Class InteractionThreadSegment

java.lang.Object
altitude.integrationServer.types.InteractionThreadSegment
public class InteractionThreadSegment extends Object
Hold information about the details of an interaction thread segment.

  • Constructor Details

    • InteractionThreadSegment

      public InteractionThreadSegment()

  • Method Details

    • getInteractionThreadSegmentId

      public long getInteractionThreadSegmentId()
      Identifier of the interaction thread segment.

    • setInteractionThreadSegmentId

      public void setInteractionThreadSegmentId(long value)
      Identifier of the interaction thread segment.

    • getAgentId

      public int getAgentId()
      Identifier of agent.

    • setAgentId

      public void setAgentId(int value)
      Identifier of agent.

    • getAgentName

      public String getAgentName()
      User name of the agent.

    • setAgentName

      public void setAgentName(String value)
      User name of the agent.

    • getTeamId

      public int getTeamId()
      Identifier of the team.

    • setTeamId

      public void setTeamId(int value)
      Identifier of the team.

    • getTeamName

      public String getTeamName()
      Name of the team.

    • setTeamName

      public void setTeamName(String value)
      Name of the team.

    • getSiteId

      public int getSiteId()
      Identifier of the site.

    • setSiteId

      public void setSiteId(int value)
      Identifier of the site.

    • getSiteName

      public String getSiteName()
      Name of the site.

    • setSiteName

      public void setSiteName(String value)
      Name of the site.

    • getSupervisionType

      public SupervisionType getSupervisionType()
      Supervision type.

    • setSupervisionType

      public void setSupervisionType(SupervisionType value)
      Supervision type.

    • getSupervisorAgentId

      public int getSupervisorAgentId()
      Identifier of supervisor agent.

    • setSupervisorAgentId

      public void setSupervisorAgentId(int value)
      Identifier of supervisor agent.

    • getSupervisorAgentName

      public String getSupervisorAgentName()
      User name of the supervisor agent.

    • setSupervisorAgentName

      public void setSupervisorAgentName(String value)
      User name of the supervisor agent.

    • getExtension

      public String getExtension()
      Extension of the agent.

    • setExtension

      public void setExtension(String value)
      Extension of the agent.

    • getMoment

      public GregorianCalendar getMoment()
      Moment of the beginning of the thread segment.

    • setMoment

      public void setMoment(GregorianCalendar value)
      Moment of the beginning of the thread segment.

    • getDuration

      public Duration getDuration()
      Duration of the thread segment.

    • setDuration

      public void setDuration(Duration value)
      Duration of the thread segment.

    • getOrder

      public int getOrder()
      Index of the thread segment.

    • setOrder

      public void setOrder(int value)
      Index of the thread segment.

    • getInteractionSegmentState

      public InteractionSegmentState getInteractionSegmentState()
      State of the interaction segment thread.

    • setInteractionSegmentState

      public void setInteractionSegmentState(InteractionSegmentState value)
      State of the interaction segment thread.

    • getGmtStartMoment

      public GregorianCalendar getGmtStartMoment()
      GMT start moment.

    • setGmtStartMoment

      public void setGmtStartMoment(GregorianCalendar value)
      GMT start moment.

    • getGmtEndMoment

      public GregorianCalendar getGmtEndMoment()
      GMT end moment.

    • setGmtEndMoment

      public void setGmtEndMoment(GregorianCalendar value)
      GMT end moment.