Versions of third-party components

Describes the latest versions of third-party components that integrate with Altitude.

Chocolatey certified versions

FastPath

If you need to downgrade Chocolatey to a previous version, use the following command, replacing <VERSION> with the version you want to downgrade to. For example, 2.4.0.

choco upgrade chocolatey --version <VERSION> --allow-downgrade

The following table displays, for each Altitude component and version, the certified Chocolatey versions.

 Altitude component

Altitude version

Chocolatey version

Comments

Authentication Service

8.7.1000-

2.6.0

 

Connector for Microsoft Teams

8.7.1050-

2.6.0

 

8.7.1000

2.5.1

 

Connector for QMS (vBox 5.1)

8.7.1000-

2.6.0

 

Connector for QMS (SIPREC)

8.7.1050-

2.6.0

 

8.7.1000

2.5.1

 

Interaction History

8.7.2000-

2.7.3

 

8.7.1050-8.7.1090

2.6.0

 

8.7.1000

2.5.1

 

Visual Script

8.7.1050-

2.6.0

 

8.7.1000

2.5.1

 

CRMConnect certified versions

The following table displays the CRMConnect versions that are certified with the latest Altitude versions:

Altitude version

CRMConnect version

Comments

8.7.1065-

5.1.0.10-280-GA

 

8.7.1000-8.7.1050

5.0.1.10-267-GA

 

Please find the latest version of CRMConnect in the following link: ftp.na.enghouseinteractive.com.

CTLive certified versions

The following table displays the CTLive versions that are certified with the latest Altitude versions:

Altitude version

CTLive version

Comments

8.7.2000

3.4.4

 

8.7.1065-8.7.1090

3.4.4-RC-2

 

8.7.1050

3.4.0

 

8.7.1000

3.3.3

 

Khomp certified versions

The following table displays the Khomp Flow versions that are certified with the latest Altitude versions:

Altitude version

Khomp Flow version

Comments

8.7.2000

flow_1.0.6.13C_db11_e52ef68.20260601-1101.dat

 

8.7.1000-8.7.1090

flow_1.0.6.8C_db11_19cf433.20260105-1243.dat

 

The following table displays the Khomp SBC PSTN versions that are certified with the latest Altitude versions:

Altitude version

Khomp SBC PSTN version

Comments

8.7.2000

vsbc-w_2.0.6.62C-deb11_361618f.20260717-1728.dat

 

8.7.1000-8.7.1090

vsbc-w_2.0.6.50C-deb11_8eafa63.20251229-1124.dat

 

The following table displays the Khomp SBC WebRTC versions that are certified with the latest Altitude versions:

Altitude version

Khomp SBC WebRTC version

Comments

8.7.2000

vsbc-w_2.0.6.62C-deb11_361618f.20260717-1728.dat

 

8.7.1000-8.7.1090

vsbc-w_2.0.6.50C-deb11_8eafa63.20251229-1124.dat

 

QMS certified versions

The following table displays the QMS versions that are certified for Altitude vBox 5.1 and the latest Altitude versions:

Altitude version

QMS version

Comments

8.7.1065-

12.1.0.29929 + 12.1.0.29932 (HF)

 

8.7.1060

12.0.0.29799 + 12.0.0.29809 (HF)

Fixes QE-3145: Altitude x QMS x SipRec Khomp - recording stopping by timeout

8.7.1050

12.0.0.29799

Only for Alcatel integration.

QMS v12 introduced a breaking change to the Agent State Service authentication. Please check the RealTimeFeedAuthenticationWhiteList configuration in the QMS documentation.

8.7.1000

11.0.0.29289

QMS version 11.0.0.29289 is composed of:

  • 11.0.0.29261

  • 11.0.0.29271

  • v11.0.0.29277 (QD-6367 for ALTNR-2190 + QD-6405/ND-77819)

  • 11.0.0.29289 (QD-6530/ND-77931)

The following table displays the QMS versions that are certified for Altitude vBox 7 and the latest Altitude versions:

Altitude version

QMS version

Comments

8.7.1065-

12.1.0.29929 + 12.1.0.29932 (HF)

 

8.7.1060

12.0.0.29799 + 12.0.0.29809 (HF)

Fixes QE-3145: Altitude x QMS x SipRec Khomp - recording stopping by timeout

8.7.1000-8.7.1050

11.0.0.29289

QMS version 11.0.0.29289 is composed of:

  • 11.0.0.29261

  • 11.0.0.29271

  • v11.0.0.29277 (QD-6367 for ALTNR-2190 + QD-6405/ND-77819)

  • 11.0.0.29289 (QD-6530/ND-77931)