Index

A B C D E F G H I J K L M N O P Q R S T U V W X Y
All Classes and Interfaces|All Packages|Constant Field Values|Serialized Form

I

IAgent - Interface in altitude.integrationServer.iJavaApi

Represents an agent.

IAgentCursor - Interface in altitude.integrationServer.iJavaApi

Represents an agent cursor.

IAgentInCampaign - Interface in altitude.integrationServer.iJavaApi

Represents the operations performed by an agent in a campaign.

IAgentInCampaignOperationLogCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on agent in campaign operation logs.

IAgentManager - Interface in altitude.integrationServer.iJavaApi

Manages the agents.

IAgentOperationLogCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on agent operation logs.

ICampaign - Interface in altitude.integrationServer.iJavaApi

Represents a campaign.

ICampaignContactUploader - Interface in altitude.integrationServer.iJavaApi

Used to upload contacts on a campaign.

ICampaignCursor - Interface in altitude.integrationServer.iJavaApi

Represents a campaign cursor.

ICampaignManager - Interface in altitude.integrationServer.iJavaApi

Manages the campaigns.

ICampaignOperationLogCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on campaign operation logs.

IConfigurationLogCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on configuration logs.

IConsentAuditCursor - Interface in altitude.integrationServer.iJavaApi

Represents a consent audit cursor.

IConsentCursor - Interface in altitude.integrationServer.iJavaApi

Represents a consent cursor.

IConsentUploader - Interface in altitude.integrationServer.iJavaApi

Used to upload consents.

IContactCenterManager - Interface in altitude.integrationServer.iJavaApi

Manages the contact center.

IContactCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the contacts of a campaign.

IContactHistoryCursor - Interface in altitude.integrationServer.iJavaApi

Represents a contact history cursor.

IContactProfileCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the contact profiles of a directory.

IContactProfileFieldPrivacyCursor - Interface in altitude.integrationServer.iJavaApi

Represents a contact profile field privacy cursor.

IContactProfileGdprRequestCursor - Interface in altitude.integrationServer.iJavaApi

Represents a contact profile GDPR request cursor.

IContactProfileInProgressWorkflowCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor of in progress workflow process tasks.

IContactProfileInteractionHistoryCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the contact profile interaction history.

IContactProfileQueuedEmailCursor - Interface in altitude.integrationServer.iJavaApi

Represents a contact profile queued email cursor.

IContactProfileQueuedSocialCursor - Interface in altitude.integrationServer.iJavaApi

Represents a contact profile queued social cursor.

IContactProfileScheduledContactCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the scheduled contacts.

IContactProfileUploader - Interface in altitude.integrationServer.iJavaApi

Used to upload contacts on a directory.

ICubeCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cube cursor.

ICursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on an entity

ICustomInteraction - Interface in altitude.integrationServer.iJavaApi

Base class for the custom interactions.

ICustomInteractionManager - Interface in altitude.integrationServer.iJavaApi

Manages the custom interactions.

Id - Enum constant in enum class altitude.integrationServer.types.AgentBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.AgentInCampaignOperationLogBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.AgentOperationLogBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.CampaignBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.CampaignOperationLogBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ConfigurationLogBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ConsentAuditBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ConsentBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactHistoryBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactProfileFieldPrivacyBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactProfileGdprRequestBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactProfileInProgressWorkflowBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactProfileQueuedEmailBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactProfileQueuedSocialBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ContactProfileScheduledContactBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.DocumentBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.InstanceOperationLogBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.KBDocumentBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.MediaBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.OxeSynchroDashboardBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.PendingWorkBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.PrivacyCategoryBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.PurposeBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.RecordingBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ReportTemplateBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.RoleBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.SavedReportBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ScriptDocumentBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.ServiceBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.SystemEventLogBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.TeamBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.WorkflowDefinitionBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.WorkflowProcessBuiltInColumn

Id

Id - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Id

IDataTransaction - Interface in altitude.integrationServer.iJavaApi

Represents a data transaction.

IdInExternalProvider - Enum constant in enum class altitude.integrationServer.types.AgentBuiltInColumn

External provider id

IdInSwitch - Enum constant in enum class altitude.integrationServer.types.AgentBuiltInColumn

Agent ID in Switch

IDirectoryManager - Interface in altitude.integrationServer.iJavaApi

Manages the directories.

IDisposable - Interface in altitude.integrationServer.iJavaApi

Altitude Integration Server Disposable interface.

IdleAndAvailableInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

IdleButBusyInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

IdleIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

IdleInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

IdleMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Effective idle" state

IdleOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

IdleTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Effective idle" state

IdleTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average Effective idle time

IDocumentCursor - Interface in altitude.integrationServer.iJavaApi

Represents a document cursor.

IDocumentDownloader - Interface in altitude.integrationServer.iJavaApi

Used to download a document from the Altitude uCI Server.

IDocumentManager - Interface in altitude.integrationServer.iJavaApi

Manages the documents.

IEmailManager - Interface in altitude.integrationServer.iJavaApi

Contains methods to decode the mime of emails.

IEmailMedia - Interface in altitude.integrationServer.iJavaApi

Represents an email media.

IEntity - Interface in altitude.integrationServer.iJavaApi

Superclass of all entities interface.

IEntityCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on an entity.

IEntityUploader - Interface in altitude.integrationServer.iJavaApi

Base class to upload entities.

IEntityUploadResultDownloader - Interface in altitude.integrationServer.iJavaApi

Used to access the rejected records of an entity upload task.

IEventAdapter - Interface in altitude.integrationServer.iJavaApi

Monitors the instance for events.

IExternalInteractionRegistration - Interface in altitude.integrationServer.iJavaApi

Represents a registration of an interaction whose origin is external to Altitude uCI, that is being handled by an agent.

IGdprManager - Interface in altitude.integrationServer.iJavaApi

Manages the GDPR.

Ignore - Enum constant in enum class altitude.integrationServer.types.FieldRequestType

Ignore the request.

IIMCustomInteraction - Interface in altitude.integrationServer.iJavaApi

Represents an instant messaging custom interaction.

IInstance - Interface in altitude.integrationServer.iJavaApi

Represents an instance.

IInstanceManager - Interface in altitude.integrationServer.iJavaApi

Manages the instance.

IInstanceOperationLogCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on instance operation logs.

IInstantMessagingMedia - Interface in altitude.integrationServer.iJavaApi

Represents an instant messaging media.

IIntegrationServer - Interface in altitude.integrationServer.iJavaApi

Integration Server class.

IInteractionHistoryCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the contact profile interaction history.

IInteractionMedia - Interface in altitude.integrationServer.iJavaApi

Represents a media interaction.

IInteractionThreadCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the interaction thread.

IKBDocumentCursor - Interface in altitude.integrationServer.iJavaApi

Represents a knowledge base document cursor.

IKnowledgeBaseManager - Interface in altitude.integrationServer.iJavaApi

Contains methods to access categories, and to manage knowledge base documents and email templates.

ILogManager - Interface in altitude.integrationServer.iJavaApi

Manager the logs.

Imap - Enum constant in enum class altitude.integrationServer.types.InboundNonConnectedConnectionType

IMAP protocol.

IMCustomInteractionAdapter - Class in altitude.integrationServer.events

Adapter for handling IMCustomInteractionEvent events.

IMCustomInteractionAdapter() - Constructor for class altitude.integrationServer.events.IMCustomInteractionAdapter

IMCustomInteractionCanDo - Class in altitude.integrationServer.types

Represents the operations that can be performed on an instant messaging custom interaction.

IMCustomInteractionCanDo() - Constructor for class altitude.integrationServer.types.IMCustomInteractionCanDo

IMCustomInteractionData - Class in altitude.integrationServer.types

Holds information about an instant messaging custom interaction.

IMCustomInteractionData() - Constructor for class altitude.integrationServer.types.IMCustomInteractionData

IMCustomInteractionError - Enum Class in altitude.integrationServer.types

Represents the type of an instant messaging custom interaction error.

IMCustomInteractionErrorAdapter - Class in altitude.integrationServer.events

Adapter for handling IMCustomInteractionErrorEvent events.

IMCustomInteractionErrorAdapter() - Constructor for class altitude.integrationServer.events.IMCustomInteractionErrorAdapter

IMCustomInteractionErrorEvent - Class in altitude.integrationServer.events

Represents an error event for instant messaging custom interactions.

IMCustomInteractionErrorEvent() - Constructor for class altitude.integrationServer.events.IMCustomInteractionErrorEvent

IMCustomInteractionErrorListener - Interface in altitude.integrationServer.events

Interface for handling IMCustomInteractionErrorEvent events.

IMCustomInteractionEvent - Class in altitude.integrationServer.events

Represents an instant messaging event of a custom interaction.

IMCustomInteractionEvent() - Constructor for class altitude.integrationServer.events.IMCustomInteractionEvent

IMCustomInteractionEventType - Enum Class in altitude.integrationServer.types

Represents the type of the instant messaging custom interaction event.

IMCustomInteractionIMCustomInteractionErrorListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling IMCustomInteractionErrorEvent events.

IMCustomInteractionIMCustomInteractionListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling IMCustomInteractionEvent events.

IMCustomInteractionIMCustomInteractionMessageListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling IMCustomInteractionMessageEvent events.

IMCustomInteractionIMCustomInteractionProgressListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling IMCustomInteractionProgressEvent events.

IMCustomInteractionListener - Interface in altitude.integrationServer.events

Interface for handling IMCustomInteractionEvent events.

IMCustomInteractionMessageAdapter - Class in altitude.integrationServer.events

Adapter for handling IMCustomInteractionMessageEvent events.

IMCustomInteractionMessageAdapter() - Constructor for class altitude.integrationServer.events.IMCustomInteractionMessageAdapter

IMCustomInteractionMessageEvent - Class in altitude.integrationServer.events

Notifies that a message was received in an instant messaging custom interaction.

IMCustomInteractionMessageEvent() - Constructor for class altitude.integrationServer.events.IMCustomInteractionMessageEvent

IMCustomInteractionMessageListener - Interface in altitude.integrationServer.events

Interface for handling IMCustomInteractionMessageEvent events.

IMCustomInteractionProgress - Enum Class in altitude.integrationServer.types

Represents the progress of an instant message custom interaction.

IMCustomInteractionProgressAdapter - Class in altitude.integrationServer.events

Adapter for handling IMCustomInteractionProgressEvent events.

IMCustomInteractionProgressAdapter() - Constructor for class altitude.integrationServer.events.IMCustomInteractionProgressAdapter

IMCustomInteractionProgressBaseAdapter - Class in altitude.integrationServer.events

Adapter for handling IMCustomInteractionProgressBaseEvent events.

IMCustomInteractionProgressBaseAdapter() - Constructor for class altitude.integrationServer.events.IMCustomInteractionProgressBaseAdapter

IMCustomInteractionProgressBaseEvent - Class in altitude.integrationServer.events

Base class for all the events related to the progress of an instant messaging custom interaction.

IMCustomInteractionProgressBaseEvent() - Constructor for class altitude.integrationServer.events.IMCustomInteractionProgressBaseEvent

IMCustomInteractionProgressBaseListener - Interface in altitude.integrationServer.events

Interface for handling IMCustomInteractionProgressBaseEvent events.

IMCustomInteractionProgressEvent - Class in altitude.integrationServer.events

Represents the event of the instance related to the progress of an instant messaging custom interaction.

IMCustomInteractionProgressEvent() - Constructor for class altitude.integrationServer.events.IMCustomInteractionProgressEvent

IMCustomInteractionProgressListener - Interface in altitude.integrationServer.events

Interface for handling IMCustomInteractionProgressEvent events.

IMCustomInteractionStartedAdapter - Class in altitude.integrationServer.events

Adapter for handling IMCustomInteractionStartedEvent events.

IMCustomInteractionStartedAdapter() - Constructor for class altitude.integrationServer.events.IMCustomInteractionStartedAdapter

IMCustomInteractionStartedEvent - Class in altitude.integrationServer.events

Notifies of the creation of a new instant messaging custom interaction.

IMCustomInteractionStartedEvent() - Constructor for class altitude.integrationServer.events.IMCustomInteractionStartedEvent

IMCustomInteractionStartedListener - Interface in altitude.integrationServer.events

Interface for handling IMCustomInteractionStartedEvent events.

IMCustomInteractionState - Enum Class in altitude.integrationServer.types

Represents the state of an instant messaging custom interaction.

IMediaCursor - Interface in altitude.integrationServer.iJavaApi

Represents a media cursor.

IMediaManager - Interface in altitude.integrationServer.iJavaApi

Manages the medias.

InactiveAgent - Enum constant in enum class altitude.integrationServer.types.EntityType

Inactive Agent

InbAbandonedAboveEqualLsl - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbAbandonedBelowLsl - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbConnectedIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbConnectedInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbConnectedMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Inbound Connected" state

InbConnectedOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbConnectedTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Inbound Connected" state

InbConnectedTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average time in "Inbound Connected" state

InbExtendedIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbExtendedInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbExtendedMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Inbound Extend" state

InbExtendedOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbExtendedTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Inbound Extend" state

InbExtendedTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average time in "Inbound Extend" state

InbHandleAboveUsl - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Inbound handled calls above upper service level

InbHandleBelowEqualUsl - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Inbound handled calls below upper service level

InbHeldIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbHeldInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbHeldMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Inbound Held" state

InbHeldOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbHeldTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Inbound Held" state

InbHeldTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average time in "Inbound Held" state

InbNonCpIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbNonCpInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbNonCpMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Inbound Non-Campaign" state

InbNonCpOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbNonCpTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Inbound Non-Campaign" state

InbNonCpTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average time in "Inbound Non-Campaign" state

Inbound - Enum constant in enum class altitude.integrationServer.types.CampaignType

Inbound.

Inbound - Enum constant in enum class altitude.integrationServer.types.InteractionOrigin

Inbound.

Inbound - Enum constant in enum class altitude.integrationServer.types.SessionDirection

Inbound.

InboundAbandoned - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundCanceled - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundConnectedInteraction - Enum constant in enum class altitude.integrationServer.types.EntityType

Inbound connected interaction

InboundDetected - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundHandled - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundLocalInb - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundLocalOutb - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundNonConnectedConnectionType - Enum Class in altitude.integrationServer.types

Represents the connection type for inbound non connected retrieval.

InboundNonConnectedInteraction - Enum constant in enum class altitude.integrationServer.types.EntityType

Inbound non connected interaction

InboundNonCp - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundRejected - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundRejected - Enum constant in enum class altitude.integrationServer.types.IMCustomInteractionError

The connection was rejected (eg: no agents are ready to answer the interaction)

InboundTotal - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InboundTransferred - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkGreater15min - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Inbound Talk" state

InbTalkOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Inbound Talk" state

InbTalkTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average time in "Inbound Talk" state

InbTalkWithin10min - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkWithin15min - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkWithin1min - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkWithin2min - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkWithin30s - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbTalkWithin5min - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbWrapupIn - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbWrapupInst - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbWrapupMaxTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Maximum time in "Inbound Wrap-up" state

InbWrapupOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InbWrapupTime - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Total time in "Inbound Wrap-up" state

InbWrapupTimeAvg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Average time in "Inbound Wrap-up" state

Income - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Income

Income - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Income

IncomingSessionAdapter - Class in altitude.integrationServer.events

Adapter for handling IncomingSessionEvent events.

IncomingSessionAdapter() - Constructor for class altitude.integrationServer.events.IncomingSessionAdapter

IncomingSessionEvent - Class in altitude.integrationServer.events

Represents the events related to a new session not started by the agent.

IncomingSessionEvent() - Constructor for class altitude.integrationServer.events.IncomingSessionEvent

IncomingSessionListener - Interface in altitude.integrationServer.events

Interface for handling IncomingSessionEvent events.

Incomplete - Enum constant in enum class altitude.integrationServer.types.OxeSynchroSyncStatus

The Altitude uCI Server and Alcatel-Lucent OXE objects exist, but some of the properties to synchronize are not equivalent.

Indirect - Enum constant in enum class altitude.integrationServer.types.AssignmentMode

Indirect assignment.

InDoNotCallList - Enum constant in enum class altitude.integrationServer.types.PhoneStatus

In DNCL

Industry - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Industry

Industry - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Industry

Information - Enum constant in enum class altitude.integrationServer.types.SystemEventSeverity

The system event is an information.

Initial - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskType

Initial.

InitializingEntities - Enum constant in enum class altitude.integrationServer.types.BootEvolutionTask

Initializing entities.

InitializingSharedMemory - Enum constant in enum class altitude.integrationServer.types.BootEvolutionTask

Initializing shared memory.

InMaintenance - Enum constant in enum class altitude.integrationServer.types.ServiceState

The service is in maintenance.

InMultipleBusSeg - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

inNode(int) - Method in interface altitude.integrationServer.iJavaApi.IDataTransaction

Informs the instance, for outbound campaigns, that the script is entering a specific node.

InProgressTotal - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InProgressWorkflowProcessTask - Class in altitude.integrationServer.types

Represents a workflow process task that is in progress.

InProgressWorkflowProcessTask() - Constructor for class altitude.integrationServer.types.InProgressWorkflowProcessTask

InProgressWorkflowProcessTaskBase - Class in altitude.integrationServer.types

Represents a workflow process task that is in progress.

InProgressWorkflowProcessTaskBase() - Constructor for class altitude.integrationServer.types.InProgressWorkflowProcessTaskBase

Insert - Enum constant in enum class altitude.integrationServer.types.EntityOperation

Insert.

Insert - Enum constant in enum class altitude.integrationServer.types.EntityRequestType

Insert a new entity.

Insert - Enum constant in enum class altitude.integrationServer.types.UploadRequestType

New entities will be created.

InsertOrUpdate - Enum constant in enum class altitude.integrationServer.types.UploadRequestType

New entities will be created if they not exist yet.

Instagram - Enum constant in enum class altitude.integrationServer.types.AddressType

Instagram account.

Instagram - Enum constant in enum class altitude.integrationServer.types.BuiltInMedia

Instagram.

Instagram - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Instagram Account

Instagram - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Instagram Account

INSTAGRAM_BUILT_IN_MEDIA_NAME - Static variable in class altitude.integrationServer.types.Constants

Name of the Instagram built-in media.

INSTAGRAM_MESSENGER_BUILT_IN_MEDIA_NAME - Static variable in class altitude.integrationServer.types.Constants

Name of the Instagram Messenger built-in media.

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.AddressType

Instagram Messenger account.

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.BuiltInMedia

Instagram Messenger.

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Instagram Messenger

InstagramMessenger - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Instagram Messenger

Instance - Enum constant in enum class altitude.integrationServer.types.BuiltInDimension

Instance dimension

Instance - Enum constant in enum class altitude.integrationServer.types.EntityType

Instance

Instance - Enum constant in enum class altitude.integrationServer.types.SystemEventLogQualifierType

Instance.

InstanceAdapter - Class in altitude.integrationServer.events

Adapter for handling InstanceEvent events.

InstanceAdapter() - Constructor for class altitude.integrationServer.events.InstanceAdapter

InstanceAuthenticationData - Class in altitude.integrationServer.types

Contains the data related with the authentication service configured for a certain instance.

InstanceAuthenticationData() - Constructor for class altitude.integrationServer.types.InstanceAuthenticationData

InstanceBasePermission - Class in altitude.integrationServer.types

Represents the contact center base permission

InstanceBasePermission() - Constructor for class altitude.integrationServer.types.InstanceBasePermission

InstanceBasePermissionRequest - Class in altitude.integrationServer.types

Represents the contact center base permission request

InstanceBasePermissionRequest() - Constructor for class altitude.integrationServer.types.InstanceBasePermissionRequest

InstanceCanDo - Class in altitude.integrationServer.types

Represents the allowed operations in the instance.

InstanceCanDo() - Constructor for class altitude.integrationServer.types.InstanceCanDo

InstanceConnectedAdapter - Class in altitude.integrationServer.events

Adapter for handling InstanceConnectedEvent events.

InstanceConnectedAdapter() - Constructor for class altitude.integrationServer.events.InstanceConnectedAdapter

InstanceConnectedEvent - Class in altitude.integrationServer.events

Notifies that the IntegrationServer object is connected to the instance.

InstanceConnectedEvent() - Constructor for class altitude.integrationServer.events.InstanceConnectedEvent

InstanceConnectedListener - Interface in altitude.integrationServer.events

Interface for handling InstanceConnectedEvent events.

InstanceData - Class in altitude.integrationServer.types

Holds data about an instance.

InstanceData() - Constructor for class altitude.integrationServer.types.InstanceData

InstanceDeleteLogRequest - Class in altitude.integrationServer.types

Represents a delete instance log request.

InstanceDeleteLogRequest() - Constructor for class altitude.integrationServer.types.InstanceDeleteLogRequest

InstanceDisconnectedAdapter - Class in altitude.integrationServer.events

Adapter for handling InstanceDisconnectedEvent events.

InstanceDisconnectedAdapter() - Constructor for class altitude.integrationServer.events.InstanceDisconnectedAdapter

InstanceDisconnectedEvent - Class in altitude.integrationServer.events

Notifies that the IntegrationServer object is disconnected from the instance.

InstanceDisconnectedEvent() - Constructor for class altitude.integrationServer.events.InstanceDisconnectedEvent

InstanceDisconnectedListener - Interface in altitude.integrationServer.events

Interface for handling InstanceDisconnectedEvent events.

InstanceEvent - Class in altitude.integrationServer.events

Base class for all the events related to the instance.

InstanceEvent() - Constructor for class altitude.integrationServer.events.InstanceEvent

InstanceInstanceConnectedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstanceConnectedEvent events.

InstanceInstanceDisconnectedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstanceDisconnectedEvent events.

InstanceInstanceMessageOfTheDayChangedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstanceMessageOfTheDayChangedEvent events.

InstanceListener - Interface in altitude.integrationServer.events

Interface for handling InstanceEvent events.

InstanceLogoutListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling LogoutEvent events.

InstanceMessageOfTheDayChangedAdapter - Class in altitude.integrationServer.events

Adapter for handling InstanceMessageOfTheDayChangedEvent events.

InstanceMessageOfTheDayChangedAdapter() - Constructor for class altitude.integrationServer.events.InstanceMessageOfTheDayChangedAdapter

InstanceMessageOfTheDayChangedEvent - Class in altitude.integrationServer.events

Notifies that the message of the day of the instance changed.

InstanceMessageOfTheDayChangedEvent() - Constructor for class altitude.integrationServer.events.InstanceMessageOfTheDayChangedEvent

InstanceMessageOfTheDayChangedListener - Interface in altitude.integrationServer.events

Interface for handling InstanceMessageOfTheDayChangedEvent events.

InstanceName - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Instance

InstanceOfflineAdapter - Class in altitude.integrationServer.events

Adapter for handling InstanceOfflineEvent events.

InstanceOfflineAdapter() - Constructor for class altitude.integrationServer.events.InstanceOfflineAdapter

InstanceOfflineEvent - Class in altitude.integrationServer.events

Notifies that the instance is offline.

InstanceOfflineEvent() - Constructor for class altitude.integrationServer.events.InstanceOfflineEvent

InstanceOfflineListener - Interface in altitude.integrationServer.events

Interface for handling InstanceOfflineEvent events.

InstanceOfflineType - Enum Class in altitude.integrationServer.types

Defines the different types of instance offline events.

InstanceOnlineAdapter - Class in altitude.integrationServer.events

Adapter for handling InstanceOnlineEvent events.

InstanceOnlineAdapter() - Constructor for class altitude.integrationServer.events.InstanceOnlineAdapter

InstanceOnlineEvent - Class in altitude.integrationServer.events

Notifies that the instance is online.

InstanceOnlineEvent() - Constructor for class altitude.integrationServer.events.InstanceOnlineEvent

InstanceOnlineListener - Interface in altitude.integrationServer.events

Interface for handling InstanceOnlineEvent events.

InstanceOperationLog - Class in altitude.integrationServer.types

Represents the information about the operation log of the instance.

InstanceOperationLog - Enum constant in enum class altitude.integrationServer.types.EntityType

Instance Operation Log

InstanceOperationLog() - Constructor for class altitude.integrationServer.types.InstanceOperationLog

InstanceOperationLogBuiltInColumn - Enum Class in altitude.integrationServer.types

Built in columns of the InstanceOperationLog table schema

InstanceOperationLogCursorCursorClosedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling CursorClosedEvent events.

InstancePermissionBase - Class in altitude.integrationServer.types

Represents the contact center permission base

InstancePermissionBase() - Constructor for class altitude.integrationServer.types.InstancePermissionBase

InstancePermissionRequestBase - Class in altitude.integrationServer.types

Represents the contact center permission request base

InstancePermissionRequestBase() - Constructor for class altitude.integrationServer.types.InstancePermissionRequestBase

InstancePingListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling PingEvent events.

InstanceRecoveryCompletedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling RecoveryCompletedEvent events.

InstanceRunningMode - Enum Class in altitude.integrationServer.types

Represents the state of the instance running mode.

InstanceUpdateRequest - Class in altitude.integrationServer.types

Contains the data used to update an instance.

InstanceUpdateRequest() - Constructor for class altitude.integrationServer.types.InstanceUpdateRequest

INSTANT_MESSAGING_BUILT_IN_MEDIA_NAME - Static variable in class altitude.integrationServer.types.Constants

Name of the instant messaging built-in media.

InstantMessaging - Enum constant in enum class altitude.integrationServer.types.BuiltInMedia

InstantMessaging (simple connected media).

InstantMessaging - Enum constant in enum class altitude.integrationServer.types.BuiltInRecorderType

Instant messaging recorder.

InstantMessaging - Enum constant in enum class altitude.integrationServer.types.GatewayType

Instant messaging.

InstantMessaging - Enum constant in enum class altitude.integrationServer.types.MediaType

Instant messaging media.

InstantMessaging - Enum constant in enum class altitude.integrationServer.types.RecordingType

Instant messaging.

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.AddressType

Instant messaging address 1.

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Instant Messaging 1

InstantMessaging1 - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Instant Messaging 1

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.AddressType

Instant messaging address 2.

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Instant Messaging 2

InstantMessaging2 - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Instant Messaging 2

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.AddressType

Instant messaging address 3.

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.ContactProfileBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.QueuedAgentPickUpTaskBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.QueuedEmailBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.QueuedSocialBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Instant Messaging 3

InstantMessaging3 - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Instant Messaging 3

InstantMessagingAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingEvent events.

InstantMessagingAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingAdapter

instantMessagingConnect(String, String, boolean) - Method in interface altitude.integrationServer.iJavaApi.IAgent

Creates an instant messaging interaction in a new session.

instantMessagingConnect(String, String, boolean, Attribute[], byte[], boolean) - Method in interface altitude.integrationServer.iJavaApi.ISession

Starts a new instant messaging interaction.

InstantMessagingConnect - Enum constant in enum class altitude.integrationServer.types.SessionCreationMode

Instant messaging connect.

instantMessagingConnectMedia(int, String, String, boolean) - Method in interface altitude.integrationServer.iJavaApi.IAgent

Creates an instant messaging interaction in a new session.

instantMessagingConnectMedia(int, String, String, boolean, Attribute[], byte[], boolean) - Method in interface altitude.integrationServer.iJavaApi.ISession

Starts a new instant messaging interaction.

instantMessagingConnectMediaToAddress(int, String, String, boolean) - Method in interface altitude.integrationServer.iJavaApi.ISession

Starts a new instant messaging interaction.

instantMessagingConnectMediaToAddress(int, String, String, String, boolean) - Method in interface altitude.integrationServer.iJavaApi.IAgent

Creates an instant messaging interaction in a new session.

InstantMessagingError - Enum Class in altitude.integrationServer.types

Represents the type of instant messaging error.

InstantMessagingErrorAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingErrorEvent events.

InstantMessagingErrorAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingErrorAdapter

InstantMessagingErrorEvent - Class in altitude.integrationServer.events

Represents an instant messaging error event.

InstantMessagingErrorEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingErrorEvent

InstantMessagingErrorListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingErrorEvent events.

InstantMessagingEvent - Class in altitude.integrationServer.events

Represents an instant messaging event of a session.

InstantMessagingEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingEvent

InstantMessagingEventData - Class in altitude.integrationServer.types

Represents the data in an instant messaging event.

InstantMessagingEventData() - Constructor for class altitude.integrationServer.types.InstantMessagingEventData

InstantMessagingEventType - Enum Class in altitude.integrationServer.types

Represents the type of the instant messaging event.

InstantMessagingGateway - Enum constant in enum class altitude.integrationServer.types.EntityType

IM gateway

InstantMessagingGateway - Enum constant in enum class altitude.integrationServer.types.SwitchType

Instant Messaging Gateway

InstantMessagingGatewayInCampaign - Enum constant in enum class altitude.integrationServer.types.EntityType

IM gateway in campaign

InstantMessagingGatewayName - Enum constant in enum class altitude.integrationServer.types.SystemEventLogQualifierType

Instant messaging gateway name.

InstantMessagingInboundAgent - Enum constant in enum class altitude.integrationServer.types.SessionCreationMode

Instant messaging inbound agent.

InstantMessagingInboundCampaign - Enum constant in enum class altitude.integrationServer.types.SessionCreationMode

Instant messaging inbound campaign.

InstantMessagingInteractionData - Class in altitude.integrationServer.types

Holds information about an instant messaging interaction.

InstantMessagingInteractionData() - Constructor for class altitude.integrationServer.types.InstantMessagingInteractionData

InstantMessagingInteractionStartedAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingInteractionStartedEvent events.

InstantMessagingInteractionStartedAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingInteractionStartedAdapter

InstantMessagingInteractionStartedEvent - Class in altitude.integrationServer.events

Notifies that the client application performed an operation that created an IInstantMessagingMedia.

InstantMessagingInteractionStartedEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingInteractionStartedEvent

InstantMessagingInteractionStartedListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingInteractionStartedEvent events.

InstantMessagingInteractionState - Enum Class in altitude.integrationServer.types

Represents the state of an instant messaging interaction.

InstantMessagingInterfaceConfiguration - Class in altitude.integrationServer.types

Represents the instant messaging interface role configuration

InstantMessagingInterfaceConfiguration() - Constructor for class altitude.integrationServer.types.InstantMessagingInterfaceConfiguration

InstantMessagingInterfaceConfigurationRequest - Class in altitude.integrationServer.types

Represents the instant messaging interface role configuration request

InstantMessagingInterfaceConfigurationRequest() - Constructor for class altitude.integrationServer.types.InstantMessagingInterfaceConfigurationRequest

InstantMessagingListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingEvent events.

InstantMessagingMediaAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingMediaEvent events.

InstantMessagingMediaAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingMediaAdapter

InstantMessagingMediaCanDo - Class in altitude.integrationServer.types

Represents the operations that the agent can perform in an instant messaging media.

InstantMessagingMediaCanDo() - Constructor for class altitude.integrationServer.types.InstantMessagingMediaCanDo

InstantMessagingMediaEvent - Class in altitude.integrationServer.events

Base class for all the events related to the instant messaging.

InstantMessagingMediaEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingMediaEvent

InstantMessagingMediaInstantMessagingErrorListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstantMessagingErrorEvent events.

InstantMessagingMediaInstantMessagingListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstantMessagingEvent events.

InstantMessagingMediaInstantMessagingMessageListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstantMessagingMessageEvent events.

InstantMessagingMediaInstantMessagingProgressListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling InstantMessagingProgressEvent events.

InstantMessagingMediaListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingMediaEvent events.

InstantMessagingMessageAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingMessageEvent events.

InstantMessagingMessageAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingMessageAdapter

InstantMessagingMessageEvent - Class in altitude.integrationServer.events

Notifies that a message was received in an instant messaging interaction.

InstantMessagingMessageEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingMessageEvent

InstantMessagingMessageListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingMessageEvent events.

InstantMessagingMessageOrigin - Enum Class in altitude.integrationServer.types

Represents the origin of an Instant Messaging message.

InstantMessagingProgress - Enum Class in altitude.integrationServer.types

Represents the progress of an instant message interaction.

InstantMessagingProgressAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingProgressEvent events.

InstantMessagingProgressAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingProgressAdapter

InstantMessagingProgressBaseAdapter - Class in altitude.integrationServer.events

Adapter for handling InstantMessagingProgressBaseEvent events.

InstantMessagingProgressBaseAdapter() - Constructor for class altitude.integrationServer.events.InstantMessagingProgressBaseAdapter

InstantMessagingProgressBaseEvent - Class in altitude.integrationServer.events

Base class for all the events related to the progress of an instant messaging interaction.

InstantMessagingProgressBaseEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingProgressBaseEvent

InstantMessagingProgressBaseListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingProgressBaseEvent events.

InstantMessagingProgressEvent - Class in altitude.integrationServer.events

Represents the event of the instance related to the progress of an instant messaging.

InstantMessagingProgressEvent() - Constructor for class altitude.integrationServer.events.InstantMessagingProgressEvent

InstantMessagingProgressListener - Interface in altitude.integrationServer.events

Interface for handling InstantMessagingProgressEvent events.

InstantMessagingRequest - Enum Class in altitude.integrationServer.types

Represents an instant messaging interaction request.

InstantMessagingRouting - Enum constant in enum class altitude.integrationServer.types.SessionCreationMode

Instant messaging routing.

InstantMessagingSenderType - Enum Class in altitude.integrationServer.types

Represents the type of the instant messaging sender.

INT_NO_VALUE - Static variable in class altitude.integrationServer.types.Constants

No value is assigned to the integer.

IntegrationServerDown - Enum constant in enum class altitude.integrationServer.types.OxeSynchroEventLog

Integration Server is down.

InteractionDetailedStatus - Enum Class in altitude.integrationServer.types

Represents the detailed status of an interaction.

InteractionGlobal - Enum constant in enum class altitude.integrationServer.types.BuiltInDimension

InteractionGlobal dimension

InteractionGlobal - Enum constant in enum class altitude.integrationServer.types.EntityType

Interaction Global

InteractionGlobalAddressType - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Address Type

InteractionGlobalDuration - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Duration

InteractionGlobalEmailId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Email Id

InteractionGlobalFrom - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global From

InteractionGlobalGmtEndMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global GMT End Moment

InteractionGlobalGmtStartMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global GMT Start Moment

InteractionGlobalId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global ID

InteractionGlobalId - Enum constant in enum class altitude.integrationServer.types.RecordingBuiltInColumn

Interaction Global ID

InteractionGlobalInteractionKey - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Interaction Key

InteractionGlobalInteractionOrigin - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Interaction Origin

InteractionGlobalMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Moment

InteractionGlobalSubject - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global Subject

InteractionGlobalTo - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global To

InteractionGlobalUcid - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Global UCID

InteractionHandledType - Enum Class in altitude.integrationServer.types

Defines whether an automated campaign is intended for workflow tasks only, avoiding the need to configure a routing script.

InteractionHandledType - Enum constant in enum class altitude.integrationServer.types.CampaignBuiltInColumn

Interaction Handled Type

InteractionHistoryBuiltInColumn - Enum Class in altitude.integrationServer.types

Built in columns of the InteractionHistory table schema

InteractionHistoryCursorCursorClosedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling CursorClosedEvent events.

InteractionId - Enum constant in enum class altitude.integrationServer.types.SystemEventLogQualifierType

Interaction.

InteractionKey - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Key

InteractionKey - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Interaction Key

InteractionKey - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Interaction Key

InteractionKeyChanged - Enum constant in enum class altitude.integrationServer.types.PhoneEventType

Interaction key changed.

InteractionLevel - Enum Class in altitude.integrationServer.types

Represents the level of the interaction.

InteractionOrigin - Enum Class in altitude.integrationServer.types

Represents the origin of the interaction.

InteractionOrigin - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Origin

InteractionOrigin - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Origin

InteractionOrigin - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Origin

InteractionOrigin - Enum constant in enum class altitude.integrationServer.types.RecordingBuiltInColumn

Interaction Origin

InteractionOrigin - Enum constant in enum class altitude.integrationServer.types.SentEmailBuiltInColumn

Interaction Origin

InteractionOrigin - Enum constant in enum class altitude.integrationServer.types.SentSocialBuiltInColumn

Interaction Origin

InteractionParties - Class in altitude.integrationServer.types

Represents the participants in an interaction.

InteractionParties() - Constructor for class altitude.integrationServer.types.InteractionParties

InteractionParty - Class in altitude.integrationServer.types

Represents a participant of an interaction.

InteractionParty() - Constructor for class altitude.integrationServer.types.InteractionParty

InteractionPartyType - Enum Class in altitude.integrationServer.types

Represents the type of an interaction party.

InteractionSegment - Enum constant in enum class altitude.integrationServer.types.BuiltInDimension

InteractionSegment dimension

InteractionSegment - Enum constant in enum class altitude.integrationServer.types.EntityType

Segment

InteractionSegmentId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Segment ID

InteractionSegmentState - Enum Class in altitude.integrationServer.types

Represents the state of a interaction segment.

InteractionSkill - Enum constant in enum class altitude.integrationServer.types.EntityType

Skill

InteractionStatus - Enum Class in altitude.integrationServer.types

Represents the status of an interaction.

InteractionStatus - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Interaction Status

InteractionStatus - Enum constant in enum class altitude.integrationServer.types.ContactProfileInProgressWorkflowBuiltInColumn

Interaction Status

InteractionStatus - Enum constant in enum class altitude.integrationServer.types.WorkflowTaskBuiltInColumn

Interaction Status

InteractionTerminationStatus - Enum Class in altitude.integrationServer.types

Represents the termination status of an interaction.

InteractionTerminationStatus - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Termination Status

InteractionTerminationStatus - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Termination Status

InteractionTerminationStatus - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Termination Status

InteractionThread - Class in altitude.integrationServer.types

Hold information about the details of an interaction thread.

InteractionThread - Enum constant in enum class altitude.integrationServer.types.BuiltInDimension

InteractionThread dimension

InteractionThread - Enum constant in enum class altitude.integrationServer.types.EntityType

Thread

InteractionThread() - Constructor for class altitude.integrationServer.types.InteractionThread

InteractionThreadAgentId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Agent Id

InteractionThreadBuiltInColumn - Enum Class in altitude.integrationServer.types

Built in columns of the InteractionThread table schema

InteractionThreadBusinessSegmentId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Business Segment Id

InteractionThreadCampaignId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Campaign Id

InteractionThreadContactId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Contact Id

InteractionThreadContactListId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Contact List Id

InteractionThreadContactProfileId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Contact Profile Id

InteractionThreadCursorCursorClosedListener - Interface in altitude.integrationServer.iJavaApi

Interface for handling CursorClosedEvent events.

InteractionThreadDirectoryId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Directory Id

InteractionThreadDuration - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Duration

InteractionThreadDuration - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Duration

InteractionThreadDuration - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Duration

InteractionThreadDuration - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Duration

InteractionThreadExtension - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Extension

InteractionThreadFrom - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread From

InteractionThreadGmtEndMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread GMT End Moment

InteractionThreadGmtEndMoment - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Thread GMT End Moment

InteractionThreadGmtEndMoment - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Thread GMT End Moment

InteractionThreadGmtEndMoment - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Thread GMT End Moment

InteractionThreadGmtStartMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread GMT Start Moment

InteractionThreadGmtStartMoment - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Thread GMT Start Moment

InteractionThreadGmtStartMoment - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Thread GMT Start Moment

InteractionThreadGmtStartMoment - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Thread GMT Start Moment

InteractionThreadId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread ID

InteractionThreadId - Enum constant in enum class altitude.integrationServer.types.ContactHistoryBuiltInColumn

Interaction Thread Id

InteractionThreadId - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Thread Id

InteractionThreadId - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Thread Id

InteractionThreadId - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Thread Id

InteractionThreadId - Enum constant in enum class altitude.integrationServer.types.RecordingBuiltInColumn

Interaction Thread Id

InteractionThreadInteractionMediaId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Media Id

InteractionThreadMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Moment

InteractionThreadMoment - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Start Moment

InteractionThreadMoment - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Start Moment

InteractionThreadMoment - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Start Moment

InteractionThreadOptedOut - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Opted Out

InteractionThreadOrigin - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Origin

InteractionThreadScriptSession - Class in altitude.integrationServer.types

Hold information about a script session and the related interaction thread.

InteractionThreadScriptSession() - Constructor for class altitude.integrationServer.types.InteractionThreadScriptSession

InteractionThreadScriptSessionBase - Class in altitude.integrationServer.types

Hold general information about a script session with an interaction thread.

InteractionThreadScriptSessionBase() - Constructor for class altitude.integrationServer.types.InteractionThreadScriptSessionBase

InteractionThreadScriptSessionContactProfile - Class in altitude.integrationServer.types

Hold information about a script session, with the related interaction thread and the respective contact profile.

InteractionThreadScriptSessionContactProfile() - Constructor for class altitude.integrationServer.types.InteractionThreadScriptSessionContactProfile

InteractionThreadScriptSessionId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Script Session Id

InteractionThreadSegment - Class in altitude.integrationServer.types

Hold information about the details of an interaction thread segment.

InteractionThreadSegment() - Constructor for class altitude.integrationServer.types.InteractionThreadSegment

InteractionThreadSegmentAgentId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Agent Id

InteractionThreadSegmentDuration - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Duration

InteractionThreadSegmentExtension - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Extension

InteractionThreadSegmentGmtEndMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment GMT End Moment

InteractionThreadSegmentGmtStartMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment GMT Start Moment

InteractionThreadSegmentMoment - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Moment

InteractionThreadSegmentOrder - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Order

InteractionThreadSegmentSiteId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Site Id

InteractionThreadSegmentState - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment State

InteractionThreadSegmentSupervisionType - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Supervision Type

InteractionThreadSegmentSupervisorAgentId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Supervisor Agent Id

InteractionThreadSegmentTeamId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Segment Team Id

InteractionThreadServiceId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Service Id

InteractionThreadSkillProfileId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Skill Profile Id

InteractionThreadTaskDefinitionId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Task Definition Id

InteractionThreadTaskType - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Task Type

InteractionThreadTerminationStatus - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Termination Status

InteractionThreadTo - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread To

InteractionThreadTrunkLine - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Trunk Line

InteractionThreadWasRecorded - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Was Recorded

InteractionThreadWasRecorded - Enum constant in enum class altitude.integrationServer.types.ContactProfileInteractionHistoryBuiltInColumn

Interaction Recorded

InteractionThreadWasRecorded - Enum constant in enum class altitude.integrationServer.types.InteractionHistoryBuiltInColumn

Interaction Recorded

InteractionThreadWasRecorded - Enum constant in enum class altitude.integrationServer.types.InteractionThreadBuiltInColumn

Interaction Recorded

InteractionThreadWorkflowDefinitionId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Workflow Definition Id

InteractionThreadWorkflowProcessId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Workflow Process Id

InteractionThreadWorkflowTaskId - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Workflow Task Id

InteractionThreadWrapUpDuration - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

Interaction Thread Wrap Up Duration

InterDigitTimeout - Enum constant in enum class altitude.integrationServer.types.MediaOperationTerminationCause

The media operation reached the interdigit timeout.

InternalDoNotCallList - Enum constant in enum class altitude.integrationServer.types.ServiceBuiltInColumn

Internal Do Not Call List

InternalReject - Enum constant in enum class altitude.integrationServer.types.ContactEventActionType

Internal Reject.

Interrupted - Enum constant in enum class altitude.integrationServer.types.InteractionSegmentState

Interrupted

Invalid - Enum constant in enum class altitude.integrationServer.types.AddressType

No valid address type in the outbound rule.

Invalid - Enum constant in enum class altitude.integrationServer.types.BusinessObjectiveState

Not Available

Invalid - Enum constant in enum class altitude.integrationServer.types.ContactEventOutcomeType

Failed try (invalid).

Invalid - Enum constant in enum class altitude.integrationServer.types.InteractionDetailedStatus

Invalid.

Invalid - Enum constant in enum class altitude.integrationServer.types.InteractionStatus

Invalid.

Invalid - Enum constant in enum class altitude.integrationServer.types.PhoneStatus

Invalid

Invalid - Enum constant in enum class altitude.integrationServer.types.PhoneType

Invalid.

InvalidAddress - Enum constant in enum class altitude.integrationServer.types.ContactEventOutcomeType

Abort (invalid address).

InvalidBusinessDimension - Enum constant in enum class altitude.integrationServer.types.DBStatus

Invalid business dimension used in request.

InvalidContactProfileRequest - Enum constant in enum class altitude.integrationServer.types.DBStatus

Invalid request for Contact Profile entity.

InvalidFilterError - Enum constant in enum class altitude.integrationServer.types.DBStatus

Invalid filter error.

InvalidNumber - Enum constant in enum class altitude.integrationServer.types.BuiltInCounter

No.

InvalidNumber - Enum constant in enum class altitude.integrationServer.types.ContactEventOutcomeType

Failed try (invalid number).

InvalidNumber - Enum constant in enum class altitude.integrationServer.types.ContactFailedReason

The call failed because the number dialed is invalid.

InvalidNumber - Enum constant in enum class altitude.integrationServer.types.InstantMessagingError

The number dialed is invalid.

InvalidNumber - Enum constant in enum class altitude.integrationServer.types.InteractionTerminationStatus

Invalid number.

InvalidNumber - Enum constant in enum class altitude.integrationServer.types.PhoneError

The number dialed is invalid.

IOxeSynchro - Interface in altitude.integrationServer.iJavaApi

Contains functionality used by the Alcatel OmniPCX Enterprise switch OxeSynchro application

IOxeSynchroDashboardCursor - Interface in altitude.integrationServer.iJavaApi

Represents an OxeSynchro dashboard entry cursor.

IP - Enum constant in enum class altitude.integrationServer.types.OxeSynchroEventLogQualifierType

IP address.

IP - Enum constant in enum class altitude.integrationServer.types.SystemEventLogQualifierType

IP address.

IPDesktopSoftphone - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP-Desktop-Softphone

IPendingWorkCursor - Interface in altitude.integrationServer.iJavaApi

Represents a pending work cursor.

IPhoneMedia - Interface in altitude.integrationServer.iJavaApi

Represents a phone media.

IPrivacyCategoryCursor - Interface in altitude.integrationServer.iJavaApi

Represents a privacy category cursor.

IPTouch4008 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 4008

IPTouch4018 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 4018

IPTouch4028 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 4028

IPTouch4038 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 4038

IPTouch4068 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 4068

IPTouch8028 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 8028

IPTouch8038 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 8038

IPTouch8068 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 8068

IPTouch8082 - Enum constant in enum class altitude.integrationServer.types.OxePhoneSetType

IP Touch: 8082

IPurposeCursor - Interface in altitude.integrationServer.iJavaApi

Represents a purpose cursor.

IQueuedAgentPickUpTaskCursor - Interface in altitude.integrationServer.iJavaApi

Represents a queued agent pick up task cursor.

IQueuedEmailCursor - Interface in altitude.integrationServer.iJavaApi

Represents a queued email cursor.

IQueuedSocialCursor - Interface in altitude.integrationServer.iJavaApi

Represents a queued social cursor.

IRecordingCursor - Interface in altitude.integrationServer.iJavaApi

Represents a recording cursor.

IRecordingManager - Interface in altitude.integrationServer.iJavaApi

Manages the recordings.

IReportManager - Interface in altitude.integrationServer.iJavaApi

Manages the reports.

IReportTemplateCursor - Interface in altitude.integrationServer.iJavaApi

Represents a report template cursor.

IRoleCursor - Interface in altitude.integrationServer.iJavaApi

Represents a role cursor.

IRoleManager - Interface in altitude.integrationServer.iJavaApi

Manages the roles.

IsActive - Enum constant in enum class altitude.integrationServer.types.UserDefinedEnumeratedFieldBuiltInColumn

Is Active

IsActiveRevision - Enum constant in enum class altitude.integrationServer.types.DocumentBuiltInColumn

Active Revision

IsActiveRevision - Enum constant in enum class altitude.integrationServer.types.ScriptDocumentBuiltInColumn

Active Revision

ISAdapter - Class in altitude.integrationServer.events

Adapter for handling ISEvent events.

ISAdapter() - Constructor for class altitude.integrationServer.events.ISAdapter

IsAnonymous - Enum constant in enum class altitude.integrationServer.types.CampaignBuiltInColumn

Is Anonymous

ISavedReportCursor - Interface in altitude.integrationServer.iJavaApi

Represents a saved report cursor.

IsBuiltIn - Enum constant in enum class altitude.integrationServer.types.MediaBuiltInColumn

Is Built-In

IsBuiltIn - Enum constant in enum class altitude.integrationServer.types.PrivacyCategoryBuiltInColumn

Is Built-In

IsBuiltIn - Enum constant in enum class altitude.integrationServer.types.PurposeBuiltInColumn

Is Built-In

IsBuiltIn - Enum constant in enum class altitude.integrationServer.types.ReportTemplateBuiltInColumn

Is Built-In

IsBuiltIn - Enum constant in enum class altitude.integrationServer.types.RoleBuiltInColumn

Is Built-In

IScriptDocumentCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the script documents.

ISentEmailCursor - Interface in altitude.integrationServer.iJavaApi

Represents a sent email cursor.

ISentSocialCursor - Interface in altitude.integrationServer.iJavaApi

Represents a sent social cursor.

IService - Interface in altitude.integrationServer.iJavaApi

Represents a service.

IServiceContactUploader - Interface in altitude.integrationServer.iJavaApi

Used to upload contacts on a SSM service.

IServiceCursor - Interface in altitude.integrationServer.iJavaApi

Represents a service cursor.

IServiceManager - Interface in altitude.integrationServer.iJavaApi

Manages the services.

ISession - Interface in altitude.integrationServer.iJavaApi

Represents a session.

ISEvent - Class in altitude.integrationServer.events

Base class to all event classes.

ISEvent() - Constructor for class altitude.integrationServer.events.ISEvent

IsExplorable - Enum constant in enum class altitude.integrationServer.types.ReportTemplateBuiltInColumn

Is Explorable

IsExternal - Enum constant in enum class altitude.integrationServer.types.MediaBuiltInColumn

Is External

isInDoNotCallList(String, String) - Method in interface altitude.integrationServer.iJavaApi.ICampaign

Checks if a number is in the campaign service do not call list, or in the global do not call lists.

isInDoNotCallList(String, String) - Method in interface altitude.integrationServer.iJavaApi.IInstanceManager

Checks if a number is in the specified, or in the global do not call lists.

isInDoNotCallList(String, String) - Method in interface altitude.integrationServer.iJavaApi.ISession

If the session has data, checks if a number is in the session service do not call list, or in the global do not call lists.

isInDoNotCallList(String, String, String) - Method in interface altitude.integrationServer.iJavaApi.IInstanceManager

Checks if a number is in the specified, or in the global do not call lists.

ISListener - Interface in altitude.integrationServer.events

Interface for handling ISEvent events.

IsLoadable - Enum constant in enum class altitude.integrationServer.types.ContactBuiltInColumn

Is loadable

ISocialManager - Interface in altitude.integrationServer.iJavaApi

Contains methods to decode the data of socials.

ISocialMedia - Interface in altitude.integrationServer.iJavaApi

Represents a social media.

ISoftPhone - Interface in altitude.integrationServer.iJavaApi

Represents a soft phone.

ISqlCursor - Interface in altitude.integrationServer.iJavaApi

Represents a database cursor.

ISqlRunner - Interface in altitude.integrationServer.iJavaApi

Contains methods to perform SQL operations on the Altitude uCI Server database.

IssuedDate - Enum constant in enum class altitude.integrationServer.types.SavedReportBuiltInColumn

Issued Date

IsSwitchSupervisor - Enum constant in enum class altitude.integrationServer.types.AgentBuiltInColumn

Is Switch Supervisor

isUserDefinedEnumeratedValue(int, String, String) - Method in interface altitude.integrationServer.iJavaApi.IInstance

Returns true if the value belongs to the user defined enumerated.

isValidEmailAddress(String) - Method in interface altitude.integrationServer.iJavaApi.IEmailManager

Checks for the email address is valid.

ISystemEventLogCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on system event logs.

ITeamCursor - Interface in altitude.integrationServer.iJavaApi

Represents a team cursor.

ITeamManager - Interface in altitude.integrationServer.iJavaApi

Manages the teams.

IUserDefinedEnumeratedFieldCursor - Interface in altitude.integrationServer.iJavaApi

Represents a cursor on the user defined enumerated fields.

Ivr - Enum constant in enum class altitude.integrationServer.types.AgentType

Automated IVR agent.

Ivr - Enum constant in enum class altitude.integrationServer.types.CampaignTargetAgentType

Automated IVR agent.

Ivr - Enum constant in enum class altitude.integrationServer.types.TeamTargetAgentType

Automated IVR agent.

IvrRouterChannelName - Enum constant in enum class altitude.integrationServer.types.SystemEventLogQualifierType

IvrRouter - Automated Agent Channel.

IvrRouterSubsystemHostName - Enum constant in enum class altitude.integrationServer.types.SystemEventLogQualifierType

IvrRouter - Subsystem host name.

IvrScript - Enum constant in enum class altitude.integrationServer.types.ScriptDocumentType

Ivr script.

IWorkflowDefinitionCursor - Interface in altitude.integrationServer.iJavaApi

Represents a workflow definition cursor.

IWorkflowManager - Interface in altitude.integrationServer.iJavaApi

Manages the workflows.

IWorkflowMedia - Interface in altitude.integrationServer.iJavaApi

Represents a workflow media.

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