How to install Altitude Recorder

Install and configure Altitude Recorder.

Installing and configuring the components of an Altitude Recorder installation depends on the following options:

Altitude vBox?: Whether Altitude vBox records the calls of agent phones.
Channels?: Whether Recorder Channels record the screens of agents or the calls of agent phones (using Recorder Adapters).
Channels? Thin?: Whether Recorder Channels record the screens or the calls of agents running thin clients. For example, the Agent Portal.
Channels? Adapters?: Whether Recorder Channels record the calls of agents using Recording Adapters.

Follow the table to install and configure the required components. For example, on the System administrator workstation, use the application Recorder install to install the Recorder Monitor.

Computer	Application	Option	Installation and configuration tasks
System administrator workstation	Recorder install	-	Install the Recorder Monitor.
Altitude uCI Server	Recorder install	-	Install the Recorder Control Server.
Storage Server	Recorder install	-	Install the Recorder Storage Server.
Storage Server	Recorder install	-	Install the Recorder Database Tools.
All agent workstations	Recorder install	Channels?	Install the Recorder Channel.
All agent workstations	-	Channels? Adapters?	Install the internal or external Recording Adapter.
Storage Server	Recorder Database Manager	-	Configure the database connection between the Storage Server and the database server.
Storage Server	Recorder Database Manager	-	Create the Recorder database.
System administrator workstation	Management Portal	-	Configure the Altitude uCI Server to select the Recorder mode, either Altitude vBox or Altitude Recorder (for recording adapters).
System administrator workstation	Management Portal	-	Configure the address of the Recorder Control Server.
System administrator workstation	Altitude vBox Administration	Altitude vBox?	Configure the connection to the Storage Server.
System administrator workstation	Recorder Monitor	Channels?	Perform a batch configuration of the Recorder Channels to configure sampling and compression parameters of both voice and video.
System administrator workstation	Recorder Monitor	Channels? Thin?	Configure the Control Server to define the correspondence between Recorder Channels and the extensions of agents.
All agent workstations	Silence Calibrator	Channels? Adapters?	Determine the record volume and the silence threshold for the specific hardware combination.