How to install the Connector for Teleopti
Follow the table to install and configure the required components.
|
Computer |
Application |
Install and configuration tasks |
|
|---|---|---|---|
|
Workstation |
Management Portal |
Create two Altitude uCI Server users of type administrator. |
|
|
Connector for Teleopti |
Connector for Teleopti installer |
Install the Connector using the setup program. |
|
|
Connector for Teleopti |
RTA Manager |
Configure the RTA service. |
|
|
Connector for Teleopti |
Historical Manager |
Configure the Historical service. |
|
|
Connector for Teleopti |
Windows Explorer |
Share the folder defined as Export Path. |
|
|
Connector for Teleopti |
Windows Services |
Start the Historical Windows service. |
|
|
Connector for Teleopti |
Windows Services |
Start the RTA Windows service. |
|
|
Altitude uCI Server |
Windows Regedit |
Configure the TCP/IP parameters TcpTimedWaitDelay and MaxUserPort. |
|
|
Teleopti CCC |
|
Associate each agent status_code with an appropriately localized string. |
|
|
Teleopti CCC |
|
Define a queue for each Altitude uCI Server campaign+media that the Teleopti CCC monitors. For the voice media or a custom media based in voice for outbound, you must define a queue with the name: CBK_<campaign_name>_<media>, where media equals voice or the name of the custom media. |
|
|
Teleopti CCC |
|
Configure Teleopti CCC to monitor the shared folder at the Connector for Teleopti. |
|
The following table displays examples for the queue name:
|
Campaign |
Media Name |
Teleopti CCC queue |
|---|---|---|
|
Campaign1 |
builtin voice (inbound) |
Campaign1_Voice |
|
Campaign1 |
builtin Email |
Campaign1_Email |
|
Campaign1 |
builtin IM |
Campaign1_IM |
|
Campaign1 |
Workflow |
Campaign1_WF |
|
Campaign1 |
builtin voice(outbound) |
CBK_Campaign1_Voice |
|
Campaign1 |
custom_voice(inbound) |
Campaign1_custom_voice |
|
Campaign1 |
custom_voice(outbound) |
CBK_Campaign1_custom_voice |