Enum Class DequeuedEventReason

java.lang.Object
java.lang.Enum<DequeuedEventReason>
altitude.integrationServer.types.DequeuedEventReason
All Implemented Interfaces:
Serializable, Comparable<DequeuedEventReason>, Constable
public enum DequeuedEventReason extends Enum<DequeuedEventReason>
Represents the reason for the interaction dequeue.

  • Enum Constant Details

    • NoValue

      public static final DequeuedEventReason NoValue
      No value is assigned.

    • None

      public static final DequeuedEventReason None
      No reason to dequeue.

    • Overflow

      public static final DequeuedEventReason Overflow
      The script will overflow the call to another destination.

    • Abandon

      public static final DequeuedEventReason Abandon
      The customer hung up the call.

    • Reject

      public static final DequeuedEventReason Reject
      The script will reject the call.

    • AgentUnavailable

      public static final DequeuedEventReason AgentUnavailable
      No agents are available to handle the call.

    • NoAgentWithProfile

      public static final DequeuedEventReason NoAgentWithProfile
      No agents met the requested skill profile.

    • CalculatedEwtIsAboveMaxEwt

      public static final DequeuedEventReason CalculatedEwtIsAboveMaxEwt
      The calculated expected waiting time is above the requested maximum.

  • Method Details

    • values

      public static DequeuedEventReason[] values()
      Returns an array containing the constants of this enum class, in the order they are declared.
      Returns:
      an array containing the constants of this enum class, in the order they are declared

    • valueOf

      public static DequeuedEventReason valueOf(String name)
      Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)
      Parameters:
      name - the name of the enum constant to be returned.
      Returns:
      the enum constant with the specified name
      Throws:
      IllegalArgumentException - if this enum class has no constant with the specified name
      NullPointerException - if the argument is null

    • value

      public int value()

    • fromValue

      public static DequeuedEventReason fromValue(int v)