state
OutbTalkWithin10min	No.
OutbTalkWithin15min	No.
OutbTalkWithin1min	No.
OutbTalkWithin2min	No.
OutbTalkWithin30s	No.
OutbTalkWithin5min	No.
OutbWrapupIn	No.
OutbWrapupInst	No.
OutbWrapupMaxTime	Maximum time in "Outbound Wrap-up" state
OutbWrapupOut	No.
OutbWrapupTime	Total time in "Outbound Wrap-up" state
OutbWrapupTimeAvg	Average time in "Outbound Wrap-up" state
Overflow	No.
PendingIn	No.
PendingInst	No.
PendingMaxTime	Maximum time in "Pending" state
PendingOut	No.
PendingTime	Total time in "Pending" state
PendingTimeAvg	Average time in "Pending" state
PreviewAnalysisIn	No.
PreviewAnalysisInst	No.
PreviewAnalysisMaxTime	Maximum time in "Preview analysis" state
PreviewAnalysisOut	No.
PreviewAnalysisTime	Total time in "Preview analysis" state
PreviewAnalysisTimeAvg	Average time in "Preview analysis" state
PreviewFailed	No.
PreviewRetryIn	No.
PreviewRetryInst	No.
PreviewRetryMaxTime	Maximum time in "Preview retry" state
PreviewRetryOut	No.
PreviewRetryTime	Total time in "Preview retry" state
PreviewRetryTimeAvg	Average time in "Preview retry" state
ProcessingGreater1h	No.
ProcessingIn	No.
ProcessingInst	No.
ProcessingMaxTime	Maximum time in "Processing" state
ProcessingOut	No.
ProcessingTime	Total time in "Processing" state
ProcessingTimeAvg	Average time in "Processing" state
ProcessingWithin10min	No.
ProcessingWithin15min	No.
ProcessingWithin1h	No.
ProcessingWithin1min	No.
ProcessingWithin30min	No.
ProcessingWithin5min	No.
Qualified	No.
QualifiedPerc	% of connected outbound calls that reached "Qualified" state
QualifiedTerminated	No.
QualifiedTotal	No.
QualPerHourWork	No.
QueuedIn	No.
QueuedInst	No.
QueuedInstLife	Instantaneous for life Waiting in queue
QueuedMaxTime	Maximum time in "Waiting in queue" state
QueuedOut	No.
QueuedTime	Total time in "Waiting in queue" state
QueuedTimeAvg	Average time in "Waiting in queue" state
ReadyAvgN	Average No.
ReadyEff	Effective time in "Ready" state
ReadyElapsed	Elapsed time in "Ready" state
ReadyInSkpN	No.
ReadyInst	No.
ReadyMaxInst	Maximum no.
ReadySince	"Ready" state start moment
ReadyTotal	Ready total
ReadyWithDtInst	No.
RecordingId	Recording ID
RecordingIn	No.
RecordingInst	No.
RecordingMaxTime	Maximum time in "Recording" state
RecordingOut	No.
RecordingTime	Total time in "Recording" state
RecordingTimeAvg	Average time in "Recording" state
ReEnqueued	No.
RetentionIn	No.
RetentionInst	No.
RetentionMaxTime	Maximum time in "Retention" state
RetentionOut	No.
RetentionTime	Total time in "Retention" state
RetentionTimeAvg	Average time in "Retention" state
Rona	No.
ScriptSessInPrevElapsed	Elapsed time in "Script Session in Preview" state
ScriptSessInPrevIn	No.
ScriptSessInPrevInst	No.
ScriptSessInPrevMaxTime	Maximum time in "Script Session in Preview" state
ScriptSessInPrevN	No.
ScriptSessInPrevOut	No.
ScriptSessInPrevSince	"Script Session in Preview" state start moment
ScriptSessInPrevTime	Total time in "Script Session in Preview" state
ScriptSessionAgentId	Script Session Agent Id
ScriptSessionBusinessSegmentId	Script Session Business Segment Id
ScriptSessionBusinessStatus	Script Session Business Status
ScriptSessionCampaignId	Script Session Campaign Id
ScriptSessionContactId	Script Session Contact Id
ScriptSessionContactListId	Script Session Contact List Id
ScriptSessionContactProfileId	Script Session Contact Profile Id
ScriptSessionDirectoryId	Script Session Directory Id
ScriptSessionDuration	Script Session Duration
ScriptSessionEndStatus	Script Session End Status
ScriptSessionGmtEndMoment	Script Session GMT End Moment
ScriptSessionGmtStartMoment	Script Session GMT Start Moment
ScriptSessionId	Script Session ID
ScriptSessionMoment	Script Session Moment
ScriptSessionServiceId	Script Session Service Id
ScriptSessionSkillProfileId	Script Session Skill Profile Id
ScriptSessionTaskDefinitionId	Script Session Task Definition Id
ScriptSessionWasRecorded	Script Session Was Recorded
ScriptSessionWorkflowDefinitionId	Script Session Workflow Definition Id
ScriptSessionWorkflowProcessId	Script Session Workflow Process Id
ScriptSessionWorkflowTaskId	Script Session Workflow Task Id
ServiceId	Service ID
ServiceLevel	Service Level
ServiceName	Service
ServiceState	Service State
SetupIn	No.
SetupInst	No.
SetupMaxTime	Maximum time in "Setup" state
SetupOut	No.
SetupTime	Total time in "Setup" state
SetupTimeAvg	Average time in "Setup" state
ShortCalls	No.
SiteId	Site ID
SiteName	Site
SkillProfileId	Skill Profile ID
SkillProfileMonitorable	Skill Profile Monitorable
SkillProfileName	Skill Profile
StAbortedBefConnIn	No.
StAbortedBefConnInst	No.
StAbortedBefConnMaxTime	Maximum time in "Aborted before connection" state
StAbortedBefConnOut	No.
StAbortedBefConnTime	Total time in "Aborted before connection" state
StAbortedBefConnTimeAvg	Average time in "Aborted before connection" state
StAbortedNoAddrIn	No.
StAbortedNoAddrInst	No.
StAbortedNoAddrMaxTime	Maximum time in "Aborted by No Addresses" state
StAbortedNoAddrOut	No.
StAbortedNoAddrTime	Total time in "Aborted by No Addresses" state
StAbortedNoAddrTimeAvg	Average time in "Aborted by No Addresses" state
StateAlertingElapsed	Elapsed time in "Alerting" state
StateAlertingN	No.
StateAlertingSince	"Alerting" state start moment
StateClearedElapsed	Elapsed time in "Cleared" state
StateClearedSince	Cleared state moment
StateConnectedElapsed	Elapsed time in "Connected" state
StateConnectedN	No.
StateConnectedSince	"Connected" state start moment
StateDialingElapsed	Elapsed time in "Dialing" state
StateDialingN	No.
StateDialingSince	"Dialing" state start moment
StateExtendedElapsed	Elapsed time in "Extended" state
StateExtendedN	No.
StateExtendedSince	"Extended" state start moment
StateHeldElapsed	Elapsed time in "Held" state
StateHeldN	No.
StateHeldSince	"Held" state start moment
StatePreviewAnalysisElapsed	Elapsed time in "Preview analysis" state
StatePreviewAnalysisN	No.
StatePreviewAnalysisSince	"Preview analysis" state start moment
StatePreviewRetryElapsed	Elapsed time in "Preview retry" state
StatePreviewRetryN	No.
StatePreviewRetrySince	"Preview retry" state start moment
StateProcessingElapsed	Elapsed time in "Processing" state
StateProcessingN	No.
StateProcessingSince	"Processing" state start moment
StateRoutingElapsed	Elapsed time in "Routing" state
StateRoutingN	No.
StateRoutingSince	"Routing" state start moment
StateSetupElapsed	Elapsed time in "Setup" state
StateSetupN	No.
StateSetupSince	"Setup" state start moment
StateWrapupElapsed	Elapsed time in "Wrap-up" state
StateWrapupN	No.
StateWrapupSince	"Wrap-up" state start moment
StAutoReschInProgIn	No.
StAutoReschInProgInst	No.
StAutoReschInProgMaxTime	Maximum time in "Automatically Rescheduled" state
StAutoReschInProgOut	No.
StAutoReschInProgTime	Total time in "Automatically Rescheduled" state
StAutoReschInProgTimeAvg	Average time in "Automatically Rescheduled" state
StBusSucAbortedIn	No.
StBusSucAbortedInst	No.
StBusSucAbortedMaxTime	Maximum time in "Success-Aborted" state
StBusSucAbortedOut	No.
StBusSucAbortedTime	Total time in "Success-Aborted" state
StBusSucAbortedTimeAvg	Average time in "Success-Aborted" state
StBusSucCanceledIn	No.
StBusSucCanceledInst	No.
StBusSucCanceledMaxTime	Maximum time in "Success-Canceled" state
StBusSucCanceledOut	No.
StBusSucCanceledTime	Total time in "Success-Canceled" state
StBusSucCanceledTimeAvg	Average time in "Success-Canceled" state
StBusSucDoneIn	No.
StBusSucDoneInst	No.
StBusSucDoneMaxTime	Maximum time in "Success-Done" state
StBusSucDoneOut	No.
StBusSucDoneTime	Total time in "Success-Done" state
StBusSucDoneTimeAvg	Average time in "Success-Done" state
StBusSucInProgIn	No.
StBusSucInProgInst	No.
StBusSucInProgMaxTime	Maximum time in "Success-Scheduled" state
StBusSucInProgOut	No.
StBusSucInProgTime	Total time in "Success-Scheduled" state
StBusSucInProgTimeAvg	Average time in "Success-Scheduled" state
StCanceledBefConnIn	No.
StCanceledBefConnInst	No.
StCanceledBefConnMaxTime	Maximum time in "Canceled before connection" state
StCanceledBefConnOut	No.
StCanceledBefConnTime	Total time in "Canceled before connection" state
StCanceledBefConnTimeAvg	Average time in "Canceled before connection" state
StNonQualAbortedIn	No.
StNonQualAbortedInst	No.
StNonQualAbortedMaxTime	Maximum time in "Non Qualified-Aborted" state
StNonQualAbortedOut	No.
StNonQualAbortedTime	Total time in "Non Qualified-Aborted" state
StNonQualAbortedTimeAvg	Average time in "Non Qualified-Aborted" state
StNonQualCanceledIn	No.
StNonQualCanceledInst	No.
StNonQualCanceledMaxTime	Maximum time in "Non Qualified-Canceled" state
StNonQualCanceledOut	No.
StNonQualCanceledTime	Total time in "Non Qualified-Canceled" state
StNonQualCanceledTimeAvg	Average time in "Non Qualified-Canceled" state
StNonQualDoneIn	No.
StNonQualDoneInst	No.
StNonQualDoneMaxTime	Maximum time in "Non Qualified-Done" state
StNonQualDoneOut	No.
StNonQualDoneTime	Total time in "Non Qualified-Done" state
StNonQualDoneTimeAvg	Average time in "Non Qualified-Done" state
StNonQualInProgIn	No.
StNonQualInProgInst	No.
StNonQualInProgMaxTime	Maximum time in "Non Qualified-Scheduled" state
StNonQualInProgOut	No.
StNonQualInProgTime	Total time in "Non Qualified-Scheduled" state
StNonQualInProgTimeAvg	Average time in "Non Qualified-Scheduled" state
StNotTouchDoneIn	No.
StNotTouchDoneInst	No.
StNotTouchDoneMaxTime	Maximum time in "Not Touched-Done" state
StNotTouchDoneOut	No.
StNotTouchDoneTime	Total time in "Not Touched-Done" state
StNotTouchDoneTimeAvg	Average time in "Not Touched-Done" state
StNotTouchInProgIn	No.
StNotTouchInProgInst	No.
StNotTouchInProgMaxTime	Maximum time in "Not Touched-Scheduled" state
StNotTouchInProgOut	No.
StNotTouchInProgTime	Total time in "Not Touched-Scheduled" state
StNotTouchInProgTimeAvg	Average time in "Not Touched-Scheduled" state
StQualAbortedIn	No.
StQualAbortedInst	No.
StQualAbortedMaxTime	Maximum time in "Qualified-Aborted" state
StQualAbortedOut	No.
StQualAbortedTime	Total time in "Qualified-Aborted" state
StQualAbortedTimeAvg	Average time in "Qualified-Aborted" state
StQualCanceledIn	No.
StQualCanceledInst	No.
StQualCanceledMaxTime	Maximum time in "Qualified-Canceled" state
StQualCanceledOut	No.
StQualCanceledTime	Total time in "Qualified-Canceled" state
StQualCanceledTimeAvg	Average time in "Qualified-Canceled" state
StQualDoneIn	No.
StQualDoneInst	No.
StQualDoneMaxTime	Maximum time in "Qualified-Done" state
StQualDoneOut	No.
StQualDoneTime	Total time in "Qualified-Done" state
StQualDoneTimeAvg	Average time in "Qualified-Done" state
StQualInProgIn	No.
StQualInProgInst	No.
StQualInProgMaxTime	Maximum time in "Qualified-Scheduled" state
StQualInProgOut	No.
StQualInProgTime	Total time in "Qualified-Scheduled" state
StQualInProgTimeAvg	Average time in "Qualified-Scheduled" state
StUnsucAbortedIn	No.
StUnsucAbortedInst	No.
StUnsucAbortedMaxTime	Maximum time in "Unsuccessful-Aborted" state
StUnsucAbortedOut	No.
StUnsucAbortedTime	Total time in "Unsuccessful-Aborted" state
StUnsucAbortedTimeAvg	Average time in "Unsuccessful-Aborted" state
StUnsucCanceledIn	No.
StUnsucCanceledInst	No.
StUnsucCanceledMaxTime	Maximum time in "Unsuccessful-Canceled" state
StUnsucCanceledOut	No.
StUnsucCanceledTime	Total time in "Unsuccessful-Canceled" state
StUnsucCanceledTimeAvg	Average time in "Unsuccessful-Canceled" state
StUnsucDoneIn	No.
StUnsucDoneInst	No.
StUnsucDoneMaxTime	Maximum time in "Unsuccessful-Done" state
StUnsucDoneOut	No.
StUnsucDoneTime	Total time in "Unsuccessful-Done" state
StUnsucDoneTimeAvg	Average time in "Unsuccessful-Done" state
StUnsucInProgIn	No.
StUnsucInProgInst	No.
StUnsucInProgMaxTime	Maximum time in "Unsuccessful-Scheduled" state
StUnsucInProgOut	No.
StUnsucInProgTime	Total time in "Unsuccessful-Scheduled" state
StUnsucInProgTimeAvg	Average time in "Unsuccessful-Scheduled" state
SuccessPerc	% of connected outbound calls that reached "Success" state
SuccessPerTries	% of "Successful" outbound interactions
SuccessTerminated	No.
SuccessTotal	No.
SucPerHourWork	No.
TeamId	Team ID
TeamName	Team
TeamTargetAgents	Team Target Agents
TerminatedTotal	No.
TimeSplitId	Time split Id
TimeSplitMoment	Moment
TimeZoneName	Time Zone Name
TotalConnectedIn	No.
TotalConnectedInst	No.
TotalConnectedMaxTime	Maximum time in "Connected" state
TotalConnectedOut	No.
TotalConnectedTime	Total time in "Connected" state
TotalConnectedTimeAvg	Average time in "Connected" state
TotalConnections	No.
TotalExtendedIn	No.
TotalExtendedInst	No.
TotalExtendedMaxTime	Maximum time in "Extend" state
TotalExtendedOut	No.
TotalExtendedTime	Total time in "Extend" state
TotalExtendedTimeAvg	Average time in "Extend" state
TotalHeldIn	No.
TotalHeldInst	No.
TotalHeldMaxTime	Maximum time in "Held" state
TotalHeldOut	No.
TotalHeldTime	Total time in "Held" state
TotalHeldTimeAvg	Average time in "Held" state
TotalIdleIn	No.
TotalIdleInst	No.
TotalIdleMaxTime	Maximum time in "Cumulative idle" state
TotalIdleOut	No.
TotalIdleTime	Total time in "Cumulative idle" state
TotalIdleTimeAvg	Average Cumulative idle time
TotalNonCpIn	No.
TotalNonCpInst	No.
TotalNonCpMaxTime	Maximum time in "Non-Campaign" state
TotalNonCpOut	No.
TotalNonCpTime	Total time in "Non-Campaign" state
TotalNonCpTimeAvg	Average time in "Non-Campaign" state
TotalScriptSessionsIn	No.
TotalScriptSessionsInst	No.
TotalScriptSessionsMaxTime	Maximum time in "Script sessions" state
TotalScriptSessionsOut	No.
TotalScriptSessionsTime	Total time in "Script sessions" state
TotalScriptSessionsTimeAvg	Average time in "Script sessions" state
TotalTalkGreater15min	No.
TotalTalkIn	No.
TotalTalkInst	No.
TotalTalkMaxTime	Maximum time in "Talk" state
TotalTalkOut	No.
TotalTalkTime	Total time in "Talk" state
TotalTalkTimeAvg	Average time in "Talk" state
TotalTalkWithin10min	No.
TotalTalkWithin15min	No.
TotalTalkWithin1min	No.
TotalTalkWithin2min	No.
TotalTalkWithin30s	No.
TotalTalkWithin5min	No.
TotalTries	No.
TotalWrapupIn	No.
TotalWrapupInst	No.
TotalWrapupMaxTime	Maximum time in "Wrap-up" state
TotalWrapupOut	No.
TotalWrapupTime	Total time in "Wrap-up" state
TotalWrapupTimeAvg	Average time in "Wrap-up" state
Transferred	No.
TrunklinesUnv	No.
Unsuccessful	No.
UnsuccessfulTerminated	No.
UnsuccessfulTotal	No.
UserLogId	User Log ID
WaitingGreater10min	No.
WaitingGreater7d	No.
WaitingIn	No.
WaitingInst	No.
WaitingMaxTime	Maximum time in "Waiting" state
WaitingOut	No.
WaitingTime	Total time in "Waiting" state
WaitingTimeAvg	Average time in "Waiting" state
WaitingWithin10min	No.
WaitingWithin15min	No.
WaitingWithin15s	No.
WaitingWithin1d	No.
WaitingWithin1h	No.
WaitingWithin1min	No.
WaitingWithin2d	No.
WaitingWithin2min	No.
WaitingWithin30s	No.
WaitingWithin3d	No.
WaitingWithin5min	No.
WaitingWithin7d	No.
WfpAbortedIn	No.
WfpAbortedInst	No.
WfpAbortedMaxTime	Maximum time in "Workflow Processes aborted" state
WfpAbortedOut	No.
WfpAbortedTime	Total time in "Workflow Processes aborted" state
WfpAbortedTimeAvg	Average time in "Workflow Processes aborted" state
WfpActivated	No.
WfpCanceledIn	No.
WfpCanceledInst	No.
WfpCanceledMaxTime	Maximum time in "Workflow Processes canceled" state
WfpCanceledOut	No.
WfpCanceledTime	Total time in "Workflow Processes canceled" state
WfpCanceledTimeAvg	Average time in "Workflow Processes canceled" state
WfpDoneIn	No.
WfpDoneInst	No.
WfpDoneMaxTime	Maximum time in "Workflow Processes done" state
WfpDoneOut	No.
WfpDoneTime	Total time in "Workflow Processes done" state
WfpDoneTimeAvg	Average time in "Workflow Processes done" state
WfpEnded	No.
WfpExecutingIn	No.
WfpExecutingInst	No.
WfpExecutingMaxTime	Maximum time in "Workflow Processes executing" state
WfpExecutingOut	No.
WfpExecutingTime	Total time in "Workflow Processes executing" state
WfpExecutingTimeAvg	Average time in "Workflow Processes executing" state
WfpNItrs	No.
WfpProcessingGreater7d	No.
WfpProcessingIn	No.
WfpProcessingInst	No.
WfpProcessingMaxTime	Maximum time in "Processes in Progress" state
WfpProcessingOut	No.
WfpProcessingTime	Total time in "Processes in Progress" state
WfpProcessingTimeAvg	Average time in "Processes in Progress" state
WfpProcessingWithin15min	No.
WfpProcessingWithin1d	No.
WfpProcessingWithin1h	No.
WfpProcessingWithin2d	No.
WfpProcessingWithin3d	No.
WfpProcessingWithin7d	No.
WfpSuspendedIn	No.
WfpSuspendedInst	No.
WfpSuspendedMaxTime	Maximum time in "Workflow Processes suspended" state
WfpSuspendedOut	No.
WfpSuspendedTime	Total time in "Workflow Processes suspended" state
WfpSuspendedTimeAvg	Average time in "Workflow Processes suspended" state
WfsessionHandled	No.
WfsessionOffered	No.
WftAbortedIn	No.
WftAbortedInst	No.
WftAbortedMaxTime	Maximum time in "Workflow Tasks Aborted" state
WftAbortedOut	No.
WftAbortedTime	Total time in "Workflow Tasks Aborted" state
WftAbortedTimeAvg	Average time in "Workflow Tasks Aborted" state
WftAutoDistribIn	No.
WftAutoDistribInst	No.
WftAutoDistribMaxTime	Maximum time in "Workflow Tasks to be automatically distributed" state
WftAutoDistribOut	No.
WftAutoDistribTime	Total time in "Workflow Tasks to be automatically distributed" state
WftAutoDistribTimeAvg	Average time in "Workflow Tasks to be automatically distributed" state
WftCanceledIn	No.
WftCanceledInst	No.
WftCanceledMaxTime	Maximum time in "Workflow Tasks canceled" state
WftCanceledOut	No.
WftCanceledTime	Total time in "Workflow Tasks canceled" state
WftCanceledTimeAvg	Average time in "Workflow Tasks canceled" state
WftDoneIn	No.
WftDoneInst	No.
WftEnded	No.
WftInProgressInst	No.
WftInProgressTimeAvg	Average time in "Workflow Tasks in Progress" state
WftManualPickupIn	No.
WftManualPickupInst	No.
WftManualPickupMaxTime	Maximum time in "Workflow Tasks to be picked up manually" state
WftManualPickupOut	No.
WftManualPickupTime	Total time in "Workflow Tasks to be picked up manually" state
WftManualPickupTimeAvg	Average time in "Workflow Tasks to be picked up manually" state
WftSuspendedIn	No.
WftSuspendedInst	No.
WftSuspendedMaxTime	Maximum time in "Workflow Tasks suspended" state
WftSuspendedOut	No.
WftSuspendedTime	Total time in "Workflow Tasks suspended" state
WftSuspendedTimeAvg	Average time in "Workflow Tasks suspended" state
WorkflowDefinitionId	Workflow Definition ID
WorkflowDefinitionName	Workflow Definition
WorkflowProcessId	Workflow Process ID
WorkflowProcessName	Workflow Process
WorkflowTaskDefinitionId	Workflow Task Definition ID
WorkflowTaskDefinitionName	Workflow Task Definition
WorkingAvgN	Average No.
WorkingInst	No.
WorkingTime	Total time in "Working" state

Method Summary

Modifier and Type	Method	Description
static BuiltInCounter	fromValue(int v)
int	value()
static BuiltInCounter	valueOf(String name)	Returns the enum constant of this class with the specified name.
static BuiltInCounter[]	values()	Returns an array containing the constants of this enum class, in the order they are declared.

Methods inherited from class Enum

compareTo, describeConstable, equals, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

Methods inherited from class Object

getClass, notify, notifyAll, wait, wait, wait

Enum Constant Details

QueuedIn

public static final BuiltInCounter QueuedIn

No. of interactions transitions to "Waiting in queue" state

QueuedOut

public static final BuiltInCounter QueuedOut

No. Waiting in queue outs

QueuedTime

public static final BuiltInCounter QueuedTime

Total time in "Waiting in queue" state

QueuedMaxTime

public static final BuiltInCounter QueuedMaxTime

Maximum time in "Waiting in queue" state

QueuedInst

public static final BuiltInCounter QueuedInst

No. of interactions in "Waiting in queue" state

QueuedInstLife

public static final BuiltInCounter QueuedInstLife

Instantaneous for life Waiting in queue

QueuedTimeAvg

public static final BuiltInCounter QueuedTimeAvg

Average time in "Waiting in queue" state

TotalWrapupIn

public static final BuiltInCounter TotalWrapupIn

No. of interactions transitions to "Wrap-up" state

TotalWrapupOut

public static final BuiltInCounter TotalWrapupOut

No. Wrap-up outs

TotalWrapupTime

public static final BuiltInCounter TotalWrapupTime

Total time in "Wrap-up" state

TotalWrapupMaxTime

public static final BuiltInCounter TotalWrapupMaxTime

Maximum time in "Wrap-up" state

TotalWrapupInst

public static final BuiltInCounter TotalWrapupInst

No. of interactions in "Wrap-up" state

TotalWrapupTimeAvg

public static final BuiltInCounter TotalWrapupTimeAvg

Average time in "Wrap-up" state

InbWrapupIn

public static final BuiltInCounter InbWrapupIn

No. of interactions transitions to "Inbound Wrap-up" state

InbWrapupOut

public static final BuiltInCounter InbWrapupOut

No. Inbound Wrap-up outs

InbWrapupTime

public static final BuiltInCounter InbWrapupTime

Total time in "Inbound Wrap-up" state

InbWrapupMaxTime

public static final BuiltInCounter InbWrapupMaxTime

Maximum time in "Inbound Wrap-up" state

InbWrapupInst

public static final BuiltInCounter InbWrapupInst

No. of interactions in "Inbound Wrap-up" state

InbWrapupTimeAvg

public static final BuiltInCounter InbWrapupTimeAvg

Average time in "Inbound Wrap-up" state

OutbWrapupIn

public static final BuiltInCounter OutbWrapupIn

No. of interactions transitions to "Outbound Wrap-up" state

OutbWrapupOut

public static final BuiltInCounter OutbWrapupOut

No. Outbound Wrap-up outs

OutbWrapupTime

public static final BuiltInCounter OutbWrapupTime

Total time in "Outbound Wrap-up" state

OutbWrapupMaxTime

public static final BuiltInCounter OutbWrapupMaxTime

Maximum time in "Outbound Wrap-up" state

OutbWrapupInst

public static final BuiltInCounter OutbWrapupInst

No. of interactions in "Outbound Wrap-up" state

OutbWrapupTimeAvg

public static final BuiltInCounter OutbWrapupTimeAvg

Average time in "Outbound Wrap-up" state

TotalHeldIn

public static final BuiltInCounter TotalHeldIn

No. of interactions transitions to "Held" state

TotalHeldOut

public static final BuiltInCounter TotalHeldOut

No. Held outs

TotalHeldTime

public static final BuiltInCounter TotalHeldTime

Total time in "Held" state

TotalHeldMaxTime

public static final BuiltInCounter TotalHeldMaxTime

Maximum time in "Held" state

TotalHeldInst

public static final BuiltInCounter TotalHeldInst

No. of interactions in "Held" state

TotalHeldTimeAvg

public static final BuiltInCounter TotalHeldTimeAvg

Average time in "Held" state

InbHeldIn

public static final BuiltInCounter InbHeldIn

No. of interactions transitions to "Inbound Held" state

InbHeldOut

public static final BuiltInCounter InbHeldOut

No. Inbound Held outs

InbHeldTime

public static final BuiltInCounter InbHeldTime

Total time in "Inbound Held" state

InbHeldMaxTime

public static final BuiltInCounter InbHeldMaxTime

Maximum time in "Inbound Held" state

InbHeldInst

public static final BuiltInCounter InbHeldInst

No. of interactions in "Inbound Held" state

InbHeldTimeAvg

public static final BuiltInCounter InbHeldTimeAvg

Average time in "Inbound Held" state

OutbHeldIn

public static final BuiltInCounter OutbHeldIn

No. of interactions transitions to "Outbound Held" state

OutbHeldOut

public static final BuiltInCounter OutbHeldOut

No. Outbound Held outs

OutbHeldTime

public static final BuiltInCounter OutbHeldTime

Total time in "Outbound Held" state

OutbHeldMaxTime

public static final BuiltInCounter OutbHeldMaxTime

Maximum time in "Outbound Held" state

OutbHeldInst

public static final BuiltInCounter OutbHeldInst

No. of interactions in "Outbound Held" state

OutbHeldTimeAvg

public static final BuiltInCounter OutbHeldTimeAvg

Average time in "Outbound Held" state

InbConnectedIn

public static final BuiltInCounter InbConnectedIn

No. of interactions transitions to "Inbound Connected" state

InbConnectedOut

public static final BuiltInCounter InbConnectedOut

No. Inbound Connected outs

InbConnectedTime

public static final BuiltInCounter InbConnectedTime

Total time in "Inbound Connected" state

InbConnectedMaxTime

public static final BuiltInCounter InbConnectedMaxTime

Maximum time in "Inbound Connected" state

InbConnectedInst

public static final BuiltInCounter InbConnectedInst

No. of interactions in "Inbound Connected" state

InbConnectedTimeAvg

public static final BuiltInCounter InbConnectedTimeAvg

Average time in "Inbound Connected" state

OutbConnectedIn

public static final BuiltInCounter OutbConnectedIn

No. of interactions transitions to "Outbound Connected" state

OutbConnectedOut

public static final BuiltInCounter OutbConnectedOut

No. Outbound Connected outs

OutbConnectedTime

public static final BuiltInCounter OutbConnectedTime

Total time in "Outbound Connected" state

OutbConnectedMaxTime

public static final BuiltInCounter OutbConnectedMaxTime

Maximum time in "Outbound Connected" state

OutbConnectedInst

public static final BuiltInCounter OutbConnectedInst

No. of interactions in "Outbound Connected" state

OutbConnectedTimeAvg

public static final BuiltInCounter OutbConnectedTimeAvg

Average time in "Outbound Connected" state

TotalConnectedIn

public static final BuiltInCounter TotalConnectedIn

No. of interactions transitions to "Connected" state

TotalConnectedOut

public static final BuiltInCounter TotalConnectedOut

No. Connected outs

TotalConnectedTime

public static final BuiltInCounter TotalConnectedTime

Total time in "Connected" state

TotalConnectedMaxTime

public static final BuiltInCounter TotalConnectedMaxTime

Maximum time in "Connected" state

TotalConnectedInst

public static final BuiltInCounter TotalConnectedInst

No. of interactions in "Connected" state

TotalConnectedTimeAvg

public static final BuiltInCounter TotalConnectedTimeAvg

Average time in "Connected" state

AlertingIn

public static final BuiltInCounter AlertingIn

No. of interactions transitions to "Alerting" state

AlertingOut

public static final BuiltInCounter AlertingOut

No. Alerting outs

AlertingTime

public static final BuiltInCounter AlertingTime

Total time in "Alerting" state

AlertingMaxTime

public static final BuiltInCounter AlertingMaxTime

Maximum time in "Alerting" state

AlertingInst

public static final BuiltInCounter AlertingInst

No. of interactions in "Alerting" state

AlertingTimeAvg

public static final BuiltInCounter AlertingTimeAvg

Average time in "Alerting" state

TotalNonCpIn

public static final BuiltInCounter TotalNonCpIn

No. of interactions transitions to "Non-Campaign" state

TotalNonCpOut

public static final BuiltInCounter TotalNonCpOut

No. Non-Campaign outs

TotalNonCpTime

public static final BuiltInCounter TotalNonCpTime

Total time in "Non-Campaign" state

TotalNonCpMaxTime

public static final BuiltInCounter TotalNonCpMaxTime

Maximum time in "Non-Campaign" state

TotalNonCpInst

public static final BuiltInCounter TotalNonCpInst

No. of interactions in "Non-Campaign" state

TotalNonCpTimeAvg

public static final BuiltInCounter TotalNonCpTimeAvg

Average time in "Non-Campaign" state

InbNonCpIn

public static final BuiltInCounter InbNonCpIn

No. of interactions transitions to "Inbound Non-Campaign" state

InbNonCpOut

public static final BuiltInCounter InbNonCpOut

No. Inbound Non-Campaign outs

InbNonCpTime

public static final BuiltInCounter InbNonCpTime

Total time in "Inbound Non-Campaign" state

InbNonCpMaxTime

public static final BuiltInCounter InbNonCpMaxTime

Maximum time in "Inbound Non-Campaign" state

InbNonCpInst

public static final BuiltInCounter InbNonCpInst

No. of interactions in "Inbound Non-Campaign" state

InbNonCpTimeAvg

public static final BuiltInCounter InbNonCpTimeAvg

Average time in "Inbound Non-Campaign" state

OutbNonCpIn

public static final BuiltInCounter OutbNonCpIn

No. of interactions transitions to "Outbound Non-Campaign" state

OutbNonCpOut

public static final BuiltInCounter OutbNonCpOut

No. Outbound Non-Campaign outs

OutbNonCpTime

public static final BuiltInCounter OutbNonCpTime

Total time in "Outbound Non-Campaign" state

OutbNonCpMaxTime

public static final BuiltInCounter OutbNonCpMaxTime

Maximum time in "Outbound Non-Campaign" state

OutbNonCpInst

public static final BuiltInCounter OutbNonCpInst

No. of interactions in "Outbound Non-Campaign" state

OutbNonCpTimeAvg

public static final BuiltInCounter OutbNonCpTimeAvg

Average time in "Outbound Non-Campaign" state

TotalExtendedIn

public static final BuiltInCounter TotalExtendedIn

No. of interactions transitions to "Extend" state

TotalExtendedOut

public static final BuiltInCounter TotalExtendedOut

No. Extend outs

TotalExtendedTime

public static final BuiltInCounter TotalExtendedTime

Total time in "Extend" state

TotalExtendedMaxTime

public static final BuiltInCounter TotalExtendedMaxTime

Maximum time in "Extend" state

TotalExtendedInst

public static final BuiltInCounter TotalExtendedInst

No. of interactions in "Extend" state

TotalExtendedTimeAvg

public static final BuiltInCounter TotalExtendedTimeAvg

Average time in "Extend" state

InbExtendedIn

public static final BuiltInCounter InbExtendedIn

No. of interactions transitions to "Inbound Extend" state

InbExtendedOut

public static final BuiltInCounter InbExtendedOut

No. Inbound Extend outs

InbExtendedTime

public static final BuiltInCounter InbExtendedTime

Total time in "Inbound Extend" state

InbExtendedMaxTime

public static final BuiltInCounter InbExtendedMaxTime

Maximum time in "Inbound Extend" state

InbExtendedInst

public static final BuiltInCounter InbExtendedInst

No. of interactions in "Inbound Extend" state

InbExtendedTimeAvg

public static final BuiltInCounter InbExtendedTimeAvg

Average time in "Inbound Extend" state

OutbExtendedIn

public static final BuiltInCounter OutbExtendedIn

No. of interactions transitions to "Outbound Extend" state

OutbExtendedOut

public static final BuiltInCounter OutbExtendedOut

No. Outbound Extend outs

OutbExtendedTime

public static final BuiltInCounter OutbExtendedTime

Total time in "Outbound Extend" state

OutbExtendedMaxTime

public static final BuiltInCounter OutbExtendedMaxTime

Maximum time in "Outbound Extend" state

OutbExtendedInst

public static final BuiltInCounter OutbExtendedInst

No. of interactions in "Outbound Extend" state

OutbExtendedTimeAvg

public static final BuiltInCounter OutbExtendedTimeAvg

Average time in "Outbound Extend" state

DialingIn

public static final BuiltInCounter DialingIn

No. of interactions transitions to "Dialing" state

DialingOut

public static final BuiltInCounter DialingOut

No. Dialing outs

DialingTime

public static final BuiltInCounter DialingTime

Total time in "Dialing" state

DialingMaxTime

public static final BuiltInCounter DialingMaxTime

Maximum time in "Dialing" state

DialingInst

public static final BuiltInCounter DialingInst

No. of interactions in "Dialing" state

DialingTimeAvg

public static final BuiltInCounter DialingTimeAvg

Average time in "Dialing" state

PendingIn

public static final BuiltInCounter PendingIn

No. of interactions transitions to "Pending" state

PendingOut

public static final BuiltInCounter PendingOut

No. Pending outs

PendingTime

public static final BuiltInCounter PendingTime

Total time in "Pending" state

PendingMaxTime

public static final BuiltInCounter PendingMaxTime

Maximum time in "Pending" state

PendingInst

public static final BuiltInCounter PendingInst

No. of interactions in "Pending" state

PendingTimeAvg

public static final BuiltInCounter PendingTimeAvg

Average time in "Pending" state

RetentionIn

public static final BuiltInCounter RetentionIn

No. of interactions transitions to "Retention" state

RetentionOut

public static final BuiltInCounter RetentionOut

No. Retention outs

RetentionTime

public static final BuiltInCounter RetentionTime

Total time in "Retention" state

RetentionMaxTime

public static final BuiltInCounter RetentionMaxTime

Maximum time in "Retention" state

RetentionInst

public static final BuiltInCounter RetentionInst

No. of interactions in "Retention" state

RetentionTimeAvg

public static final BuiltInCounter RetentionTimeAvg

Average time in "Retention" state

PreviewAnalysisIn

public static final BuiltInCounter PreviewAnalysisIn

No. of interactions transitions to "Preview analysis" state

PreviewAnalysisOut

public static final BuiltInCounter PreviewAnalysisOut

No. Preview analysis outs

PreviewAnalysisTime

public static final BuiltInCounter PreviewAnalysisTime

Total time in "Preview analysis" state

PreviewAnalysisMaxTime

public static final BuiltInCounter PreviewAnalysisMaxTime

Maximum time in "Preview analysis" state

PreviewAnalysisInst

public static final BuiltInCounter PreviewAnalysisInst

No. of interactions in "Preview analysis" state

PreviewAnalysisTimeAvg

public static final BuiltInCounter PreviewAnalysisTimeAvg

Average time in "Preview analysis" state

PreviewRetryIn

public static final BuiltInCounter PreviewRetryIn

No. of interactions transitions to "Preview retry" state

PreviewRetryOut

public static final BuiltInCounter PreviewRetryOut

No. Preview retry outs

PreviewRetryTime

public static final BuiltInCounter PreviewRetryTime

Total time in "Preview retry" state

PreviewRetryMaxTime

public static final BuiltInCounter PreviewRetryMaxTime

Maximum time in "Preview retry" state

PreviewRetryInst

public static final BuiltInCounter PreviewRetryInst

No. of interactions in "Preview retry" state

PreviewRetryTimeAvg

public static final BuiltInCounter PreviewRetryTimeAvg

Average time in "Preview retry" state

SetupIn

public static final BuiltInCounter SetupIn

No. of interactions transitions to "Setup" state

SetupOut

public static final BuiltInCounter SetupOut

No. Setup outs

SetupTime

public static final BuiltInCounter SetupTime

Total time in "Setup" state

SetupMaxTime

public static final BuiltInCounter SetupMaxTime

Maximum time in "Setup" state

SetupInst

public static final BuiltInCounter SetupInst

No. of interactions in "Setup" state

SetupTimeAvg

public static final BuiltInCounter SetupTimeAvg

Average time in "Setup" state

RecordingIn

public static final BuiltInCounter RecordingIn

No. of interactions transitions to "Recording" state

RecordingOut

public static final BuiltInCounter RecordingOut

No. Recording outs

RecordingTime

public static final BuiltInCounter RecordingTime

Total time in "Recording" state

RecordingMaxTime

public static final BuiltInCounter RecordingMaxTime

Maximum time in "Recording" state

RecordingInst

public static final BuiltInCounter RecordingInst

No. of interactions in "Recording" state

RecordingTimeAvg

public static final BuiltInCounter RecordingTimeAvg

Average time in "Recording" state

TotalScriptSessionsIn

public static final BuiltInCounter TotalScriptSessionsIn

No. of "Script sessions" occurrences

TotalScriptSessionsOut

public static final BuiltInCounter TotalScriptSessionsOut

No. Script sessions outs

TotalScriptSessionsTime

public static final BuiltInCounter TotalScriptSessionsTime

Total time in "Script sessions" state

TotalScriptSessionsMaxTime

public static final BuiltInCounter TotalScriptSessionsMaxTime

Maximum time in "Script sessions" state

TotalScriptSessionsInst

public static final BuiltInCounter TotalScriptSessionsInst

No. of "Script sessions"

TotalScriptSessionsTimeAvg

public static final BuiltInCounter TotalScriptSessionsTimeAvg

Average time in "Script sessions" state

DeliverInst

public static final BuiltInCounter DeliverInst

No. of interactions in "Deliver" state

StNotTouchInProgIn

public static final BuiltInCounter StNotTouchInProgIn

No. of contacts transitions to "Not Touched-Scheduled" state

StNotTouchInProgOut

public static final BuiltInCounter StNotTouchInProgOut

No. Not Touched-Scheduled outs

StNotTouchInProgTime

public static final BuiltInCounter StNotTouchInProgTime

Total time in "Not Touched-Scheduled" state

StNotTouchInProgMaxTime

public static final BuiltInCounter StNotTouchInProgMaxTime

Maximum time in "Not Touched-Scheduled" state

StNotTouchInProgInst

public static final BuiltInCounter StNotTouchInProgInst

No. of contacts in "Not Touched-Scheduled" state

StNotTouchInProgTimeAvg

public static final BuiltInCounter StNotTouchInProgTimeAvg

Average time in "Not Touched-Scheduled" state

StNotTouchDoneIn

public static final BuiltInCounter StNotTouchDoneIn

No. of contacts transitions to "Not Touched-Done" state

StNotTouchDoneOut

public static final BuiltInCounter StNotTouchDoneOut

No. Not Touched-Done outs

StNotTouchDoneTime

public static final BuiltInCounter StNotTouchDoneTime

Total time in "Not Touched-Done" state

StNotTouchDoneMaxTime

public static final BuiltInCounter StNotTouchDoneMaxTime

Maximum time in "Not Touched-Done" state

StNotTouchDoneInst

public static final BuiltInCounter StNotTouchDoneInst

No. of contacts in "Not Touched-Done" state

StNotTouchDoneTimeAvg

public static final BuiltInCounter StNotTouchDoneTimeAvg

Average time in "Not Touched-Done" state

StNonQualInProgIn

public static final BuiltInCounter StNonQualInProgIn

No. of contacts transitions to "Non Qualified-Scheduled" state

StNonQualInProgOut

public static final BuiltInCounter StNonQualInProgOut

No. Non Qualified-Scheduled outs

StNonQualInProgTime

public static final BuiltInCounter StNonQualInProgTime

Total time in "Non Qualified-Scheduled" state

StNonQualInProgMaxTime

public static final BuiltInCounter StNonQualInProgMaxTime

Maximum time in "Non Qualified-Scheduled" state

StNonQualInProgInst

public static final BuiltInCounter StNonQualInProgInst

No. of contacts in "Non Qualified-Scheduled" state

StNonQualInProgTimeAvg

public static final BuiltInCounter StNonQualInProgTimeAvg

Average time in "Non Qualified-Scheduled" state

StNonQualDoneIn

public static final BuiltInCounter StNonQualDoneIn

No. of contacts transitions to "Non Qualified-Done" state

StNonQualDoneOut

public static final BuiltInCounter StNonQualDoneOut

No. Non Qualified-Done outs

StNonQualDoneTime

public static final BuiltInCounter StNonQualDoneTime

Total time in "Non Qualified-Done" state

StNonQualDoneMaxTime

public static final BuiltInCounter StNonQualDoneMaxTime

Maximum time in "Non Qualified-Done" state

StNonQualDoneInst

public static final BuiltInCounter StNonQualDoneInst

No. of contacts in "Non Qualified-Done" state

StNonQualDoneTimeAvg

public static final BuiltInCounter StNonQualDoneTimeAvg

Average time in "Non Qualified-Done" state

StQualInProgIn

public static final BuiltInCounter StQualInProgIn

No. of contacts transitions to "Qualified-Scheduled" state

StQualInProgOut

public static final BuiltInCounter StQualInProgOut

No. Qualified-Scheduled outs

StQualInProgTime

public static final BuiltInCounter StQualInProgTime

Total time in "Qualified-Scheduled" state

StQualInProgMaxTime

public static final BuiltInCounter StQualInProgMaxTime

Maximum time in "Qualified-Scheduled" state

StQualInProgInst

public static final BuiltInCounter StQualInProgInst

No. of contacts in "Qualified-Scheduled" state

StQualInProgTimeAvg

public static final BuiltInCounter StQualInProgTimeAvg

Average time in "Qualified-Scheduled" state

StQualDoneIn

public static final BuiltInCounter StQualDoneIn

No. of contacts transitions to "Qualified-Done" state

StQualDoneOut

public static final BuiltInCounter StQualDoneOut

No. Qualified-Done outs

StQualDoneTime

public static final BuiltInCounter StQualDoneTime

Total time in "Qualified-Done" state

StQualDoneMaxTime

public static final BuiltInCounter StQualDoneMaxTime

Maximum time in "Qualified-Done" state

StQualDoneInst

public static final BuiltInCounter StQualDoneInst

No. of contacts in "Qualified-Done" state

StQualDoneTimeAvg

public static final BuiltInCounter StQualDoneTimeAvg

Average time in "Qualified-Done" state

StAbortedBefConnIn

public static final BuiltInCounter StAbortedBefConnIn

No. of contacts transitions to "Aborted before connection" state

StAbortedBefConnOut

public static final BuiltInCounter StAbortedBefConnOut

No. Aborted before connection outs

StAbortedBefConnTime

public static final BuiltInCounter StAbortedBefConnTime

Total time in "Aborted before connection" state

StAbortedBefConnMaxTime

public static final BuiltInCounter StAbortedBefConnMaxTime

Maximum time in "Aborted before connection" state

StAbortedBefConnInst

public static final BuiltInCounter StAbortedBefConnInst

No. of contacts in "Aborted before connection" state

StAbortedBefConnTimeAvg

public static final BuiltInCounter StAbortedBefConnTimeAvg

Average time in "Aborted before connection" state

StBusSucInProgIn

public static final BuiltInCounter StBusSucInProgIn

No. of contacts transitions to "Success-Scheduled" state

StBusSucInProgOut

public static final BuiltInCounter StBusSucInProgOut

No. Success-Scheduled outs

StBusSucInProgTime

public static final BuiltInCounter StBusSucInProgTime

Total time in "Success-Scheduled" state

StBusSucInProgMaxTime

public static final BuiltInCounter StBusSucInProgMaxTime

Maximum time in "Success-Scheduled" state

StBusSucInProgInst

public static final BuiltInCounter StBusSucInProgInst

No. of contacts in "Success-Scheduled" state

StBusSucInProgTimeAvg

public static final BuiltInCounter StBusSucInProgTimeAvg

Average time in "Success-Scheduled" state

StBusSucDoneIn

public static final BuiltInCounter StBusSucDoneIn

No. of contacts transitions to "Success-Done" state

StBusSucDoneOut

public static final BuiltInCounter StBusSucDoneOut

No. Success-Done outs

StBusSucDoneTime

public static final BuiltInCounter StBusSucDoneTime

Total time in "Success-Done" state

StBusSucDoneMaxTime

public static final BuiltInCounter StBusSucDoneMaxTime

Maximum time in "Success-Done" state

StBusSucDoneInst

public static final BuiltInCounter StBusSucDoneInst

No. of contacts in "Success-Done" state

StBusSucDoneTimeAvg

public static final BuiltInCounter StBusSucDoneTimeAvg

Average time in "Success-Done" state

StAutoReschInProgIn

public static final BuiltInCounter StAutoReschInProgIn

No. of contacts transitions to "Automatically Rescheduled" state

StAutoReschInProgOut

public static final BuiltInCounter StAutoReschInProgOut

No. Automatically Rescheduled outs

StAutoReschInProgTime

public static final BuiltInCounter StAutoReschInProgTime

Total time in "Automatically Rescheduled" state

StAutoReschInProgMaxTime

public static final BuiltInCounter StAutoReschInProgMaxTime

Maximum time in "Automatically Rescheduled" state

StAutoReschInProgInst

public static final BuiltInCounter StAutoReschInProgInst

No. of contacts in "Automatically Rescheduled" state

StAutoReschInProgTimeAvg

public static final BuiltInCounter StAutoReschInProgTimeAvg

Average time in "Automatically Rescheduled" state

StCanceledBefConnIn

public static final BuiltInCounter StCanceledBefConnIn

No. of contacts transitions to "Canceled before connection" state

StCanceledBefConnOut

public static final BuiltInCounter StCanceledBefConnOut

No. Canceled before connection outs

StCanceledBefConnTime

public static final BuiltInCounter StCanceledBefConnTime

Total time in "Canceled before connection" state

StCanceledBefConnMaxTime

public static final BuiltInCounter StCanceledBefConnMaxTime

Maximum time in "Canceled before connection" state

StCanceledBefConnInst

public static final BuiltInCounter StCanceledBefConnInst

No. of contacts in "Canceled before connection" state

StCanceledBefConnTimeAvg

public static final BuiltInCounter StCanceledBefConnTimeAvg

Average time in "Canceled before connection" state

StUnsucInProgIn

public static final BuiltInCounter StUnsucInProgIn

No. of contacts transitions to "Unsuccessful-Scheduled" state

StUnsucInProgOut

public static final BuiltInCounter StUnsucInProgOut

No. Unsuccessful-Scheduled outs

StUnsucInProgTime

public static final BuiltInCounter StUnsucInProgTime

Total time in "Unsuccessful-Scheduled" state

StUnsucInProgMaxTime

public static final BuiltInCounter StUnsucInProgMaxTime

Maximum time in "Unsuccessful-Scheduled" state

StUnsucInProgInst

public static final BuiltInCounter StUnsucInProgInst

No. of contacts in "Unsuccessful-Scheduled" state

StUnsucInProgTimeAvg

public static final BuiltInCounter StUnsucInProgTimeAvg

Average time in "Unsuccessful-Scheduled" state

StUnsucDoneIn

public static final BuiltInCounter StUnsucDoneIn

No. of contacts transitions to "Unsuccessful-Done" state

StUnsucDoneOut

public static final BuiltInCounter StUnsucDoneOut

No. Unsuccessful-Done outs

StUnsucDoneTime

public static final BuiltInCounter StUnsucDoneTime

Total time in "Unsuccessful-Done" state

StUnsucDoneMaxTime

public static final BuiltInCounter StUnsucDoneMaxTime

Maximum time in "Unsuccessful-Done" state

StUnsucDoneInst

public static final BuiltInCounter StUnsucDoneInst

No. of contacts in "Unsuccessful-Done" state

StUnsucDoneTimeAvg

public static final BuiltInCounter StUnsucDoneTimeAvg

Average time in "Unsuccessful-Done" state

StNonQualAbortedIn

public static final BuiltInCounter StNonQualAbortedIn

No. of contacts transitions to "Non Qualified-Aborted" state

StNonQualAbortedOut

public static final BuiltInCounter StNonQualAbortedOut

No. Non Qualified-Aborted outs

StNonQualAbortedTime

public static final BuiltInCounter StNonQualAbortedTime

Total time in "Non Qualified-Aborted" state

StNonQualAbortedMaxTime

public static final BuiltInCounter StNonQualAbortedMaxTime

Maximum time in "Non Qualified-Aborted" state

StNonQualAbortedInst

public static final BuiltInCounter StNonQualAbortedInst

No. of contacts in "Non Qualified-Aborted" state

StNonQualAbortedTimeAvg

public static final BuiltInCounter StNonQualAbortedTimeAvg

Average time in "Non Qualified-Aborted" state

StQualAbortedIn

public static final BuiltInCounter StQualAbortedIn

No. of contacts transitions to "Qualified-Aborted" state

StQualAbortedOut

public static final BuiltInCounter StQualAbortedOut

No. Qualified-Aborted outs

StQualAbortedTime

public static final BuiltInCounter StQualAbortedTime

Total time in "Qualified-Aborted" state

StQualAbortedMaxTime

public static final BuiltInCounter StQualAbortedMaxTime

Maximum time in "Qualified-Aborted" state

StQualAbortedInst

public static final BuiltInCounter StQualAbortedInst

No. of contacts in "Qualified-Aborted" state

StQualAbortedTimeAvg

public static final BuiltInCounter StQualAbortedTimeAvg

Average time in "Qualified-Aborted" state

StBusSucAbortedIn

public static final BuiltInCounter StBusSucAbortedIn

No. of contacts transitions to "Success-Aborted" state

StBusSucAbortedOut

public static final BuiltInCounter StBusSucAbortedOut

No. Success-Aborted outs

StBusSucAbortedTime

public static final BuiltInCounter StBusSucAbortedTime

Total time in "Success-Aborted" state

StBusSucAbortedMaxTime

public static final BuiltInCounter StBusSucAbortedMaxTime

Maximum time in "Success-Aborted" state

StBusSucAbortedInst

public static final BuiltInCounter StBusSucAbortedInst

No. of contacts in "Success-Aborted" state

StBusSucAbortedTimeAvg

public static final BuiltInCounter StBusSucAbortedTimeAvg

Average time in "Success-Aborted" state

StUnsucAbortedIn

public static final BuiltInCounter StUnsucAbortedIn

No. of contacts transitions to "Unsuccessful-Aborted" state

StUnsucAbortedOut

public static final BuiltInCounter StUnsucAbortedOut

No. Unsuccessful-Aborted outs

StUnsucAbortedTime

public static final BuiltInCounter StUnsucAbortedTime

Total time in "Unsuccessful-Aborted" state

StUnsucAbortedMaxTime

public static final BuiltInCounter StUnsucAbortedMaxTime

Maximum time in "Unsuccessful-Aborted" state

StUnsucAbortedInst

public static final BuiltInCounter StUnsucAbortedInst

No. of contacts in "Unsuccessful-Aborted" state

StUnsucAbortedTimeAvg

public static final BuiltInCounter StUnsucAbortedTimeAvg

Average time in "Unsuccessful-Aborted" state

StNonQualCanceledIn

public static final BuiltInCounter StNonQualCanceledIn

No. of contacts transitions to "Non Qualified-Canceled" state

StNonQualCanceledOut

public static final BuiltInCounter StNonQualCanceledOut

No. Non Qualified-Canceled outs

StNonQualCanceledTime

public static final BuiltInCounter StNonQualCanceledTime

Total time in "Non Qualified-Canceled" state

StNonQualCanceledMaxTime

public static final BuiltInCounter StNonQualCanceledMaxTime

Maximum time in "Non Qualified-Canceled" state

StNonQualCanceledInst

public static final BuiltInCounter StNonQualCanceledInst

No. of contacts in "Non Qualified-Canceled" state

StNonQualCanceledTimeAvg

public static final BuiltInCounter StNonQualCanceledTimeAvg

Average time in "Non Qualified-Canceled" state

StQualCanceledIn

public static final BuiltInCounter StQualCanceledIn

No. of contacts transitions to "Qualified-Canceled" state

StQualCanceledOut

public static final BuiltInCounter StQualCanceledOut

No. Qualified-Canceled outs

StQualCanceledTime

public static final BuiltInCounter StQualCanceledTime

Total time in "Qualified-Canceled" state

StQualCanceledMaxTime

public static final BuiltInCounter StQualCanceledMaxTime

Maximum time in "Qualified-Canceled" state

StQualCanceledInst

public static final BuiltInCounter StQualCanceledInst

No. of contacts in "Qualified-Canceled" state

StQualCanceledTimeAvg

public static final BuiltInCounter StQualCanceledTimeAvg

Average time in "Qualified-Canceled" state

StBusSucCanceledIn

public static final BuiltInCounter StBusSucCanceledIn

No. of contacts transitions to "Success-Canceled" state

StBusSucCanceledOut

public static final BuiltInCounter StBusSucCanceledOut

No. Success-Canceled outs

StBusSucCanceledTime

public static final BuiltInCounter StBusSucCanceledTime

Total time in "Success-Canceled" state

StBusSucCanceledMaxTime

public static final BuiltInCounter StBusSucCanceledMaxTime

Maximum time in "Success-Canceled" state

StBusSucCanceledInst

public static final BuiltInCounter StBusSucCanceledInst

No. of contacts in "Success-Canceled" state

StBusSucCanceledTimeAvg

public static final BuiltInCounter StBusSucCanceledTimeAvg

Average time in "Success-Canceled" state

StUnsucCanceledIn

public static final BuiltInCounter StUnsucCanceledIn

No. of contacts transitions to "Unsuccessful-Canceled" state

StUnsucCanceledOut

public static final BuiltInCounter StUnsucCanceledOut

No. Unsuccessful-Canceled outs

StUnsucCanceledTime

public static final BuiltInCounter StUnsucCanceledTime

Total time in "Unsuccessful-Canceled" state

StUnsucCanceledMaxTime

public static final BuiltInCounter StUnsucCanceledMaxTime

Maximum time in "Unsuccessful-Canceled" state

StUnsucCanceledInst

public static final BuiltInCounter StUnsucCanceledInst

No. of contacts in "Unsuccessful-Canceled" state

StUnsucCanceledTimeAvg

public static final BuiltInCounter StUnsucCanceledTimeAvg

Average time in "Unsuccessful-Canceled" state

StAbortedNoAddrIn

public static final BuiltInCounter StAbortedNoAddrIn

No. of contacts transitions to "Aborted by No Addresses" state

StAbortedNoAddrOut

public static final BuiltInCounter StAbortedNoAddrOut

No. Aborted by No Addresses outs

StAbortedNoAddrTime

public static final BuiltInCounter StAbortedNoAddrTime

Total time in "Aborted by No Addresses" state

StAbortedNoAddrMaxTime

public static final BuiltInCounter StAbortedNoAddrMaxTime

Maximum time in "Aborted by No Addresses" state

StAbortedNoAddrInst

public static final BuiltInCounter StAbortedNoAddrInst

No. of contacts in "Aborted by No Addresses" state

StAbortedNoAddrTimeAvg

public static final BuiltInCounter StAbortedNoAddrTimeAvg

Average time in "Aborted by No Addresses" state

WfpSuspendedIn

public static final BuiltInCounter WfpSuspendedIn

No. of Workflow Processes transitions to "Workflow Processes suspended" state

WfpSuspendedOut

public static final BuiltInCounter WfpSuspendedOut

No. Workflow Processes suspended outs

WfpSuspendedTime

public static final BuiltInCounter WfpSuspendedTime

Total time in "Workflow Processes suspended" state

WfpSuspendedMaxTime

public static final BuiltInCounter WfpSuspendedMaxTime

Maximum time in "Workflow Processes suspended" state

WfpSuspendedInst

public static final BuiltInCounter WfpSuspendedInst

No. of Workflow Processes in "Workflow Processes suspended" state

WfpSuspendedTimeAvg

public static final BuiltInCounter WfpSuspendedTimeAvg

Average time in "Workflow Processes suspended" state

WfpCanceledIn

public static final BuiltInCounter WfpCanceledIn

No. of Workflow Processes transitions to "Workflow Processes canceled" state

WfpCanceledOut

public static final BuiltInCounter WfpCanceledOut

No. Workflow Processes canceled outs

WfpCanceledTime

public static final BuiltInCounter WfpCanceledTime

Total time in "Workflow Processes canceled" state

WfpCanceledMaxTime

public static final BuiltInCounter WfpCanceledMaxTime

Maximum time in "Workflow Processes canceled" state

WfpCanceledInst

public static final BuiltInCounter WfpCanceledInst

No. of Workflow Processes in "Workflow Processes canceled" state

WfpCanceledTimeAvg

public static final BuiltInCounter WfpCanceledTimeAvg

Average time in "Workflow Processes canceled" state

WfpExecutingIn

public static final BuiltInCounter WfpExecutingIn

No. of Workflow Processes transitions to "Workflow Processes executing" state

WfpExecutingOut

public static final BuiltInCounter WfpExecutingOut

No. Workflow Processes executing outs

WfpExecutingTime

public static final BuiltInCounter WfpExecutingTime

Total time in "Workflow Processes executing" state

WfpExecutingMaxTime

public static final BuiltInCounter WfpExecutingMaxTime

Maximum time in "Workflow Processes executing" state

WfpExecutingInst

public static final BuiltInCounter WfpExecutingInst

No. of Workflow Processes in "Workflow Processes executing" state

WfpExecutingTimeAvg

public static final BuiltInCounter WfpExecutingTimeAvg

Average time in "Workflow Processes executing" state

WfpAbortedIn

public static final BuiltInCounter WfpAbortedIn

No. of Workflow Processes transitions to "Workflow Processes aborted" state

WfpAbortedOut

public static final BuiltInCounter WfpAbortedOut

No. Workflow Processes aborted outs

WfpAbortedTime

public static final BuiltInCounter WfpAbortedTime

Total time in "Workflow Processes aborted" state

WfpAbortedMaxTime

public static final BuiltInCounter WfpAbortedMaxTime

Maximum time in "Workflow Processes aborted" state

WfpAbortedInst

public static final BuiltInCounter WfpAbortedInst

No. of Workflow Processes in "Workflow Processes aborted" state

WfpAbortedTimeAvg

public static final BuiltInCounter WfpAbortedTimeAvg

Average time in "Workflow Processes aborted" state

WfpDoneIn

public static final BuiltInCounter WfpDoneIn

No. of Workflow Processes transitions to "Workflow Processes done" state

WfpDoneOut

public static final BuiltInCounter WfpDoneOut

No. Workflow Processes done outs

WfpDoneTime

public static final BuiltInCounter WfpDoneTime

Total time in "Workflow Processes done" state

WfpDoneMaxTime

public static final BuiltInCounter WfpDoneMaxTime

Maximum time in "Workflow Processes done" state

WfpDoneInst

public static final BuiltInCounter WfpDoneInst

No. of Workflow Processes in "Workflow Processes done" state

WfpDoneTimeAvg

public static final BuiltInCounter WfpDoneTimeAvg

Average time in "Workflow Processes done" state

WftManualPickupIn

public static final BuiltInCounter WftManualPickupIn

No. of Workflow Tasks transitions to "Workflow Tasks to be picked up manually" state

WftManualPickupOut

public static final BuiltInCounter WftManualPickupOut

No. Workflow Tasks to be picked up manually outs

WftManualPickupTime

public static final BuiltInCounter WftManualPickupTime

Total time in "Workflow Tasks to be picked up manually" state

WftManualPickupMaxTime

public static final BuiltInCounter WftManualPickupMaxTime

Maximum time in "Workflow Tasks to be picked up manually" state

WftManualPickupInst

public static final BuiltInCounter WftManualPickupInst

No. of Workflow Tasks in "Workflow Tasks to be picked up manually" state

WftManualPickupTimeAvg

public static final BuiltInCounter WftManualPickupTimeAvg

Average time in "Workflow Tasks to be picked up manually" state

WftAutoDistribIn

public static final BuiltInCounter WftAutoDistribIn

No. of Workflow Tasks transitions to "Workflow Tasks to be automatically distributed" state

WftAutoDistribOut

public static final BuiltInCounter WftAutoDistribOut

No. Workflow Tasks to be automatically distributed outs

WftAutoDistribTime

public static final BuiltInCounter WftAutoDistribTime

Total time in "Workflow Tasks to be automatically distributed" state

WftAutoDistribMaxTime

public static final BuiltInCounter WftAutoDistribMaxTime

Maximum time in "Workflow Tasks to be automatically distributed" state

WftAutoDistribInst

public static final BuiltInCounter WftAutoDistribInst

No. of Workflow Tasks in "Workflow Tasks to be automatically distributed" state

WftAutoDistribTimeAvg

public static final BuiltInCounter WftAutoDistribTimeAvg

Average time in "Workflow Tasks to be automatically distributed" state

WftSuspendedIn

public static final BuiltInCounter WftSuspendedIn

No. of Workflow Tasks transitions to "Workflow Tasks suspended" state

WftSuspendedOut

public static final BuiltInCounter WftSuspendedOut

No. Workflow Tasks suspended outs

WftSuspendedTime

public static final BuiltInCounter WftSuspendedTime

Total time in "Workflow Tasks suspended" state

WftSuspendedMaxTime

public static final BuiltInCounter WftSuspendedMaxTime

Maximum time in "Workflow Tasks suspended" state

WftSuspendedInst

public static final BuiltInCounter WftSuspendedInst

No. of Workflow Tasks in "Workflow Tasks suspended" state

WftSuspendedTimeAvg

public static final BuiltInCounter WftSuspendedTimeAvg

Average time in "Workflow Tasks suspended" state

WftCanceledIn

public static final BuiltInCounter WftCanceledIn

No. of Workflow Tasks transitions to "Workflow Tasks canceled" state

WftCanceledOut

public static final BuiltInCounter WftCanceledOut

No. Workflow Tasks canceled outs

WftCanceledTime

public static final BuiltInCounter WftCanceledTime

Total time in "Workflow Tasks canceled" state

WftCanceledMaxTime

public static final BuiltInCounter WftCanceledMaxTime

Maximum time in "Workflow Tasks canceled" state

WftCanceledInst

public static final BuiltInCounter WftCanceledInst

No. of Workflow Tasks in "Workflow Tasks canceled" state

WftCanceledTimeAvg

public static final BuiltInCounter WftCanceledTimeAvg

Average time in "Workflow Tasks canceled" state

WftAbortedIn

public static final BuiltInCounter WftAbortedIn

No. of Workflow Tasks transitions to "Workflow Tasks Aborted" state

WftAbortedOut

public static final BuiltInCounter WftAbortedOut

No. Workflow Tasks Aborted outs

WftAbortedTime

public static final BuiltInCounter WftAbortedTime

Total time in "Workflow Tasks Aborted" state

WftAbortedMaxTime

public static final BuiltInCounter WftAbortedMaxTime

Maximum time in "Workflow Tasks Aborted" state

WftAbortedInst

public static final BuiltInCounter WftAbortedInst

No. of Workflow Tasks in "Workflow Tasks Aborted" state

WftAbortedTimeAvg

public static final BuiltInCounter WftAbortedTimeAvg

Average time in "Workflow Tasks Aborted" state

WftDoneIn

public static final BuiltInCounter WftDoneIn

No. of Workflow Tasks transitions to "Workflow Tasks Finished" state

WftDoneInst

public static final BuiltInCounter WftDoneInst

No. of Workflow Tasks in "Workflow Tasks Finished" state

IdleIn

public static final BuiltInCounter IdleIn

No. of agents transitions to "Effective idle" state

IdleOut

public static final BuiltInCounter IdleOut

No. Effective idle outs

IdleTime

public static final BuiltInCounter IdleTime

Total time in "Effective idle" state

IdleMaxTime

public static final BuiltInCounter IdleMaxTime

Maximum time in "Effective idle" state

IdleTimeAvg

public static final BuiltInCounter IdleTimeAvg

Average Effective idle time

IdleInst

public static final BuiltInCounter IdleInst

No. of agents in "Effective idle" state

LoggedInst

public static final BuiltInCounter LoggedInst

No. of agents in "Logged" state

LoggedSince

public static final BuiltInCounter LoggedSince

"Logged" state start moment

LoggedEff

public static final BuiltInCounter LoggedEff

Effective time in "Logged" state

LoggedElapsed

public static final BuiltInCounter LoggedElapsed

Elapsed time in "Logged" state

LoggedAvgN

public static final BuiltInCounter LoggedAvgN

Average No. of agents in "Logged" state

LoggedMaxInst

public static final BuiltInCounter LoggedMaxInst

Maximum no. of agents in "Logged" state

LoggedInCpInst

public static final BuiltInCounter LoggedInCpInst

No. of agents in "Open campaign" state

LoggedInCpSince

public static final BuiltInCounter LoggedInCpSince

"Open campaign" state start moment

LoggedInCpEff

public static final BuiltInCounter LoggedInCpEff

Effective time in "Open campaign" state

LoggedInCpElapsed

public static final BuiltInCounter LoggedInCpElapsed

Elapsed time in "Open campaign" state

LoggedInCpAvgN

public static final BuiltInCounter LoggedInCpAvgN

Average No. of agents in "Open campaign" state

LoggedInCpMaxInst

public static final BuiltInCounter LoggedInCpMaxInst

Maximum no. of agents in "Open campaign" state

ReadyInst

public static final BuiltInCounter ReadyInst

No. of agents in "Ready" state

ReadySince

public static final BuiltInCounter ReadySince

"Ready" state start moment

ReadyTotal

public static final BuiltInCounter ReadyTotal

Ready total

ReadyEff

public static final BuiltInCounter ReadyEff

Effective time in "Ready" state

ReadyElapsed

public static final BuiltInCounter ReadyElapsed

Elapsed time in "Ready" state

ReadyAvgN

public static final BuiltInCounter ReadyAvgN

Average No. of agents in "Ready" state

ReadyMaxInst

public static final BuiltInCounter ReadyMaxInst

Maximum no. of agents in "Ready" state

NotReadyNotWorkInst

public static final BuiltInCounter NotReadyNotWorkInst

No. of agents in "Not Ready (not working)" state

NotReadyNotWorkSince

public static final BuiltInCounter NotReadyNotWorkSince

"Not Ready (not working)" state start moment

NotReadyNotWorkTotal

public static final BuiltInCounter NotReadyNotWorkTotal

Not Ready (not working) total

NotReadyNotWorkEff

public static final BuiltInCounter NotReadyNotWorkEff

Effective time in "Not Ready (not working)" state

NotReadyNotWorkElapsed

public static final BuiltInCounter NotReadyNotWorkElapsed

Elapsed time in "Not Ready (not working)" state

NotReadyNotWorkAvgN

public static final BuiltInCounter NotReadyNotWorkAvgN

Average No. of agents in "Not Ready (not working)" state

NotReadyNotWorkMaxInst

public static final BuiltInCounter NotReadyNotWorkMaxInst

Maximum no. of agents in "Not Ready (not working)" state

NotReadyWorkingInst

public static final BuiltInCounter NotReadyWorkingInst

No. of agents in "Not Ready (working)" state

NotReadyWorkingSince

public static final BuiltInCounter NotReadyWorkingSince

"Not Ready (working)" state start moment

NotReadyWorkingTotal

public static final BuiltInCounter NotReadyWorkingTotal

Not Ready (working) total

NotReadyWorkingEff

public static final BuiltInCounter NotReadyWorkingEff

Effective time in "Not Ready (working)" state

NotReadyWorkingElapsed

public static final BuiltInCounter NotReadyWorkingElapsed

Elapsed time in "Not Ready (working)" state

NotReadyWorkingAvgN

public static final BuiltInCounter NotReadyWorkingAvgN

Average No. of agents in "Not Ready (working)" state

NotReadyWorkingMaxInst

public static final BuiltInCounter NotReadyWorkingMaxInst

Maximum no. of agents in "Not Ready (working)" state

StateConnectedN

public static final BuiltInCounter StateConnectedN

No. of agents in "Connected" state

StateConnectedSince

public static final BuiltInCounter StateConnectedSince

"Connected" state start moment

StateConnectedElapsed

public static final BuiltInCounter StateConnectedElapsed

Elapsed time in "Connected" state

StateHeldN

public static final BuiltInCounter StateHeldN

No. of agents in "Held" state

StateHeldSince

public static final BuiltInCounter StateHeldSince

"Held" state start moment

StateHeldElapsed

public static final BuiltInCounter StateHeldElapsed

Elapsed time in "Held" state

StateExtendedN

public static final BuiltInCounter StateExtendedN

No. of agents in "Extended" state

StateExtendedSince

public static final BuiltInCounter StateExtendedSince

"Extended" state start moment

StateExtendedElapsed

public static final BuiltInCounter StateExtendedElapsed

Elapsed time in "Extended" state

StateAlertingN

public static final BuiltInCounter StateAlertingN

No. of agents in "Alerting" state

StateAlertingSince

public static final BuiltInCounter StateAlertingSince

"Alerting" state start moment

StateAlertingElapsed

public static final BuiltInCounter StateAlertingElapsed

Elapsed time in "Alerting" state

StateDialingN

public static final BuiltInCounter StateDialingN

No. of agents in "Dialing" state

StateDialingSince

public static final BuiltInCounter StateDialingSince

"Dialing" state start moment

StateDialingElapsed

public static final BuiltInCounter StateDialingElapsed

Elapsed time in "Dialing" state

StateSetupN

public static final BuiltInCounter StateSetupN

No. of agents in "Setup" state

StateSetupSince

public static final BuiltInCounter StateSetupSince

"Setup" state start moment

StateSetupElapsed

public static final BuiltInCounter StateSetupElapsed

Elapsed time in "Setup" state

StateRoutingN

public static final BuiltInCounter StateRoutingN

No. of agents in "Routing" state

StateRoutingSince

public static final BuiltInCounter StateRoutingSince

"Routing" state start moment

StateRoutingElapsed

public static final BuiltInCounter StateRoutingElapsed

Elapsed time in "Routing" state

StateWrapupN

public static final BuiltInCounter StateWrapupN

No. of agents in "Wrap-up" state

StateWrapupSince

public static final BuiltInCounter StateWrapupSince

"Wrap-up" state start moment

StateWrapupElapsed

public static final BuiltInCounter StateWrapupElapsed

Elapsed time in "Wrap-up" state

StatePreviewAnalysisN

public static final BuiltInCounter StatePreviewAnalysisN

No. of agents in "Preview analysis" state

StatePreviewAnalysisSince

public static final BuiltInCounter StatePreviewAnalysisSince

"Preview analysis" state start moment

StatePreviewAnalysisElapsed

public static final BuiltInCounter StatePreviewAnalysisElapsed

Elapsed time in "Preview analysis" state

StatePreviewRetryN

public static final BuiltInCounter StatePreviewRetryN

No. of agents in "Preview retry" state

StatePreviewRetrySince

public static final BuiltInCounter StatePreviewRetrySince

"Preview retry" state start moment

StatePreviewRetryElapsed

public static final BuiltInCounter StatePreviewRetryElapsed

Elapsed time in "Preview retry" state

StateProcessingN

public static final BuiltInCounter StateProcessingN

No. of agents in "Processing" state

StateProcessingSince

public static final BuiltInCounter StateProcessingSince

"Processing" state start moment

StateProcessingElapsed

public static final BuiltInCounter StateProcessingElapsed

Elapsed time in "Processing" state

EffHandlingItrSince

public static final BuiltInCounter EffHandlingItrSince

"Handling Interaction" state start moment

EffHandlingItrElapsed

public static final BuiltInCounter EffHandlingItrElapsed

Elapsed time in "Handling Interaction" state

EffHandlingItrInst

public static final BuiltInCounter EffHandlingItrInst

No. of agents in "Handling Interaction" state

EffWrapupSince

public static final BuiltInCounter EffWrapupSince

"Wrap-up" state start moment

EffWrapupElapsed

public static final BuiltInCounter EffWrapupElapsed

Elapsed time in "Wrap-up" state

EffWrapupInst

public static final BuiltInCounter EffWrapupInst

No. of agents in "Wrap-up" state

EffRecordingN

public static final BuiltInCounter EffRecordingN

No. of agents in "Recording" state

EffRecordingSince

public static final BuiltInCounter EffRecordingSince

"Recording" state start moment

EffRecordingElapsed

public static final BuiltInCounter EffRecordingElapsed

Elapsed time in "Recording" state

EffRecordingInst

public static final BuiltInCounter EffRecordingInst

No. of agents in "Recording" state

EffScriptSessionN

public static final BuiltInCounter EffScriptSessionN

No. of agents in "Effective time with script session" state

EffScriptSessionSince

public static final BuiltInCounter EffScriptSessionSince

"Effective time with script session" state start moment

EffScriptSessionElapsed

public static final BuiltInCounter EffScriptSessionElapsed

Elapsed time in "Effective time with script session" state

EffScriptSessionIn

public static final BuiltInCounter EffScriptSessionIn

No. of agents transitions to "Effective time with script session" state

EffScriptSessionOut

public static final BuiltInCounter EffScriptSessionOut

No. Effective time with script session outs

EffScriptSessionTime

public static final BuiltInCounter EffScriptSessionTime

Total time in "Effective time with script session" state

EffScriptSessionMaxTime

public static final BuiltInCounter EffScriptSessionMaxTime

Maximum time in "Effective time with script session" state

EffScriptSessionInst

public static final BuiltInCounter EffScriptSessionInst

No. of agents in "Effective time with script session" state

ScriptSessInPrevN

public static final BuiltInCounter ScriptSessInPrevN

No. of agents in "Script Session in Preview" state

ScriptSessInPrevSince

public static final BuiltInCounter ScriptSessInPrevSince

"Script Session in Preview" state start moment

ScriptSessInPrevElapsed

public static final BuiltInCounter ScriptSessInPrevElapsed

Elapsed time in "Script Session in Preview" state

ScriptSessInPrevIn

public static final BuiltInCounter ScriptSessInPrevIn

No. of agents transitions to "Script Session in Preview" state

ScriptSessInPrevOut

public static final BuiltInCounter ScriptSessInPrevOut

No. Script Session in Preview outs

ScriptSessInPrevTime

public static final BuiltInCounter ScriptSessInPrevTime

Total time in "Script Session in Preview" state

ScriptSessInPrevMaxTime

public static final BuiltInCounter ScriptSessInPrevMaxTime

Maximum time in "Script Session in Preview" state

ScriptSessInPrevInst

public static final BuiltInCounter ScriptSessInPrevInst

No. of agents in "Script Session in Preview" state

ServiceLevel

public static final BuiltInCounter ServiceLevel

Service Level

InbHandleAboveUsl

public static final BuiltInCounter InbHandleAboveUsl

Inbound handled calls above upper service level

InbHandleBelowEqualUsl

public static final BuiltInCounter InbHandleBelowEqualUsl

Inbound handled calls below upper service level

ShortCalls

public static final BuiltInCounter ShortCalls

No. of short calls

InbAbandonedAboveEqualLsl

public static final BuiltInCounter InbAbandonedAboveEqualLsl

No. of inbound abandoned calls above lower service level

InbAbandonedBelowLsl

public static final BuiltInCounter InbAbandonedBelowLsl

No. of inbound abandoned calls below lower service level

Rona

public static final BuiltInCounter Rona

No. of RONA interactions

Overflow

public static final BuiltInCounter Overflow

No. of "Overflowed" interactions

NActivityOutcomes

public static final BuiltInCounter NActivityOutcomes

No. of Activity outcomes

DiscardedByFilter

public static final BuiltInCounter DiscardedByFilter

No. of "Discarded by filter" inbound interactions

DiscardedActSession

public static final BuiltInCounter DiscardedActSession

No. of "Discarded activity sessions"

ReEnqueued

public static final BuiltInCounter ReEnqueued

No. of "Re-enqueued" interactions

PreviewFailed

public static final BuiltInCounter PreviewFailed

No. of "Preview Failed" interactions

NAutoReply

public static final BuiltInCounter NAutoReply

No. of automatic email replies

InboundCanceled

public static final BuiltInCounter InboundCanceled

No. of Inbound non connected interactions that were "Canceled"

OutboundPreviewOnlyHandled

public static final BuiltInCounter OutboundPreviewOnlyHandled

No. of of "Preview only" outbound interactions

WfsessionHandled

public static final BuiltInCounter WfsessionHandled

No. of "Handled" workflow sessions

WfsessionOffered

public static final BuiltInCounter WfsessionOffered

No. of "Offered" workflow sessions

OutboundGenerated

public static final BuiltInCounter OutboundGenerated

No. of "Generated" outbound interactions

OutboundTelHandled

public static final BuiltInCounter OutboundTelHandled

No. of "Handled" outbound telephony interactions

OutboundHandled

public static final BuiltInCounter OutboundHandled

No. of "Handled" outbound interactions

OutboundDiscarded

public static final BuiltInCounter OutboundDiscarded

No. of "Discarded" outbound interactions

OutboundRejected

public static final BuiltInCounter OutboundRejected

No. of "Rejected" outbound interactions

OutboundAbandoned

public static final BuiltInCounter OutboundAbandoned

No. of "Abandoned" outbound interactions

InboundDetected

public static final BuiltInCounter InboundDetected

No. of "Detected" inbound interactions

InboundHandled

public static final BuiltInCounter InboundHandled

No. of "Handled" inbound interactions

InboundAbandoned

public static final BuiltInCounter InboundAbandoned

No. of "Abandoned" inbound interactions

InboundRejected

public static final BuiltInCounter InboundRejected

No. of "Rejected" inbound interactions

InboundLocalInb

public static final BuiltInCounter InboundLocalInb

No. of "Transferred From" inbound interactions

InboundLocalOutb

public static final BuiltInCounter InboundLocalOutb

No. of "Transferred From" outbound interactions

InboundNonCp

public static final BuiltInCounter InboundNonCp

No. of "Non-Campaign" inbound interactions

OutboundNonCp

public static final BuiltInCounter OutboundNonCp

No. of "Non-Campaign" outbound interactions

Machine

public static final BuiltInCounter Machine

No. of calls with "Machine answered" outcome

TrunklinesUnv

public static final BuiltInCounter TrunklinesUnv

No. of calls with "Trunk line overflows" outcome

InvalidNumber

public static final BuiltInCounter InvalidNumber

No. of calls with "Invalid number" outcome

Busy

public static final BuiltInCounter Busy

No. of calls with "Busy" outcome

NoAnswer

public static final BuiltInCounter NoAnswer

No. of calls with "Not answered" outcome

Modem

public static final BuiltInCounter Modem

No. of calls with "Modem answered" outcome

Fax

public static final BuiltInCounter Fax

No. of calls with "Fax answered" outcome

Nuisance

public static final BuiltInCounter Nuisance

No. of calls with "Nuisance" outcome

InboundTransferred

public static final BuiltInCounter InboundTransferred

No. of "Transferred To" inbound interactions

OutboundTransferred

public static final BuiltInCounter OutboundTransferred

No. of "Transferred To" outbound interactions

CallStatus1

public static final BuiltInCounter CallStatus1

No. of calls with "Custom Status 1" outcome

CallStatus2

public static final BuiltInCounter CallStatus2

No. of calls with "Custom Status 2" outcome

CallStatus3

public static final BuiltInCounter CallStatus3

No. of calls with "Custom Status 3" outcome

CallStatus4

public static final BuiltInCounter CallStatus4

No. of calls with "Custom Status 4" outcome

CallStatus5

public static final BuiltInCounter CallStatus5

No. of calls with "Custom Status 5" outcome

TerminatedTotal

public static final BuiltInCounter TerminatedTotal

No. of contacts in "Not Scheduled" state

ContactsDone

public static final BuiltInCounter ContactsDone

No. of contacts in "Done" state

NotTouchedTotal

public static final BuiltInCounter NotTouchedTotal

No. of contacts in "Not Touched" state

NonQualifiedTotal

public static final BuiltInCounter NonQualifiedTotal

No. of contacts in "Non Qualified" state

NonQualifiedTerminated

public static final BuiltInCounter NonQualifiedTerminated

No. of contacts in "Non Qualified-Not Scheduled" state

QualifiedTotal

public static final BuiltInCounter QualifiedTotal

No. of contacts in "Qualified" state

QualifiedTerminated

public static final BuiltInCounter QualifiedTerminated

No. of contacts in "Qualified-Not Scheduled" state

SuccessTotal

public static final BuiltInCounter SuccessTotal

No. of contacts in "Success" state

SuccessTerminated

public static final BuiltInCounter SuccessTerminated

No. of contacts in "Success-Not Scheduled" state

UnsuccessfulTotal

public static final BuiltInCounter UnsuccessfulTotal

No. of contacts in "Unsuccessful" state

UnsuccessfulTerminated

public static final BuiltInCounter UnsuccessfulTerminated

No. of contacts in "Unsuccessful-Not Scheduled" state

AbortedTotal

public static final BuiltInCounter AbortedTotal

No. of contacts in "Aborted" state

AbortedDialRule

public static final BuiltInCounter AbortedDialRule

No. of contacts in "Aborted by automatic reschedule rules" state

CanceledTotal

public static final BuiltInCounter CanceledTotal

No. of contacts in "Canceled" state

TotalTries

public static final BuiltInCounter TotalTries

No. of contact tries

TotalConnections

public static final BuiltInCounter TotalConnections

No. of contact tries in "Connected" state

QualPerHourWork

public static final BuiltInCounter QualPerHourWork

No. of "Qualified" outbound calls per hour of work

SucPerHourWork

public static final BuiltInCounter SucPerHourWork

No. of "Successful" interactions outbound per hour of work

ConversionRate

public static final BuiltInCounter ConversionRate

Conversion rate

QualifiedPerc

public static final BuiltInCounter QualifiedPerc

% of connected outbound calls that reached "Qualified" state

SuccessPerc

public static final BuiltInCounter SuccessPerc

% of connected outbound calls that reached "Success" state

AvgCallsUntilQual

public static final BuiltInCounter AvgCallsUntilQual

Average No. of calls per contact before a "Qualified" call

AvgCallsUntilSale

public static final BuiltInCounter AvgCallsUntilSale

Average No. of calls per contact before a "Successful" call

SuccessPerTries

public static final BuiltInCounter SuccessPerTries

% of "Successful" outbound interactions

WfpEnded

public static final BuiltInCounter WfpEnded

No. of Workflow Processes in "Workflow Processes Ended" state

WftInProgressInst

public static final BuiltInCounter WftInProgressInst

No. of Workflow Tasks in "Workflow Tasks in Progress" state

WftInProgressTimeAvg

public static final BuiltInCounter WftInProgressTimeAvg

Average time in "Workflow Tasks in Progress" state

WftEnded

public static final BuiltInCounter WftEnded

No. of Workflow Tasks in "Workflow Tasks Ended" state

InProgressTotal

public static final BuiltInCounter InProgressTotal

No. of contacts in "Scheduled" state

InMultipleBusSeg

public static final BuiltInCounter InMultipleBusSeg

No. of contacts assigned to multiple business segments at the same time

NCtStateTransToEnded

public static final BuiltInCounter NCtStateTransToEnded

No. of contact state transitions to terminated

NConnectedItrsInQueueInterval1

public static final BuiltInCounter NConnectedItrsInQueueInterval1

No. of connected interactions in interval 1

NConnectedItrsInQueueInterval2

public static final BuiltInCounter NConnectedItrsInQueueInterval2

No. of connected interactions in interval 2

NConnectedItrsInQueueInterval3

public static final BuiltInCounter NConnectedItrsInQueueInterval3

No. of connected interactions in interval 3

NConnectedItrsInQueueInterval4

public static final BuiltInCounter NConnectedItrsInQueueInterval4

No. of connected interactions in interval 4

NConnectedItrsInQueueInterval5

public static final BuiltInCounter NConnectedItrsInQueueInterval5

No. of connected interactions in interval 5

NConnectedItrsInQueueInterval6

public static final BuiltInCounter NConnectedItrsInQueueInterval6

No. of connected interactions in interval 6

NConnectedItrsInQueueInterval7

public static final BuiltInCounter NConnectedItrsInQueueInterval7

No. of connected interactions in interval 7

NNonConnectedItrsInQueueInterval1

public static final BuiltInCounter NNonConnectedItrsInQueueInterval1

No. of non connected interactions in interval 1

NNonConnectedItrsInQueueInterval2

public static final BuiltInCounter NNonConnectedItrsInQueueInterval2

No. of non connected interactions in interval 2

NNonConnectedItrsInQueueInterval3

public static final BuiltInCounter NNonConnectedItrsInQueueInterval3

No. of non connected interactions in interval 3

NNonConnectedItrsInQueueInterval4

public static final BuiltInCounter NNonConnectedItrsInQueueInterval4

No. of non connected interactions in interval 4

NNonConnectedItrsInQueueInterval5

public static final BuiltInCounter NNonConnectedItrsInQueueInterval5

No. of non connected interactions in interval 5

NNonConnectedItrsInQueueInterval6

public static final BuiltInCounter NNonConnectedItrsInQueueInterval6

No. of non connected interactions in interval 6

NNonConnectedItrsInQueueInterval7

public static final BuiltInCounter NNonConnectedItrsInQueueInterval7

No. of non connected interactions in interval 7

NWfpInQueueInterval1

public static final BuiltInCounter NWfpInQueueInterval1

No. of workflow processes in interval 1

NWfpInQueueInterval2

public static final BuiltInCounter NWfpInQueueInterval2

No. of workflow processes in interval 2

NWfpInQueueInterval3

public static final BuiltInCounter NWfpInQueueInterval3

No. of workflow processes in interval 3

NWfpInQueueInterval4

public static final BuiltInCounter NWfpInQueueInterval4

No. of workflow processes in interval 4

NWfpInQueueInterval5

public static final BuiltInCounter NWfpInQueueInterval5

No. of workflow processes in interval 5

NWfpInQueueInterval6

public static final BuiltInCounter NWfpInQueueInterval6

No. of workflow processes in interval 6

NWfpInQueueInterval7

public static final BuiltInCounter NWfpInQueueInterval7

No. of workflow processes in interval 7

Handled

public static final BuiltInCounter Handled

No. of "Handled" interactions

StateClearedSince

public static final BuiltInCounter StateClearedSince

Cleared state moment

StateClearedElapsed

public static final BuiltInCounter StateClearedElapsed

Elapsed time in "Cleared" state

InboundTotal

public static final BuiltInCounter InboundTotal

No. of "Offered" inbound interactions

CallsRatio

public static final BuiltInCounter CallsRatio

% of outbound calls that reached "Handled" state

NuisanceCallsRatio

public static final BuiltInCounter NuisanceCallsRatio

Nuisance ratio

WorkingInst

public static final BuiltInCounter WorkingInst

No. of agents in "Working" state

WorkingTime

public static final BuiltInCounter WorkingTime

Total time in "Working" state

WorkingAvgN

public static final BuiltInCounter WorkingAvgN

Average No. of agents in "Working" state

NotReadyInstantaneous

public static final BuiltInCounter NotReadyInstantaneous

No. of agents in "Not ready" state

NotReadyTime

public static final BuiltInCounter NotReadyTime

Effective time in "Not ready" state

NotReadyElapsed

public static final BuiltInCounter NotReadyElapsed

Elapsed time in "Not Ready" state

NotReadyAvgN

public static final BuiltInCounter NotReadyAvgN

Average No. of agents in "Not Ready" state

ReadyInSkpN

public static final BuiltInCounter ReadyInSkpN

No. of agents in "Ready" state in a skill profile

CascadeAgentIsLogged

public static final BuiltInCounter CascadeAgentIsLogged

Agent is logged

CascadeAgentIsNotLogged

public static final BuiltInCounter CascadeAgentIsNotLogged

Agent is not logged

CascadeAssignedAgentHasCampaignOpened

public static final BuiltInCounter CascadeAssignedAgentHasCampaignOpened

Agent has opened the campaign

CascadeAssignedAgentHasCampaignClosed

public static final BuiltInCounter CascadeAssignedAgentHasCampaignClosed

Agent has the campaign closed

CascadeCampaignIsOpened

public static final BuiltInCounter CascadeCampaignIsOpened

Campaign is opened

CascadeCampaignIsSuspended

public static final BuiltInCounter CascadeCampaignIsSuspended

Campaign is suspended

CascadeCampaignIsClosed

public static final BuiltInCounter CascadeCampaignIsClosed

Campaign is closed

AbandonWaitingTimeAvg

public static final BuiltInCounter AbandonWaitingTimeAvg

Average time in "Abandoned" state

NonCpHandled

public static final BuiltInCounter NonCpHandled

No. of "Non-Campaign" interactions

Transferred

public static final BuiltInCounter Transferred

No. of "Transferred To" interactions

WfpProcessingIn

public static final BuiltInCounter WfpProcessingIn

No. of Workflow Processes transitions to "Processes in Progress" state

WfpProcessingOut

public static final BuiltInCounter WfpProcessingOut

No. Processes in Progress outs

WfpProcessingTime

public static final BuiltInCounter WfpProcessingTime

Total time in "Processes in Progress" state

WfpProcessingMaxTime

public static final BuiltInCounter WfpProcessingMaxTime

Maximum time in "Processes in Progress" state

WfpProcessingInst

public static final BuiltInCounter WfpProcessingInst

No. of Workflow Processes in "Processes in Progress" state

WfpProcessingTimeAvg

public static final BuiltInCounter WfpProcessingTimeAvg

Average time in "Processes in Progress" state

WfpProcessingWithin15min

public static final BuiltInCounter WfpProcessingWithin15min

No. of Workflow Processes processed in less than 15 min

WfpProcessingWithin1h

public static final BuiltInCounter WfpProcessingWithin1h

No. of Workflow Processes processed between 15 min and 1 hour

WfpProcessingWithin1d

public static final BuiltInCounter WfpProcessingWithin1d

No. of Workflow Processes processed between 1 hour and 1 day

WfpProcessingWithin2d

public static final BuiltInCounter WfpProcessingWithin2d

No. of Workflow Processes processed between 1 day and 2 days

WfpProcessingWithin3d

public static final BuiltInCounter WfpProcessingWithin3d

No. of Workflow Processes processed between 2 days and 3 days

WfpProcessingWithin7d

public static final BuiltInCounter WfpProcessingWithin7d

No. of Workflow Processes processed between 3 days and 7 days

WfpProcessingGreater7d

public static final BuiltInCounter WfpProcessingGreater7d

No. of Workflow Processes processed in more than 7 days

WaitingIn

public static final BuiltInCounter WaitingIn

No. of interactions transitions to "Waiting" state

WaitingOut

public static final BuiltInCounter WaitingOut

No. Waiting outs

WaitingTime

public static final BuiltInCounter WaitingTime

Total time in "Waiting" state

WaitingMaxTime

public static final BuiltInCounter WaitingMaxTime

Maximum time in "Waiting" state

WaitingInst

public static final BuiltInCounter WaitingInst

No. of interactions in "Waiting" state

WaitingTimeAvg

public static final BuiltInCounter WaitingTimeAvg

Average time in "Waiting" state

WaitingWithin15s

public static final BuiltInCounter WaitingWithin15s

No. of connected media interactions that waited less than 15 sec

WaitingWithin30s

public static final BuiltInCounter WaitingWithin30s

No. of connected media interactions that waited between 15 sec and 30 sec

WaitingWithin1min

public static final BuiltInCounter WaitingWithin1min

No. of connected media interactions that waited between 30 sec and 1 min

WaitingWithin2min

public static final BuiltInCounter WaitingWithin2min

No. of connected media interactions that waited between 1 min and 2 min

WaitingWithin5min

public static final BuiltInCounter WaitingWithin5min

No. of connected media interactions that waited between 2 min and 5 min

WaitingWithin10min

public static final BuiltInCounter WaitingWithin10min

No. of connected media interactions that waited between 5 min and 10 min

WaitingGreater10min

public static final BuiltInCounter WaitingGreater10min

No. of connected media interactions that waited more than 10 min

WaitingWithin15min

public static final BuiltInCounter WaitingWithin15min

No. of non connected media interactions that waited less than 15min

WaitingWithin1h

public static final BuiltInCounter WaitingWithin1h

No. of non connected media interactions that waited between 15 min and 1 hour

WaitingWithin1d

public static final BuiltInCounter WaitingWithin1d

No. of non connected media interactions that waited between 1 hour and 1 day

WaitingWithin2d

public static final BuiltInCounter WaitingWithin2d

No. of non connected media interactions that waited between 1 day and 2 days

WaitingWithin3d

public static final BuiltInCounter WaitingWithin3d

No. of non connected media interactions that waited between 2 days and 3 days

WaitingWithin7d

public static final BuiltInCounter WaitingWithin7d

No. of non connected media interactions that waited between 3 days and 7 days

WaitingGreater7d

public static final BuiltInCounter WaitingGreater7d

No. of non connected media interactions that waited more than 7 days

TotalTalkIn

public static final BuiltInCounter TotalTalkIn

No. of interactions transitions to "Talk" state

TotalTalkOut

public static final BuiltInCounter TotalTalkOut

No. Talk outs

TotalTalkTime

public static final BuiltInCounter TotalTalkTime

Total time in "Talk" state

TotalTalkMaxTime

public static final BuiltInCounter TotalTalkMaxTime

Maximum time in "Talk" state

TotalTalkInst

public static final BuiltInCounter TotalTalkInst

No. of interactions in "Talk" state

TotalTalkTimeAvg

public static final BuiltInCounter TotalTalkTimeAvg

Average time in "Talk" state

TotalTalkWithin30s

public static final BuiltInCounter TotalTalkWithin30s

No. of interactions with "Talk time" less than 30 sec

TotalTalkWithin1min

public static final BuiltInCounter TotalTalkWithin1min

No. of interactions with "Talk time" between 30 sec and 1 min

TotalTalkWithin2min

public static final BuiltInCounter TotalTalkWithin2min

No. of interactions with "Talk time" between 1 min and 2 min

TotalTalkWithin5min

public static final BuiltInCounter TotalTalkWithin5min

No. of interactions with "Talk time" between 2 min and 5 min

TotalTalkWithin10min

public static final BuiltInCounter TotalTalkWithin10min

No. of interactions with "Talk time" between 5 min and 10 min

TotalTalkWithin15min

public static final BuiltInCounter TotalTalkWithin15min

No. of interactions with "Talk time" between 10 min and 15 min

TotalTalkGreater15min

public static final BuiltInCounter TotalTalkGreater15min

No. of interactions with "Talk time" greater than 15 min

InbTalkIn

public static final BuiltInCounter InbTalkIn

No. of interactions transitions to "Inbound Talk" state

InbTalkOut

public static final BuiltInCounter InbTalkOut

No. Inbound Talk outs

InbTalkTime

public static final BuiltInCounter InbTalkTime

Total time in "Inbound Talk" state

InbTalkMaxTime

public static final BuiltInCounter InbTalkMaxTime

Maximum time in "Inbound Talk" state

InbTalkInst

public static final BuiltInCounter InbTalkInst

No. of interactions in "Inbound Talk" state

InbTalkTimeAvg

public static final BuiltInCounter InbTalkTimeAvg

Average time in "Inbound Talk" state

InbTalkWithin30s

public static final BuiltInCounter InbTalkWithin30s

No. of interactions with "Talk time" less than 30 sec

InbTalkWithin1min

public static final BuiltInCounter InbTalkWithin1min

No. of interactions with "Talk time" between 30 sec and 1 min

InbTalkWithin2min

public static final BuiltInCounter InbTalkWithin2min

No. of interactions with "Talk time" between 1 min and 2 min

InbTalkWithin5min

public static final BuiltInCounter InbTalkWithin5min

No. of interactions with "Talk time" between 2 min and 5 min

InbTalkWithin10min

public static final BuiltInCounter InbTalkWithin10min

No. of interactions with "Talk time" between 5 min and 10 min

InbTalkWithin15min

public static final BuiltInCounter InbTalkWithin15min

No. of interactions with "Talk time" between 10 min and 15 min

InbTalkGreater15min

public static final BuiltInCounter InbTalkGreater15min

No. of interactions with "Talk time" greater than 15 min

OutbTalkIn

public static final BuiltInCounter OutbTalkIn

No. of interactions transitions to "Outbound Talk" state

OutbTalkOut

public static final BuiltInCounter OutbTalkOut

No. Outbound Talk outs

OutbTalkTime

public static final BuiltInCounter OutbTalkTime

Total time in "Outbound Talk" state

OutbTalkMaxTime

public static final BuiltInCounter OutbTalkMaxTime

Maximum time in "Outbound Talk" state

OutbTalkInst

public static final BuiltInCounter OutbTalkInst

No. of interactions in "Outbound Talk" state

OutbTalkTimeAvg

public static final BuiltInCounter OutbTalkTimeAvg

Average time in "Outbound Talk" state

OutbTalkWithin30s

public static final BuiltInCounter OutbTalkWithin30s

No. of interactions with "Talk time" less than 30 sec

OutbTalkWithin1min

public static final BuiltInCounter OutbTalkWithin1min

No. of interactions with "Talk time" between 30 sec and 1 min

OutbTalkWithin2min

public static final BuiltInCounter OutbTalkWithin2min

No. of interactions with "Talk time" between 1 min and 2 min

OutbTalkWithin5min

public static final BuiltInCounter OutbTalkWithin5min

No. of interactions with "Talk time" between 2 min and 5 min

OutbTalkWithin10min

public static final BuiltInCounter OutbTalkWithin10min

No. of interactions with "Talk time" between 5 min and 10 min

OutbTalkWithin15min

public static final BuiltInCounter OutbTalkWithin15min

No. of interactions with "Talk time" between 10 min and 15 min

OutbTalkGreater15min

public static final BuiltInCounter OutbTalkGreater15min

No. of interactions with "Talk time" greater than 15 min

AbandonWaitingN

public static final BuiltInCounter AbandonWaitingN

No. of interactions in "Abandoned" state

AbandonWaitingTime

public static final BuiltInCounter AbandonWaitingTime

Total time in "Waiting" state before abandonment

AbandonWaitingMaxTime

public static final BuiltInCounter AbandonWaitingMaxTime

Maximum time in "Waiting" state before abandonment

AbandonWaitingWithin15s

public static final BuiltInCounter AbandonWaitingWithin15s

No. of interactions with "Abandoned time" less than 15 sec

AbandonWaitingWithin30s

public static final BuiltInCounter AbandonWaitingWithin30s

No. of interactions with "Abandoned time" between 15 sec and 30 sec

AbandonWaitingWithin1min

public static final BuiltInCounter AbandonWaitingWithin1min

No. of interactions with "Abandoned time" between 30 sec and 1 min

AbandonWaitingWithin2min

public static final BuiltInCounter AbandonWaitingWithin2min

No. of interactions with "Abandoned time" between 1 min and 2 min

AbandonWaitingWithin5min

public static final BuiltInCounter AbandonWaitingWithin5min

No. of interactions with "Abandoned time" between 2 min and 5 min

AbandonWaitingWithin10min

public static final BuiltInCounter AbandonWaitingWithin10min

No. of interactions with "Abandoned time" between 5 min and 10 min

AbandonWaitingGreater10min

public static final BuiltInCounter AbandonWaitingGreater10min

No. of interactions with "Abandoned time" greater than 10 min

HandlingIn

public static final BuiltInCounter HandlingIn

No. of interactions transitions to "Handling" state

HandlingOut

public static final BuiltInCounter HandlingOut

No. Handling outs

HandlingTime

public static final BuiltInCounter HandlingTime

Total time in "Handling" state

HandlingMaxTime

public static final BuiltInCounter HandlingMaxTime

Maximum time in "Handling" state

HandlingInst

public static final BuiltInCounter HandlingInst

No. of interactions in "Handling" state

HandlingTimeAvg

public static final BuiltInCounter HandlingTimeAvg

Average time in "Handling" state

HandlingWithin30s

public static final BuiltInCounter HandlingWithin30s

No. of interactions with "Handling time" less than 30 sec

HandlingWithin1min

public static final BuiltInCounter HandlingWithin1min

No. of interactions with "Handling time" between 30 sec and 1 min

HandlingWithin2min

public static final BuiltInCounter HandlingWithin2min

No. of interactions with "Handling time" between 1 min and 2 min

HandlingWithin5min

public static final BuiltInCounter HandlingWithin5min

No. of interactions with "Handling time" between 2 min and 5 min

HandlingWithin10min

public static final BuiltInCounter HandlingWithin10min

No. of interactions with "Handling time" between 5 min and 10 min

HandlingWithin15min

public static final BuiltInCounter HandlingWithin15min

No. of interactions with "Handling time" between 10 min and 15 min

HandlingGreater15min

public static final BuiltInCounter HandlingGreater15min

No. of interactions with "Handling time" greater than 15 min

ProcessingIn

public static final BuiltInCounter ProcessingIn

No. of interactions transitions to "Processing" state

ProcessingOut

public static final BuiltInCounter ProcessingOut

No. Processing outs

ProcessingTime

public static final BuiltInCounter ProcessingTime

Total time in "Processing" state

ProcessingMaxTime

public static final BuiltInCounter ProcessingMaxTime

Maximum time in "Processing" state

ProcessingInst

public static final BuiltInCounter ProcessingInst

No. of interactions in "Processing" state

ProcessingTimeAvg

public static final BuiltInCounter ProcessingTimeAvg

Average time in "Processing" state

ProcessingWithin1min

public static final BuiltInCounter ProcessingWithin1min

No. of interactions with "Processing time" less than 1 min

ProcessingWithin5min

public static final BuiltInCounter ProcessingWithin5min

No. of interactions with "Processing time" between 1 min and 5 min

ProcessingWithin10min

public static final BuiltInCounter ProcessingWithin10min

No. of interactions with "Processing time" between 5 min and 10 min

ProcessingWithin15min

public static final BuiltInCounter ProcessingWithin15min

No. of interactions with "Processing time" between 10 min and 15 min

ProcessingWithin30min

public static final BuiltInCounter ProcessingWithin30min

No. of interactions with "Processing time" between 15 min and 30 min

ProcessingWithin1h

public static final BuiltInCounter ProcessingWithin1h

No. of interactions with "Processing time" between 30 min and 1 hour

ProcessingGreater1h

public static final BuiltInCounter ProcessingGreater1h

No. of interactions with "Processing time" greater than 1 hour

AutoRescheduled

public static final BuiltInCounter AutoRescheduled

No. of contact tries with "Automatically Rescheduled" outcome

ManualRescheduled

public static final BuiltInCounter ManualRescheduled

No. of contact tries with "Manually Rescheduled" outcome

NonQualified

public static final BuiltInCounter NonQualified

No. of contact tries with "Non qualified" outcome

Qualified

public static final BuiltInCounter Qualified

No. of contact tries with "Qualified" outcome

Aborted

public static final BuiltInCounter Aborted

No. of contact tries with "Aborted" outcome

BusinessSuccess

public static final BuiltInCounter BusinessSuccess

No. of contact tries with "Success" outcome

Unsuccessful

public static final BuiltInCounter Unsuccessful

No. of contact tries with "Unsuccessful" outcome

OutboundCanceled

public static final BuiltInCounter OutboundCanceled

No. of Outbound contacts that were "Canceled"

Anticipated

public static final BuiltInCounter Anticipated

No. of anticipated contact tries

WfpActivated

public static final BuiltInCounter WfpActivated

No. of Workflow Processes "Start" operations

WfpNItrs

public static final BuiltInCounter WfpNItrs

No. of "Offered" Workflow Processes

NtriesUntilQualN

public static final BuiltInCounter NtriesUntilQualN

No. of tries before a "Qualified" call

NtriesUntilQualMax

public static final BuiltInCounter NtriesUntilQualMax

Maximum No. of tries before a "Qualified" call

NtriesUntilQualMin

public static final BuiltInCounter NtriesUntilQualMin

Minimum No. of tries before a "Qualified" call

NtriesUntilSucN

public static final BuiltInCounter NtriesUntilSucN

No. of tries before a "Success" call

NtriesUntilSucMax

public static final BuiltInCounter NtriesUntilSucMax

Maximum No. of tries before a "Success" call

NtriesUntilSucMin

public static final BuiltInCounter NtriesUntilSucMin

Minimum No. of tries before a "Success" call

Maxctendedkpi1State

public static final BuiltInCounter Maxctendedkpi1State

maxctendedkpi1

Maxctendedkpi2State

public static final BuiltInCounter Maxctendedkpi2State

maxctendedkpi2

Maxctendedkpi3State

public static final BuiltInCounter Maxctendedkpi3State

maxctendedkpi3

Maxctendedkpi4State

public static final BuiltInCounter Maxctendedkpi4State

maxctendedkpi4

Maxctendedkpi5State

public static final BuiltInCounter Maxctendedkpi5State

maxctendedkpi5

Maxctendedkpi6State

public static final BuiltInCounter Maxctendedkpi6State

maxctendedkpi6

Maxctendedkpi7State

public static final BuiltInCounter Maxctendedkpi7State

maxctendedkpi7

Maxctendedkpi8State

public static final BuiltInCounter Maxctendedkpi8State

maxctendedkpi8

Maxctendedkpi9State

public static final BuiltInCounter Maxctendedkpi9State

maxctendedkpi9

Maxctendedkpi10State

public static final BuiltInCounter Maxctendedkpi10State

maxctendedkpi10

Maxctendedkpi11State

public static final BuiltInCounter Maxctendedkpi11State

maxctendedkpi11

TotalIdleIn

public static final BuiltInCounter TotalIdleIn

No. of agents transitions to "Cumulative idle" state

TotalIdleOut

public static final BuiltInCounter TotalIdleOut

No. Cumulative idle outs

TotalIdleTime

public static final BuiltInCounter TotalIdleTime

Total time in "Cumulative idle" state

TotalIdleMaxTime

public static final BuiltInCounter TotalIdleMaxTime

Maximum time in "Cumulative idle" state

TotalIdleTimeAvg

public static final BuiltInCounter TotalIdleTimeAvg

Average Cumulative idle time

TotalIdleInst

public static final BuiltInCounter TotalIdleInst

No. of agents in "Cumulative idle" state

CpEffIdleIn

public static final BuiltInCounter CpEffIdleIn

No. of agents transitions to "Campaign effective idle" state

CpEffIdleOut

public static final BuiltInCounter CpEffIdleOut

No. Campaign effective idle outs

CpEffIdleTime

public static final BuiltInCounter CpEffIdleTime

Total time in "Campaign effective idle" state

CpEffIdleMaxTime

public static final BuiltInCounter CpEffIdleMaxTime

Maximum time in "Campaign effective idle" state

CpEffIdleTimeAvg

public static final BuiltInCounter CpEffIdleTimeAvg

Average Campaign effective idle time

CpEffIdleInst

public static final BuiltInCounter CpEffIdleInst

No. of agents in "Campaign effective idle" state

ReadyWithDtInst

public static final BuiltInCounter ReadyWithDtInst

No. of agents in "Ready with data transaction" state

IdleButBusyInst

public static final BuiltInCounter IdleButBusyInst

No. of agents in "Idle but working in other campaigns" state

IdleAndAvailableInst

public static final BuiltInCounter IdleAndAvailableInst

No. of agents in "Idle and available" state

TimeSplitId

public static final BuiltInCounter TimeSplitId

Time split Id

TimeSplitMoment

public static final BuiltInCounter TimeSplitMoment

Moment

ActivityId

public static final BuiltInCounter ActivityId

Activity ID

ActivityHistoryId

public static final BuiltInCounter ActivityHistoryId

Activity History ID

ContactListId

public static final BuiltInCounter ContactListId

Contact List ID

ContactListName

public static final BuiltInCounter ContactListName

Contact List

ActivityOutcomeId

public static final BuiltInCounter ActivityOutcomeId

Activity Outcome ID

AgentInCampaignLogId

public static final BuiltInCounter AgentInCampaignLogId

Agent In Campaign Log ID

AgentId

public static final BuiltInCounter AgentId

Agent ID

AgentName

public static final BuiltInCounter AgentName

Agent

BusinessSegmentId

public static final BuiltInCounter BusinessSegmentId

Business Segment ID

BusinessSegmentName

public static final BuiltInCounter BusinessSegmentName

Business Segment

CampaignId

public static final BuiltInCounter CampaignId

Campaign ID

CampaignName

public static final BuiltInCounter CampaignName

Campaign

CampaignLogId

public static final BuiltInCounter CampaignLogId

Campaign Log ID

ContactProfileId

public static final BuiltInCounter ContactProfileId

Contact Profile ID

InstanceName

public static final BuiltInCounter InstanceName

Instance

InteractionGlobalId

public static final BuiltInCounter InteractionGlobalId

Interaction Global ID

RecordingId

public static final BuiltInCounter RecordingId

Recording ID

InteractionSegmentId

public static final BuiltInCounter InteractionSegmentId

Interaction Segment ID

SkillProfileId

public static final BuiltInCounter SkillProfileId

Skill Profile ID

SkillProfileName

public static final BuiltInCounter SkillProfileName

Skill Profile

InteractionThreadId

public static final BuiltInCounter InteractionThreadId

Interaction Thread ID

MediaId

public static final BuiltInCounter MediaId

Media ID

MediaName

public static final BuiltInCounter MediaName

Media

ScriptSessionId

public static final BuiltInCounter ScriptSessionId

Script Session ID

ServiceId

public static final BuiltInCounter ServiceId

Service ID

ServiceName

public static final BuiltInCounter ServiceName

Service

SiteId

public static final BuiltInCounter SiteId

Site ID

SiteName

public static final BuiltInCounter SiteName

Site

TeamId

public static final BuiltInCounter TeamId

Team ID

TeamName

public static final BuiltInCounter TeamName

Team

UserLogId

public static final BuiltInCounter UserLogId

User Log ID

WorkflowDefinitionId

public static final BuiltInCounter WorkflowDefinitionId

Workflow Definition ID

WorkflowDefinitionName

public static final BuiltInCounter WorkflowDefinitionName

Workflow Definition

WorkflowProcessId

public static final BuiltInCounter WorkflowProcessId

Workflow Process ID

WorkflowProcessName

public static final BuiltInCounter WorkflowProcessName

Workflow Process

WorkflowTaskDefinitionId

public static final BuiltInCounter WorkflowTaskDefinitionId

Workflow Task Definition ID

WorkflowTaskDefinitionName

public static final BuiltInCounter WorkflowTaskDefinitionName

Workflow Task Definition

ActivityAgentId

public static final BuiltInCounter ActivityAgentId

Activity Agent Id

ActivityTimeZoneId

public static final BuiltInCounter ActivityTimeZoneId

Activity Time Zone Id

ActivitySkillProfileId

public static final BuiltInCounter ActivitySkillProfileId

Activity Skill Profile Id

ActivityHandlingAgentId

public static final BuiltInCounter ActivityHandlingAgentId

Activity Handling Agent Id

ActivityReschedulePhone

public static final BuiltInCounter ActivityReschedulePhone

Activity Reschedule Phone

ActivityMoment

public static final BuiltInCounter ActivityMoment

Activity Moment

ActivityPriority

public static final BuiltInCounter ActivityPriority

Activity Priority

ActivityAbsolutePriority

public static final BuiltInCounter ActivityAbsolutePriority

Activity Absolute Priority

ActivityForcePowerDial

public static final BuiltInCounter ActivityForcePowerDial

Activity Force Power Dial

ActivityUsesDoNotCallList

public static final BuiltInCounter ActivityUsesDoNotCallList

Activity Uses Do Not Call List

ActivityBusinessStatus

public static final BuiltInCounter ActivityBusinessStatus

Activity Business Status

ActivityInteractionStatus

public static final BuiltInCounter ActivityInteractionStatus

Activity Interaction Status

ActivityInteractionDetailedStatus

public static final BuiltInCounter ActivityInteractionDetailedStatus

Activity Interaction Detailed Status

ActivityNTriesAuto

public static final BuiltInCounter ActivityNTriesAuto

Activity Number Tries Auto

ActivityNTriesManual

public static final BuiltInCounter ActivityNTriesManual

Activity Number Tries Manual

ActivityAdditionalPhone1

public static final BuiltInCounter ActivityAdditionalPhone1

Activity Additional Phone # 01

ActivityAdditionalPhone2

public static final BuiltInCounter ActivityAdditionalPhone2

Activity Additional Phone # 02

ActivityAdditionalPhone3

public static final BuiltInCounter ActivityAdditionalPhone3

Activity Additional Phone # 03

ActivityAdditionalPhone4

public static final BuiltInCounter ActivityAdditionalPhone4

Activity Additional Phone # 04

ActivityAdditionalPhone5

public static final BuiltInCounter ActivityAdditionalPhone5

Activity Additional Phone # 05

ActivityAdditionalPhone6

public static final BuiltInCounter ActivityAdditionalPhone6

Activity Additional Phone # 06

ActivityAdditionalPhone7

public static final BuiltInCounter ActivityAdditionalPhone7

Activity Additional Phone # 07

ActivityAdditionalPhone8

public static final BuiltInCounter ActivityAdditionalPhone8

Activity Additional Phone # 08

ActivityAdditionalPhone9

public static final BuiltInCounter ActivityAdditionalPhone9

Activity Additional Phone # 09

ActivityAdditionalPhone10

public static final BuiltInCounter ActivityAdditionalPhone10

Activity Additional Phone # 10

ActivityAdditionalPhone11

public static final BuiltInCounter ActivityAdditionalPhone11

Activity Additional Phone # 11

ActivityAdditionalPhone12

public static final BuiltInCounter ActivityAdditionalPhone12

Activity Additional Phone # 12

ActivityAdditionalPhone13

public static final BuiltInCounter ActivityAdditionalPhone13

Activity Additional Phone # 13

ActivityAdditionalPhone14

public static final BuiltInCounter ActivityAdditionalPhone14

Activity Additional Phone # 14

ActivityAdditionalPhone15

public static final BuiltInCounter ActivityAdditionalPhone15

Activity Additional Phone # 15

ActivityBusinessPhone

public static final BuiltInCounter ActivityBusinessPhone

Activity Business Phone

ActivityHomePhone

public static final BuiltInCounter ActivityHomePhone

Activity Home Phone

ActivityMobilePhone

public static final BuiltInCounter ActivityMobilePhone

Activity Mobile Phone

ActivityOtherPhone

public static final BuiltInCounter ActivityOtherPhone

Activity Other Phone

ActivityAdditionalPhoneStatus1

public static final BuiltInCounter ActivityAdditionalPhoneStatus1

Activity Additional Phone Status # 01

ActivityAdditionalPhoneStatus2

public static final BuiltInCounter ActivityAdditionalPhoneStatus2

Activity Additional Phone Status # 02

ActivityAdditionalPhoneStatus3

public static final BuiltInCounter ActivityAdditionalPhoneStatus3

Activity Additional Phone Status # 03

ActivityAdditionalPhoneStatus4

public static final BuiltInCounter ActivityAdditionalPhoneStatus4

Activity Additional Phone Status # 04

ActivityAdditionalPhoneStatus5

public static final BuiltInCounter ActivityAdditionalPhoneStatus5

Activity Additional Phone Status # 05

ActivityAdditionalPhoneStatus6

public static final BuiltInCounter ActivityAdditionalPhoneStatus6

Activity Additional Phone Status # 06

ActivityAdditionalPhoneStatus7

public static final BuiltInCounter ActivityAdditionalPhoneStatus7

Activity Additional Phone Status # 07

ActivityAdditionalPhoneStatus8

public static final BuiltInCounter ActivityAdditionalPhoneStatus8

Activity Additional Phone Status # 08

ActivityAdditionalPhoneStatus9

public static final BuiltInCounter ActivityAdditionalPhoneStatus9

Activity Additional Phone Status # 09

ActivityAdditionalPhoneStatus10

public static final BuiltInCounter ActivityAdditionalPhoneStatus10

Activity Additional Phone Status # 10

ActivityAdditionalPhoneStatus11

public static final BuiltInCounter ActivityAdditionalPhoneStatus11

Activity Additional Phone Status # 11

ActivityAdditionalPhoneStatus12

public static final BuiltInCounter ActivityAdditionalPhoneStatus12

Activity Additional Phone Status # 12

ActivityAdditionalPhoneStatus13

public static final BuiltInCounter ActivityAdditionalPhoneStatus13

Activity Additional Phone Status # 13

ActivityAdditionalPhoneStatus14

public static final BuiltInCounter ActivityAdditionalPhoneStatus14

Activity Additional Phone Status # 14

ActivityAdditionalPhoneStatus15

public static final BuiltInCounter ActivityAdditionalPhoneStatus15

Activity Additional Phone Status # 15

ActivityBusinessPhoneStatus

public static final BuiltInCounter ActivityBusinessPhoneStatus

Activity Business Phone Status

ActivityHomePhoneStatus

public static final BuiltInCounter ActivityHomePhoneStatus

Activity Home Phone Status

ActivityMobilePhoneStatus

public static final BuiltInCounter ActivityMobilePhoneStatus

Activity Mobile Phone Status

ActivityOtherPhoneStatus

public static final BuiltInCounter ActivityOtherPhoneStatus

Activity Other Phone Status

ActivityReschedulePhoneStatus

public static final BuiltInCounter ActivityReschedulePhoneStatus

Activity Reschedule Phone Status

ActivityAdditionalPhoneNTriesAuto1

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto1

Activity Additional Phone Number Tries Auto # 01

ActivityAdditionalPhoneNTriesAuto2

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto2

Activity Additional Phone Number Tries Auto # 02

ActivityAdditionalPhoneNTriesAuto3

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto3

Activity Additional Phone Number Tries Auto # 03

ActivityAdditionalPhoneNTriesAuto4

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto4

Activity Additional Phone Number Tries Auto # 04

ActivityAdditionalPhoneNTriesAuto5

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto5

Activity Additional Phone Number Tries Auto # 05

ActivityAdditionalPhoneNTriesAuto6

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto6

Activity Additional Phone Number Tries Auto # 06

ActivityAdditionalPhoneNTriesAuto7

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto7

Activity Additional Phone Number Tries Auto # 07

ActivityAdditionalPhoneNTriesAuto8

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto8

Activity Additional Phone Number Tries Auto # 08

ActivityAdditionalPhoneNTriesAuto9

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto9

Activity Additional Phone Number Tries Auto # 09

ActivityAdditionalPhoneNTriesAuto10

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto10

Activity Additional Phone Number Tries Auto # 10

ActivityAdditionalPhoneNTriesAuto11

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto11

Activity Additional Phone Number Tries Auto # 11

ActivityAdditionalPhoneNTriesAuto12

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto12

Activity Additional Phone Number Tries Auto # 12

ActivityAdditionalPhoneNTriesAuto13

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto13

Activity Additional Phone Number Tries Auto # 13

ActivityAdditionalPhoneNTriesAuto14

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto14

Activity Additional Phone Number Tries Auto # 14

ActivityAdditionalPhoneNTriesAuto15

public static final BuiltInCounter ActivityAdditionalPhoneNTriesAuto15

Activity Additional Phone Number Tries Auto # 15

ActivityBusinessPhoneNTriesAuto

public static final BuiltInCounter ActivityBusinessPhoneNTriesAuto

Activity Business Phone Number Tries Auto

ActivityBusyOutcomeNTriesAuto

public static final BuiltInCounter ActivityBusyOutcomeNTriesAuto

Activity Busy Outcome Number Tries Auto

ActivityDiscardedOutcomeNTriesAuto

public static final BuiltInCounter ActivityDiscardedOutcomeNTriesAuto

Activity Discarded Outcome Number Tries Auto

ActivityFaxOutcomeNTriesAuto

public static final BuiltInCounter ActivityFaxOutcomeNTriesAuto

Activity Fax Outcome Number Tries Auto

ActivityHomePhoneNTriesAuto

public static final BuiltInCounter ActivityHomePhoneNTriesAuto

Activity Home Phone Number Tries Auto

ActivityInvalidOutcomeNTriesAuto

public static final BuiltInCounter ActivityInvalidOutcomeNTriesAuto

Activity Invalid Outcome Number Tries Auto

ActivityLineOverflowOutcomeNTriesAuto

public static final BuiltInCounter ActivityLineOverflowOutcomeNTriesAuto

Activity Line Overflow Outcome Number Tries Auto

ActivityMachineOutcomeNTriesAuto

public static final BuiltInCounter ActivityMachineOutcomeNTriesAuto

Activity Machine Outcome Number Tries Auto

ActivityMobilePhoneNTriesAuto

public static final BuiltInCounter ActivityMobilePhoneNTriesAuto

Activity Mobile Phone Number Tries Auto

ActivityModemOutcomeNTriesAuto

public static final BuiltInCounter ActivityModemOutcomeNTriesAuto

Activity Modem Outcome Number Tries Auto

ActivityNoAnswerOutcomeNTriesAuto

public static final BuiltInCounter ActivityNoAnswerOutcomeNTriesAuto

Activity No Answer Outcome Number Tries Auto

ActivityAccumulatedNTriesAuto

public static final BuiltInCounter ActivityAccumulatedNTriesAuto

Activity Accumulated Number Tries Auto

ActivityNuisanceOutcomeNTriesAuto

public static final BuiltInCounter ActivityNuisanceOutcomeNTriesAuto

Activity Nuisance Outcome Number Tries Auto

ActivityOtherPhoneNTriesAuto

public static final BuiltInCounter ActivityOtherPhoneNTriesAuto

Activity Other Phone Number Tries Auto

ActivityRejectedOutcomeNTriesAuto

public static final BuiltInCounter ActivityRejectedOutcomeNTriesAuto

Activity Rejected Outcome Number Tries Auto

ActivityReschedulePhoneNTriesAuto

public static final BuiltInCounter ActivityReschedulePhoneNTriesAuto

Activity Reschedule Phone Number Tries Auto

ActivityAdditionalPhoneNTriesBusyOutcome1

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome1

Activity Additional Phone Number Tries Busy Outcome # 01

ActivityAdditionalPhoneNTriesBusyOutcome2

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome2

Activity Additional Phone Number Tries Busy Outcome # 02

ActivityAdditionalPhoneNTriesBusyOutcome3

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome3

Activity Additional Phone Number Tries Busy Outcome # 03

ActivityAdditionalPhoneNTriesBusyOutcome4

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome4

Activity Additional Phone Number Tries Busy Outcome # 04

ActivityAdditionalPhoneNTriesBusyOutcome5

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome5

Activity Additional Phone Number Tries Busy Outcome # 05

ActivityAdditionalPhoneNTriesBusyOutcome6

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome6

Activity Additional Phone Number Tries Busy Outcome # 06

ActivityAdditionalPhoneNTriesBusyOutcome7

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome7

Activity Additional Phone Number Tries Busy Outcome # 07

ActivityAdditionalPhoneNTriesBusyOutcome8

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome8

Activity Additional Phone Number Tries Busy Outcome # 08

ActivityAdditionalPhoneNTriesBusyOutcome9

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome9

Activity Additional Phone Number Tries Busy Outcome # 09

ActivityAdditionalPhoneNTriesBusyOutcome10

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome10

Activity Additional Phone Number Tries Busy Outcome # 10

ActivityAdditionalPhoneNTriesBusyOutcome11

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome11

Activity Additional Phone Number Tries Busy Outcome # 11

ActivityAdditionalPhoneNTriesBusyOutcome12

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome12

Activity Additional Phone Number Tries Busy Outcome # 12

ActivityAdditionalPhoneNTriesBusyOutcome13

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome13

Activity Additional Phone Number Tries Busy Outcome # 13

ActivityAdditionalPhoneNTriesBusyOutcome14

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome14

Activity Additional Phone Number Tries Busy Outcome # 14

ActivityAdditionalPhoneNTriesBusyOutcome15

public static final BuiltInCounter ActivityAdditionalPhoneNTriesBusyOutcome15

Activity Additional Phone Number Tries Busy Outcome # 15

ActivityNTriesBusyOutcome

public static final BuiltInCounter ActivityNTriesBusyOutcome

Activity Number Tries Busy Outcome

ActivityNTriesBusyOutcomeNotCounted

public static final BuiltInCounter ActivityNTriesBusyOutcomeNotCounted

Activity Number Tries Busy Outcome Not Counted

ActivityHomePhoneNTriesBusyOutcome

public static final BuiltInCounter ActivityHomePhoneNTriesBusyOutcome

Activity Home Phone Number Tries Busy Outcome

ActivityBusinessPhoneNTriesBusyOutcome

public static final BuiltInCounter ActivityBusinessPhoneNTriesBusyOutcome

Activity Business Phone Number Tries Busy Outcome

ActivityMobilePhoneNTriesBusyOutcome

public static final BuiltInCounter ActivityMobilePhoneNTriesBusyOutcome

Activity Mobile Phone Number Tries Busy Outcome

ActivityOtherPhoneNTriesBusyOutcome

public static final BuiltInCounter ActivityOtherPhoneNTriesBusyOutcome

Activity Other Phone Number Tries Busy Outcome

ActivityReschedulePhoneNTriesBusyOutcome

public static final BuiltInCounter ActivityReschedulePhoneNTriesBusyOutcome

Activity Reschedule Phone Number Tries Busy Outcome

ActivityAdditionalPhoneNTriesDiscardedOutcome1

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome1

Activity Additional Phone Number Tries Discarded Outcome # 01

ActivityAdditionalPhoneNTriesDiscardedOutcome2

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome2

Activity Additional Phone Number Tries Discarded Outcome # 02

ActivityAdditionalPhoneNTriesDiscardedOutcome3

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome3

Activity Additional Phone Number Tries Discarded Outcome # 03

ActivityAdditionalPhoneNTriesDiscardedOutcome4

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome4

Activity Additional Phone Number Tries Discarded Outcome # 04

ActivityAdditionalPhoneNTriesDiscardedOutcome5

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome5

Activity Additional Phone Number Tries Discarded Outcome # 05

ActivityAdditionalPhoneNTriesDiscardedOutcome6

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome6

Activity Additional Phone Number Tries Discarded Outcome # 06

ActivityAdditionalPhoneNTriesDiscardedOutcome7

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome7

Activity Additional Phone Number Tries Discarded Outcome # 07

ActivityAdditionalPhoneNTriesDiscardedOutcome8

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome8

Activity Additional Phone Number Tries Discarded Outcome # 08

ActivityAdditionalPhoneNTriesDiscardedOutcome9

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome9

Activity Additional Phone Number Tries Discarded Outcome # 09

ActivityAdditionalPhoneNTriesDiscardedOutcome10

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome10

Activity Additional Phone Number Tries Discarded Outcome # 10

ActivityAdditionalPhoneNTriesDiscardedOutcome11

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome11

Activity Additional Phone Number Tries Discarded Outcome # 11

ActivityAdditionalPhoneNTriesDiscardedOutcome12

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome12

Activity Additional Phone Number Tries Discarded Outcome # 12

ActivityAdditionalPhoneNTriesDiscardedOutcome13

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome13

Activity Additional Phone Number Tries Discarded Outcome # 13

ActivityAdditionalPhoneNTriesDiscardedOutcome14

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome14

Activity Additional Phone Number Tries Discarded Outcome # 14

ActivityAdditionalPhoneNTriesDiscardedOutcome15

public static final BuiltInCounter ActivityAdditionalPhoneNTriesDiscardedOutcome15

Activity Additional Phone Number Tries Discarded Outcome # 15

ActivityHomePhoneNTriesDiscardedOutcome

public static final BuiltInCounter ActivityHomePhoneNTriesDiscardedOutcome

Activity Home Phone Number Tries Discarded Outcome

ActivityBusinessPhoneNTriesDiscardedOutcome

public static final BuiltInCounter ActivityBusinessPhoneNTriesDiscardedOutcome

Activity Business Phone Number Tries Discarded Outcome

ActivityMobilePhoneNTriesDiscardedOutcome

public static final BuiltInCounter ActivityMobilePhoneNTriesDiscardedOutcome

Activity Mobile Phone Number Tries Discarded Outcome

ActivityOtherPhoneNTriesDiscardedOutcome

public static final BuiltInCounter ActivityOtherPhoneNTriesDiscardedOutcome

Activity Other Phone Number Tries Discarded Outcome

ActivityReschedulePhoneNTriesDiscardedOutcome

public static final BuiltInCounter ActivityReschedulePhoneNTriesDiscardedOutcome

Activity Reschedule Phone Number Tries Discarded Outcome

AgentFullName

public static final BuiltInCounter AgentFullName

Agent Full Name

AgentType

public static final BuiltInCounter AgentType

Agent Type

AgentExtension

public static final BuiltInCounter AgentExtension

Agent Extension

AgentComputerName

public static final BuiltInCounter AgentComputerName

Agent Computer

AgentSiteId

public static final BuiltInCounter AgentSiteId

Agent Site Id

AgentTeamId

public static final BuiltInCounter AgentTeamId

Agent Team Id

AgentReadyState

public static final BuiltInCounter AgentReadyState

Agent Ready State

AgentLoggedAsAgent

public static final BuiltInCounter AgentLoggedAsAgent

Logged As Agent

AgentLoggedAsSupervisor

public static final BuiltInCounter AgentLoggedAsSupervisor

Logged As Supervisor

AgentIdInSwitch

public static final BuiltInCounter AgentIdInSwitch

Agent ID in Switch

BusinessSegmentDescription

public static final BuiltInCounter BusinessSegmentDescription

Business Segment Description

CampaignServiceId

public static final BuiltInCounter CampaignServiceId

Campaign Service Id

CampaignType

public static final BuiltInCounter CampaignType

Campaign Type

CampaignState

public static final BuiltInCounter CampaignState

Campaign State

CampaignTargetAgents

public static final BuiltInCounter CampaignTargetAgents

Campaign Target Agents

CampaignDescription

public static final BuiltInCounter CampaignDescription

Campaign Description

ContactListStatus

public static final BuiltInCounter ContactListStatus

Contact List Status

ContactListDescription

public static final BuiltInCounter ContactListDescription

Contact List Description

ContactListIsBuiltIn

public static final BuiltInCounter ContactListIsBuiltIn

Contact List Is Built In

ContactListCreationMoment

public static final BuiltInCounter ContactListCreationMoment

Contact List Creation Moment

ContactProfileUniqueId

public static final BuiltInCounter ContactProfileUniqueId

Unique Id

ContactProfileTitle

public static final BuiltInCounter ContactProfileTitle

Title

ContactProfileFirstName

public static final BuiltInCounter ContactProfileFirstName

First Name

ContactProfileMiddleName

public static final BuiltInCounter ContactProfileMiddleName

Middle Name

ContactProfileLastName

public static final BuiltInCounter ContactProfileLastName

Last Name

ContactProfileJobTitle

public static final BuiltInCounter ContactProfileJobTitle

Job Title

ContactProfileGender

public static final BuiltInCounter ContactProfileGender

Gender

DirectoryId

public static final BuiltInCounter DirectoryId

Directory Id

DirectoryName

public static final BuiltInCounter DirectoryName

Directory Name

InteractionGlobalInteractionKey

public static final BuiltInCounter InteractionGlobalInteractionKey

Interaction Global Interaction Key

InteractionGlobalMoment

public static final BuiltInCounter InteractionGlobalMoment

Interaction Global Moment

InteractionGlobalGmtStartMoment

public static final BuiltInCounter InteractionGlobalGmtStartMoment

Interaction Global GMT Start Moment

InteractionGlobalGmtEndMoment

public static final BuiltInCounter InteractionGlobalGmtEndMoment

Interaction Global GMT End Moment

InteractionGlobalDuration

public static final BuiltInCounter InteractionGlobalDuration

Interaction Global Duration

InteractionGlobalInteractionOrigin

public static final BuiltInCounter InteractionGlobalInteractionOrigin

Interaction Global Interaction Origin

InteractionGlobalAddressType

public static final BuiltInCounter InteractionGlobalAddressType

Interaction Global Address Type

InteractionGlobalEmailId

public static final BuiltInCounter InteractionGlobalEmailId

Interaction Global Email Id

InteractionGlobalFrom

public static final BuiltInCounter InteractionGlobalFrom

Interaction Global From

InteractionGlobalTo

public static final BuiltInCounter InteractionGlobalTo

Interaction Global To

InteractionGlobalSubject

public static final BuiltInCounter InteractionGlobalSubject

Interaction Global Subject

InteractionGlobalUcid

public static final BuiltInCounter InteractionGlobalUcid

Interaction Global UCID

InteractionThreadSegmentAgentId

public static final BuiltInCounter InteractionThreadSegmentAgentId

Interaction Thread Segment Agent Id

InteractionThreadSegmentSupervisorAgentId

public static final BuiltInCounter InteractionThreadSegmentSupervisorAgentId

Interaction Thread Segment Supervisor Agent Id

InteractionThreadSegmentTeamId

public static final BuiltInCounter InteractionThreadSegmentTeamId

Interaction Thread Segment Team Id

InteractionThreadSegmentSiteId

public static final BuiltInCounter InteractionThreadSegmentSiteId

Interaction Thread Segment Site Id

InteractionThreadSegmentMoment

public static final BuiltInCounter InteractionThreadSegmentMoment

Interaction Thread Segment Moment

InteractionThreadSegmentDuration

public static final BuiltInCounter InteractionThreadSegmentDuration

Interaction Thread Segment Duration

InteractionThreadSegmentOrder

public static final BuiltInCounter InteractionThreadSegmentOrder

Interaction Thread Segment Order

InteractionThreadSegmentState

public static final BuiltInCounter InteractionThreadSegmentState

Interaction Thread Segment State

InteractionThreadSegmentExtension

public static final BuiltInCounter InteractionThreadSegmentExtension

Interaction Thread Segment Extension

InteractionThreadSegmentSupervisionType

public static final BuiltInCounter InteractionThreadSegmentSupervisionType

Interaction Thread Segment Supervision Type

InteractionThreadSegmentGmtStartMoment

public static final BuiltInCounter InteractionThreadSegmentGmtStartMoment

Interaction Thread Segment GMT Start Moment

InteractionThreadSegmentGmtEndMoment

public static final BuiltInCounter InteractionThreadSegmentGmtEndMoment

Interaction Thread Segment GMT End Moment

InteractionThreadMoment

public static final BuiltInCounter InteractionThreadMoment

Interaction Thread Moment

InteractionThreadGmtStartMoment

public static final BuiltInCounter InteractionThreadGmtStartMoment

Interaction Thread GMT Start Moment

InteractionThreadGmtEndMoment

public static final BuiltInCounter InteractionThreadGmtEndMoment

Interaction Thread GMT End Moment

InteractionThreadWrapUpDuration

public static final BuiltInCounter InteractionThreadWrapUpDuration

Interaction Thread Wrap Up Duration

InteractionThreadInteractionMediaId

public static final BuiltInCounter InteractionThreadInteractionMediaId

Interaction Thread Media Id

InteractionThreadOrigin

public static final BuiltInCounter InteractionThreadOrigin

Interaction Thread Origin

InteractionThreadFrom

public static final BuiltInCounter InteractionThreadFrom

Interaction Thread From

InteractionThreadTo

public static final BuiltInCounter InteractionThreadTo

Interaction Thread To

InteractionThreadTerminationStatus

public static final BuiltInCounter InteractionThreadTerminationStatus

Interaction Thread Termination Status

InteractionThreadDirectoryId

public static final BuiltInCounter InteractionThreadDirectoryId

Interaction Thread Directory Id

InteractionThreadContactProfileId

public static final BuiltInCounter InteractionThreadContactProfileId

Interaction Thread Contact Profile Id

InteractionThreadContactId

public static final BuiltInCounter InteractionThreadContactId

Interaction Thread Contact Id

InteractionThreadWorkflowTaskId

public static final BuiltInCounter InteractionThreadWorkflowTaskId

Interaction Thread Workflow Task Id

InteractionThreadAgentId

public static final BuiltInCounter InteractionThreadAgentId

Interaction Thread Agent Id

InteractionThreadCampaignId

public static final BuiltInCounter InteractionThreadCampaignId

Interaction Thread Campaign Id

InteractionThreadServiceId

public static final BuiltInCounter InteractionThreadServiceId

Interaction Thread Service Id

InteractionThreadScriptSessionId

public static final BuiltInCounter InteractionThreadScriptSessionId

Interaction Thread Script Session Id

InteractionThreadDuration

public static final BuiltInCounter InteractionThreadDuration

Interaction Thread Duration

InteractionThreadWasRecorded

public static final BuiltInCounter InteractionThreadWasRecorded

Interaction Thread Was Recorded

InteractionThreadTrunkLine

public static final BuiltInCounter InteractionThreadTrunkLine

Interaction Thread Trunk Line

InteractionThreadExtension

public static final BuiltInCounter InteractionThreadExtension

Interaction Thread Extension

InteractionThreadWorkflowProcessId

public static final BuiltInCounter InteractionThreadWorkflowProcessId

Interaction Thread Workflow Process Id

InteractionThreadWorkflowDefinitionId

public static final BuiltInCounter InteractionThreadWorkflowDefinitionId

Interaction Thread Workflow Definition Id

InteractionThreadTaskDefinitionId

public static final BuiltInCounter InteractionThreadTaskDefinitionId

Interaction Thread Task Definition Id

InteractionThreadTaskType

public static final BuiltInCounter InteractionThreadTaskType

Interaction Thread Task Type

InteractionThreadSkillProfileId

public static final BuiltInCounter InteractionThreadSkillProfileId

Interaction Thread Skill Profile Id

InteractionThreadContactListId

public static final BuiltInCounter InteractionThreadContactListId

Interaction Thread Contact List Id

InteractionThreadBusinessSegmentId

public static final BuiltInCounter InteractionThreadBusinessSegmentId

Interaction Thread Business Segment Id

InteractionThreadOptedOut

public static final BuiltInCounter InteractionThreadOptedOut

Interaction Thread Opted Out

MediaIsBuiltIn

public static final BuiltInCounter MediaIsBuiltIn

Built-in media

MediaType

public static final BuiltInCounter MediaType

Media Type

ScriptSessionGmtStartMoment

public static final BuiltInCounter ScriptSessionGmtStartMoment

Script Session GMT Start Moment

ScriptSessionGmtEndMoment

public static final BuiltInCounter ScriptSessionGmtEndMoment

Script Session GMT End Moment

ScriptSessionMoment

public static final BuiltInCounter ScriptSessionMoment

Script Session Moment

ScriptSessionDuration

public static final BuiltInCounter ScriptSessionDuration

Script Session Duration

ScriptSessionBusinessStatus

public static final BuiltInCounter ScriptSessionBusinessStatus

Script Session Business Status

ScriptSessionEndStatus

public static final BuiltInCounter ScriptSessionEndStatus

Script Session End Status

ScriptSessionDirectoryId

public static final BuiltInCounter ScriptSessionDirectoryId

Script Session Directory Id

ScriptSessionContactProfileId

public static final BuiltInCounter ScriptSessionContactProfileId

Script Session Contact Profile Id

ScriptSessionContactId

public static final BuiltInCounter ScriptSessionContactId

Script Session Contact Id

ScriptSessionWorkflowTaskId

public static final BuiltInCounter ScriptSessionWorkflowTaskId

Script Session Workflow Task Id

ScriptSessionAgentId

public static final BuiltInCounter ScriptSessionAgentId

Script Session Agent Id

ScriptSessionCampaignId

public static final BuiltInCounter ScriptSessionCampaignId

Script Session Campaign Id

ScriptSessionServiceId

public static final BuiltInCounter ScriptSessionServiceId

Script Session Service Id

ScriptSessionWasRecorded

public static final BuiltInCounter ScriptSessionWasRecorded

Script Session Was Recorded

ScriptSessionWorkflowProcessId

public static final BuiltInCounter ScriptSessionWorkflowProcessId

Script Session Workflow Process Id

ScriptSessionWorkflowDefinitionId

public static final BuiltInCounter ScriptSessionWorkflowDefinitionId

Script Session Workflow Definition Id

ScriptSessionTaskDefinitionId

public static final BuiltInCounter ScriptSessionTaskDefinitionId

Script Session Task Definition Id

ScriptSessionSkillProfileId

public static final BuiltInCounter ScriptSessionSkillProfileId

Script Session Skill Profile Id

ScriptSessionContactListId

public static final BuiltInCounter ScriptSessionContactListId

Script Session Contact List Id

ScriptSessionBusinessSegmentId

public static final BuiltInCounter ScriptSessionBusinessSegmentId

Script Session Business Segment Id

ServiceState

public static final BuiltInCounter ServiceState

Service State

SkillProfileMonitorable

public static final BuiltInCounter SkillProfileMonitorable

Skill Profile Monitorable

TeamTargetAgents

public static final BuiltInCounter TeamTargetAgents

Team Target Agents

TimeZoneName

public static final BuiltInCounter TimeZoneName

Time Zone Name

Nrr_RotateOnNoAnswer_Inst

public static final BuiltInCounter Nrr_RotateOnNoAnswer_Inst

No. of agents in "Not ready on RONA" state

Nrr_RotateOnNoAnswer_Since

public static final BuiltInCounter Nrr_RotateOnNoAnswer_Since

"Not ready on RONA" state start moment

Nrr_RotateOnNoAnswer_Eff

public static final BuiltInCounter Nrr_RotateOnNoAnswer_Eff

Effective time in "Not ready on RONA" state

Nrr_RotateOnNoAnswer_Elapsed

public static final BuiltInCounter Nrr_RotateOnNoAnswer_Elapsed

Elapsed time in "Not ready on RONA" state

Nrr_RotateOnNoAnswer_AvgN

public static final BuiltInCounter Nrr_RotateOnNoAnswer_AvgN

Average No. of agents in "Not ready on RONA" state

Nrr_RotateOnError_Inst

public static final BuiltInCounter Nrr_RotateOnError_Inst

No. of agents in "Not ready on ROE" state

Nrr_RotateOnError_Since

public static final BuiltInCounter Nrr_RotateOnError_Since

"Not ready on ROE" state start moment

Nrr_RotateOnError_Eff

public static final BuiltInCounter Nrr_RotateOnError_Eff

Effective time in "Not ready on ROE" state

Nrr_RotateOnError_Elapsed

public static final BuiltInCounter Nrr_RotateOnError_Elapsed

Elapsed time in "Not ready on ROE" state

Nrr_RotateOnError_AvgN

public static final BuiltInCounter Nrr_RotateOnError_AvgN

Average No. of agents in "Not ready on ROE" state

Nrr_Forced_Inst

public static final BuiltInCounter Nrr_Forced_Inst

No. of agents in "Forced not ready" state

Nrr_Forced_Since

public static final BuiltInCounter Nrr_Forced_Since

"Forced not ready" state start moment

Nrr_Forced_Eff

public static final BuiltInCounter Nrr_Forced_Eff

Effective time in "Forced not ready" state

Nrr_Forced_Elapsed

public static final BuiltInCounter Nrr_Forced_Elapsed

Elapsed time in "Forced not ready" state

Nrr_Forced_AvgN

public static final BuiltInCounter Nrr_Forced_AvgN

Average No. of agents in "Forced not ready" state

Nrr_Unknown_Inst

public static final BuiltInCounter Nrr_Unknown_Inst

No. of agents in "Unknown not ready" state

Nrr_Unknown_Since

public static final BuiltInCounter Nrr_Unknown_Since

"Unknown not ready" state start moment

Nrr_Unknown_Eff

public static final BuiltInCounter Nrr_Unknown_Eff

Effective time in "Unknown not ready" state

Nrr_Unknown_Elapsed

public static final BuiltInCounter Nrr_Unknown_Elapsed

Elapsed time in "Unknown not ready" state

Nrr_Unknown_AvgN

public static final BuiltInCounter Nrr_Unknown_AvgN

Average No. of agents in "Unknown not ready" state

Nrr_SignOff_Inst

public static final BuiltInCounter Nrr_SignOff_Inst

No. of agents in "Not ready on signoff" state

Nrr_SignOff_Since

public static final BuiltInCounter Nrr_SignOff_Since

"Not ready on signoff" state start moment

Nrr_SignOff_Eff

public static final BuiltInCounter Nrr_SignOff_Eff

Effective time in "Not ready on signoff" state

Nrr_SignOff_Elapsed

public static final BuiltInCounter Nrr_SignOff_Elapsed

Elapsed time in "Not ready on signoff" state

Nrr_SignOff_AvgN

public static final BuiltInCounter Nrr_SignOff_AvgN

Average No. of agents in "Not ready on signoff" state

Nrr_NotYetWorking_Inst

public static final BuiltInCounter Nrr_NotYetWorking_Inst

No. of agents in "Not yet working" state

Nrr_NotYetWorking_Since

public static final BuiltInCounter Nrr_NotYetWorking_Since

"Not yet working" state start moment

Nrr_NotYetWorking_Eff

public static final BuiltInCounter Nrr_NotYetWorking_Eff

Effective time in "Not yet working" state

Nrr_NotYetWorking_Elapsed

public static final BuiltInCounter Nrr_NotYetWorking_Elapsed

Elapsed time in "Not yet working" state

Nrr_NotYetWorking_AvgN

public static final BuiltInCounter Nrr_NotYetWorking_AvgN

Average No. of agents in "Not yet working" state

Nrr_VoluntaryWrapUp_Inst

public static final BuiltInCounter Nrr_VoluntaryWrapUp_Inst

No. of agents in "Voluntary wrap-up" state

Nrr_VoluntaryWrapUp_Since

public static final BuiltInCounter Nrr_VoluntaryWrapUp_Since

"Voluntary wrap-up" state start moment

Nrr_VoluntaryWrapUp_Eff

public static final BuiltInCounter Nrr_VoluntaryWrapUp_Eff

Effective time in "Voluntary wrap-up" state

Nrr_VoluntaryWrapUp_Elapsed

public static final BuiltInCounter Nrr_VoluntaryWrapUp_Elapsed

Elapsed time in "Voluntary wrap-up" state

Nrr_VoluntaryWrapUp_AvgN

public static final BuiltInCounter Nrr_VoluntaryWrapUp_AvgN

Average No. of agents in "Voluntary wrap-up" state

Nrr_ForceAbandon_Inst

public static final BuiltInCounter Nrr_ForceAbandon_Inst

No. of agents in "Not ready by force abandon" state

Nrr_ForceAbandon_Since

public static final BuiltInCounter Nrr_ForceAbandon_Since

"Not ready by force abandon" state start moment

Nrr_ForceAbandon_Eff

public static final BuiltInCounter Nrr_ForceAbandon_Eff

Effective time in "Not ready by force abandon" state

Nrr_ForceAbandon_Elapsed

public static final BuiltInCounter Nrr_ForceAbandon_Elapsed

Elapsed time in "Not ready by force abandon" state

Nrr_ForceAbandon_AvgN

public static final BuiltInCounter Nrr_ForceAbandon_AvgN

Average No. of agents in "Not ready by force abandon" state

Method Details

values

public static BuiltInCounter[] values()

Returns an array containing the constants of this enum class, in the order they are declared.

Returns:

an array containing the constants of this enum class, in the order they are declared

valueOf

public static BuiltInCounter valueOf(String name)

Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)

Parameters:

name - the name of the enum constant to be returned.

Returns:

the enum constant with the specified name

Throws:

IllegalArgumentException - if this enum class has no constant with the specified name

NullPointerException - if the argument is null

value

public int value()

fromValue

public static BuiltInCounter fromValue(int v)