Class InstantMessagingInteractionData

java.lang.Object
altitude.integrationServer.types.InstantMessagingInteractionData
public class InstantMessagingInteractionData extends Object
Holds information about an instant messaging interaction.

  • Constructor Details

    • InstantMessagingInteractionData

      public InstantMessagingInteractionData()

  • Method Details

    • getInteractionId

      public int getInteractionId()
      Identifier of the interaction.

    • setInteractionId

      public void setInteractionId(int value)
      Identifier of the interaction.

    • getInteractionKey

      public String getInteractionKey()
      Global identifier of the interaction.

    • setInteractionKey

      public void setInteractionKey(String value)
      Global identifier of the interaction.

    • getState

      public InstantMessagingInteractionState getState()
      Enumerated InstantMessagingInteractionState with the state of the instant messaging interaction.

    • setState

      public void setState(InstantMessagingInteractionState value)
      Enumerated InstantMessagingInteractionState with the state of the instant messaging interaction.

    • getPreviousState

      public InstantMessagingInteractionState getPreviousState()
      Enumerated InstantMessagingInteractionState with the previous state of the instant messaging interaction.

    • setPreviousState

      public void setPreviousState(InstantMessagingInteractionState value)
      Enumerated InstantMessagingInteractionState with the previous state of the instant messaging interaction.

    • getIsRecording

      public boolean getIsRecording()
      If true, the interaction is being recorded.

    • setIsRecording

      public void setIsRecording(boolean value)
      If true, the interaction is being recorded.

    • getIsEnqueued

      public boolean getIsEnqueued()
      If true, the interaction is enqueued.

    • setIsEnqueued

      public void setIsEnqueued(boolean value)
      If true, the interaction is enqueued.

    • getFromAddress

      public String getFromAddress()
      ANI of the remote party talking to the agent. For inbound calls, specifies the caller ANI.

    • setFromAddress

      public void setFromAddress(String value)
      ANI of the remote party talking to the agent. For inbound calls, specifies the caller ANI.

    • getFromAgent

      public String getFromAgent()
      User name of the remote agent.

    • setFromAgent

      public void setFromAgent(String value)
      User name of the remote agent.

    • getDnis

      public String getDnis()
      Number dialed by the customer.

    • setDnis

      public void setDnis(String value)
      Number dialed by the customer.

    • getJoinUrl

      public String getJoinUrl()
      URL of the HTTP server of the instant messaging gateway.

    • setJoinUrl

      public void setJoinUrl(String value)
      URL of the HTTP server of the instant messaging gateway.

    • getPrimaryParties

      public InteractionParties getPrimaryParties()
      Primary interaction parties.

    • setPrimaryParties

      public void setPrimaryParties(InteractionParties value)
      Primary interaction parties.

    • getSecondaryParties

      public InteractionParties getSecondaryParties()
      Secondary interaction parties.

    • setSecondaryParties

      public void setSecondaryParties(InteractionParties value)
      Secondary interaction parties.

    • getAllowedOperations

      public InstantMessagingMediaCanDo getAllowedOperations()
      Allowed operations.

    • setAllowedOperations

      public void setAllowedOperations(InstantMessagingMediaCanDo value)
      Allowed operations.