Class SkillProfileMediaInfo

java.lang.Object
altitude.integrationServer.types.SkillProfileMediaInfo
public class SkillProfileMediaInfo extends Object
Represents the media information about agents with a skill profile.

  • Constructor Details

    • SkillProfileMediaInfo

      public SkillProfileMediaInfo()

  • Method Details

    • getNumAgentsReady

      public int getNumAgentsReady()
      Number of agents ready.

    • setNumAgentsReady

      public void setNumAgentsReady(int value)
      Number of agents ready.

    • getNumAgentsAvailable

      public int getNumAgentsAvailable()
      Number of ready agents with no interactions.

    • setNumAgentsAvailable

      public void setNumAgentsAvailable(int value)
      Number of ready agents with no interactions.

    • getNumAgentsWrapUp

      public int getNumAgentsWrapUp()
      Number of agents in wrap-up.

    • setNumAgentsWrapUp

      public void setNumAgentsWrapUp(int value)
      Number of agents in wrap-up.

    • getNumInteractionsQueued

      public int getNumInteractionsQueued()
      Number of interactions queued.

    • setNumInteractionsQueued

      public void setNumInteractionsQueued(int value)
      Number of interactions queued.

    • getWithInteraction

      public boolean getWithInteraction()
      If true, the agents are handling an interaction.

    • setWithInteraction

      public void setWithInteraction(boolean value)
      If true, the agents are handling an interaction.

    • getAverageWaitingTime

      public Duration getAverageWaitingTime()
      Average time of the interactions registered to be in alerting or queued state.

    • setAverageWaitingTime

      public void setAverageWaitingTime(Duration value)
      Average time of the interactions registered to be in alerting or queued state.

    • getMaximumWaitingTime

      public Duration getMaximumWaitingTime()
      Maximum time of the interactions registered to be in alerting or queued state.

    • setMaximumWaitingTime

      public void setMaximumWaitingTime(Duration value)
      Maximum time of the interactions registered to be in alerting or queued state.

    • getAverageHandlingTime

      public Duration getAverageHandlingTime()
      Average time of the interactions registered to be in handling state.

    • setAverageHandlingTime

      public void setAverageHandlingTime(Duration value)
      Average time of the interactions registered to be in handling state.