Contact center entity maintenance

Guidelines for maintenance of contact center entities.

Do the following to ensure the contact center runs with a better performance:

• Delete agents that no longer work in the contact center.
• Delete unused entities of the contact center. For example, campaigns, services, and workflow definitions.
• Delete unused contacts and contact lists.
• Delete old logging using Management Portal.
• Delete cube data using Management Portal.
• For outbound campaigns, delete unused business segments.
• Use the command avrrmrec to delete old recordings from Altitude Recorder.

Related topics: How to delete logging using Management Portal, How to delete cube data using Management Portal, How to configure the default values for cube data deletion, How to delete contacts from a campaign