Class PhoneEventData

java.lang.Object
altitude.integrationServer.types.PhoneEventData
public class PhoneEventData extends Object
Represents the data of a phone event.

  • Constructor Details

    • PhoneEventData

      public PhoneEventData()

  • Method Details

    • getInteractionId

      public int getInteractionId()
      Identifier of the interaction.

    • setInteractionId

      public void setInteractionId(int value)
      Identifier of the interaction.

    • getInteractionKey

      public String getInteractionKey()
      Global identifier of the interaction.

    • setInteractionKey

      public void setInteractionKey(String value)
      Global identifier of the interaction.

    • getState

      public PhoneInteractionState getState()
      Phone interaction state of the session.

    • setState

      public void setState(PhoneInteractionState value)
      Phone interaction state of the session.

    • getAcd

      public String getAcd()
      ACD group where the call has been distributed.

    • setAcd

      public void setAcd(String value)
      ACD group where the call has been distributed.

    • getNumber

      public String getNumber()
      Phone number of the remote party talking to the agent. For inbound calls, specifies the caller ANI.

    • setNumber

      public void setNumber(String value)
      Phone number of the remote party talking to the agent. For inbound calls, specifies the caller ANI.

    • getDialedNumber

      public String getDialedNumber()
      Number dialed by the caller party.

    • setDialedNumber

      public void setDialedNumber(String value)
      Number dialed by the caller party.

    • getDnis

      public String getDnis()
      Number dialed by the customer.

    • setDnis

      public void setDnis(String value)
      Number dialed by the customer.

    • getFromAgent

      public String getFromAgent()
      Agent that initiated the interaction.

    • setFromAgent

      public void setFromAgent(String value)
      Agent that initiated the interaction.

    • getIsRecording

      public boolean getIsRecording()
      If true, the interaction is being recorded.

    • setIsRecording

      public void setIsRecording(boolean value)
      If true, the interaction is being recorded.

    • getIsEnqueued

      public boolean getIsEnqueued()
      If true, the interaction is enqueued.

    • setIsEnqueued

      public void setIsEnqueued(boolean value)
      If true, the interaction is enqueued.

    • getIsSuspended

      public boolean getIsSuspended()
      If true, the interaction is suspended.

    • setIsSuspended

      public void setIsSuspended(boolean value)
      If true, the interaction is suspended.

    • getTrunk

      public String getTrunk()
      Trunk of the call.

    • setTrunk

      public void setTrunk(String value)
      Trunk of the call.

    • getBlindData

      public byte[] getBlindData()
      Data stream transferred with the phone call not valid for the instance. The value can be NULL.

    • setBlindData

      public void setBlindData(byte[] value)
      Data stream transferred with the phone call not valid for the instance. The value can be NULL.

    • getSubCallType

      public SubCallType getSubCallType()
      Enumerated SubCallType with the type of sub call.

    • setSubCallType

      public void setSubCallType(SubCallType value)
      Enumerated SubCallType with the type of sub call.

    • getSupervisedAgent

      public InteractionParty getSupervisedAgent()
      Represents the supervised agent.

    • setSupervisedAgent

      public void setSupervisedAgent(InteractionParty value)
      Represents the supervised agent.

    • getSupervisedTransferType

      public SupervisedTransferType getSupervisedTransferType()
      Type of supervised transfer.

    • setSupervisedTransferType

      public void setSupervisedTransferType(SupervisedTransferType value)
      Type of supervised transfer.

    • getUcid

      public String getUcid()
      Avaya UCID.

    • setUcid

      public void setUcid(String value)
      Avaya UCID.

    • getAllowedOperations

      public PhoneMediaCanDo getAllowedOperations()
      Allowed operations.

    • setAllowedOperations

      public void setAllowedOperations(PhoneMediaCanDo value)
      Allowed operations.