Class ContactHistoryEntry

java.lang.Object
altitude.integrationServer.types.ContactHistoryEntry
public class ContactHistoryEntry extends Object
Represents the information about a contact.

  • Constructor Details

    • ContactHistoryEntry

      public ContactHistoryEntry()

  • Method Details

    • getId

      public long getId()
      Identifier of the contact history entry.

    • setId

      public void setId(long value)
      Identifier of the contact history entry.

    • getContactId

      public int getContactId()
      Identifier of the contact.

    • setContactId

      public void setContactId(int value)
      Identifier of the contact.

    • getCampaignId

      public int getCampaignId()
      Identifier of the campaign.

    • setCampaignId

      public void setCampaignId(int value)
      Identifier of the campaign.

    • getCampaignName

      public String getCampaignName()
      Name of the campaign.

    • setCampaignName

      public void setCampaignName(String value)
      Name of the campaign.

    • getServiceId

      public int getServiceId()
      Identifier of the service.

    • setServiceId

      public void setServiceId(int value)
      Identifier of the service.

    • getServiceName

      public String getServiceName()
      Name of the service.

    • setServiceName

      public void setServiceName(String value)
      Name of the service.

    • getDirectoryId

      public int getDirectoryId()
      Identifier of the directory.

    • setDirectoryId

      public void setDirectoryId(int value)
      Identifier of the directory.

    • getDirectoryName

      public String getDirectoryName()
      Name of the directory.

    • setDirectoryName

      public void setDirectoryName(String value)
      Name of the directory.

    • getNewContactDirectoryId

      public int getNewContactDirectoryId()
      Identifier of the new contact directory.

    • setNewContactDirectoryId

      public void setNewContactDirectoryId(int value)
      Identifier of the new contact directory.

    • getNewContactDirectoryName

      public String getNewContactDirectoryName()
      Name of the new contact directory.

    • setNewContactDirectoryName

      public void setNewContactDirectoryName(String value)
      Name of the new contact directory.

    • getCreatedByAgentId

      public int getCreatedByAgentId()
      Identifier of the agent that motivated the creation of the contact history entry.

    • setCreatedByAgentId

      public void setCreatedByAgentId(int value)
      Identifier of the agent that motivated the creation of the contact history entry.

    • getCreatedByAgentName

      public String getCreatedByAgentName()
      Name of the agent that motivated the creation of the contact history entry.

    • setCreatedByAgentName

      public void setCreatedByAgentName(String value)
      Name of the agent that motivated the creation of the contact history entry.

    • getCreatedByAgentFullName

      public String getCreatedByAgentFullName()
      Full name of the agent that motivated the creation of the contact history entry.

    • setCreatedByAgentFullName

      public void setCreatedByAgentFullName(String value)
      Full name of the agent that motivated the creation of the contact history entry.

    • getNewContactAgentId

      public int getNewContactAgentId()
      Identifier of the new contact agent.

    • setNewContactAgentId

      public void setNewContactAgentId(int value)
      Identifier of the new contact agent.

    • getNewContactAgentName

      public String getNewContactAgentName()
      Name of the new contact agent.

    • setNewContactAgentName

      public void setNewContactAgentName(String value)
      Name of the new contact agent.

    • getMoment

      public GregorianCalendar getMoment()
      Moment.

    • setMoment

      public void setMoment(GregorianCalendar value)
      Moment.

    • getNewContactMoment

      public GregorianCalendar getNewContactMoment()
      New contact moment.

    • setNewContactMoment

      public void setNewContactMoment(GregorianCalendar value)
      New contact moment.

    • getNewContactManualScheduleMoment

      public GregorianCalendar getNewContactManualScheduleMoment()
      New contact manual schedule moment.

    • setNewContactManualScheduleMoment

      public void setNewContactManualScheduleMoment(GregorianCalendar value)
      New contact manual schedule moment.

    • getNewContactManualRescheduleTimeLimit

      public Duration getNewContactManualRescheduleTimeLimit()
      New contact reschedule time limit.

    • setNewContactManualRescheduleTimeLimit

      public void setNewContactManualRescheduleTimeLimit(Duration value)
      New contact reschedule time limit.

    • getNewContactPriority

      public int getNewContactPriority()
      New contact priority.

    • setNewContactPriority

      public void setNewContactPriority(int value)
      New contact priority.

    • getNewContactOutboundRuleName

      public String getNewContactOutboundRuleName()
      Name of the new contact outbound rule.

    • setNewContactOutboundRuleName

      public void setNewContactOutboundRuleName(String value)
      Name of the new contact outbound rule.

    • getNewContactOutboundRuleGuiName

      public String getNewContactOutboundRuleGuiName()
      Name of the new contact outbound rule for the GUI.

    • setNewContactOutboundRuleGuiName

      public void setNewContactOutboundRuleGuiName(String value)
      Name of the new contact outbound rule for the GUI.

    • getNewContactTimeZoneName

      public String getNewContactTimeZoneName()
      Name of the time zone of the new contact.

    • setNewContactTimeZoneName

      public void setNewContactTimeZoneName(String value)
      Name of the time zone of the new contact.

    • getNewContactStatus

      public InteractionStatus getNewContactStatus()
      Enumerated InteractionStatus with status of the interaction of the new contact.

    • setNewContactStatus

      public void setNewContactStatus(InteractionStatus value)
      Enumerated InteractionStatus with status of the interaction of the new contact.

    • getAddressType

      public AddressType getAddressType()
      Enumerated AddressType with type of address.

    • setAddressType

      public void setAddressType(AddressType value)
      Enumerated AddressType with type of address.

    • getActionType

      public ContactEventActionType getActionType()
      Enumerated ContactEventActionType with the action type of the event.

    • setActionType

      public void setActionType(ContactEventActionType value)
      Enumerated ContactEventActionType with the action type of the event.

    • getOutcomeType

      public ContactEventOutcomeType getOutcomeType()
      Enumerated ContactEventOutcomeType with the outcome type of the event.

    • setOutcomeType

      public void setOutcomeType(ContactEventOutcomeType value)
      Enumerated ContactEventOutcomeType with the outcome type of the event.

    • getSchedulingStatus

      public ContactSchedulingStatus getSchedulingStatus()
      Enumerated ContactSchedulingStatus with status of the contact scheduling.

    • setSchedulingStatus

      public void setSchedulingStatus(ContactSchedulingStatus value)
      Enumerated ContactSchedulingStatus with status of the contact scheduling.

    • getContactListId

      public int getContactListId()
      Identifier of the contact list.

    • setContactListId

      public void setContactListId(int value)
      Identifier of the contact list.

    • getContactListName

      public String getContactListName()
      Name of the contact list.

    • setContactListName

      public void setContactListName(String value)
      Name of the contact list.

    • getNewContactListId

      public int getNewContactListId()
      Identifier of the new contact list.

    • setNewContactListId

      public void setNewContactListId(int value)
      Identifier of the new contact list.

    • getNewContactListName

      public String getNewContactListName()
      Name of the new contact list.

    • setNewContactListName

      public void setNewContactListName(String value)
      Name of the new contact list.

    • getContactProfileId

      public int getContactProfileId()
      Identifier of the contact profile.

    • setContactProfileId

      public void setContactProfileId(int value)
      Identifier of the contact profile.

    • getNewContactProfileId

      public int getNewContactProfileId()
      Identifier of the new contact profile.

    • setNewContactProfileId

      public void setNewContactProfileId(int value)
      Identifier of the new contact profile.

    • getSkillProfileName

      public String getSkillProfileName()
      Name of the skill profile required for the contact.

    • setSkillProfileName

      public void setSkillProfileName(String value)
      Name of the skill profile required for the contact.

    • getNewContactSkillProfileName

      public String getNewContactSkillProfileName()
      Name of the skill profile required for the new contact.

    • setNewContactSkillProfileName

      public void setNewContactSkillProfileName(String value)
      Name of the skill profile required for the new contact.

    • getScriptSessionId

      public int getScriptSessionId()
      Identifier of the script session of the event.

    • setScriptSessionId

      public void setScriptSessionId(int value)
      Identifier of the script session of the event.

    • getInteractionThreadId

      public long getInteractionThreadId()
      Identifier of the interaction thread of the event.

    • setInteractionThreadId

      public void setInteractionThreadId(long value)
      Identifier of the interaction thread of the event.

    • getNewCampaignId

      public int getNewCampaignId()
      Identifier of the new campaign.

    • setNewCampaignId

      public void setNewCampaignId(int value)
      Identifier of the new campaign.

    • getNewCampaignName

      public String getNewCampaignName()
      Name of the new campaign.

    • setNewCampaignName

      public void setNewCampaignName(String value)
      Name of the new campaign.

    • getOldCampaignId

      public int getOldCampaignId()
      Identifier of the old campaign.

    • setOldCampaignId

      public void setOldCampaignId(int value)
      Identifier of the old campaign.

    • getOldCampaignName

      public String getOldCampaignName()
      Name of the old campaign.

    • setOldCampaignName

      public void setOldCampaignName(String value)
      Name of the old campaign.