How to configure campaigns for Communication Server
Use the Management Portal to configure campaign attributes depending on the campaign scenario.
The following configuration tables display the configurations specific to the Communication Server for the supported campaign scenarios:
- Extensions: Agent campaigns with remote extensions on the Communication Server.
- IVR: IVR campaigns with Communication Server.
To configure Altitude for the supported campaign scenarios, use the following table to retrieve the required configuration data from the Communication Server.
|
Communication Server configuration |
Extensions |
IVR |
|---|---|---|
|
External extension numbers |
Required |
- |
|
IVR extension numbers |
- |
Required |
|
Hunt group number |
- |
For inbound |
|
Queued routing point number |
For inbound |
|
|
DNIS or DID/DDI |
For inbound |
For inbound |
|
Prefix of outbound rule for agent delivery |
For predictive |
- |
Altitude telephony gateway
On the Altitude telephony gateway, configure the following:
- The IP address and CSTA server port of the Communication Server.
- Agent and IVR extensions.
- Queued routing points, if needed for agent campaigns.
- Call classifiers, if needed, for predictive dial over remote extensions.
The Altitude telephony gateway does not use virtual extensions, routing points, or call classifiers.
|
Agent extensions |
Extensions |
IVR |
|---|---|---|
|
From, To |
External extension numbers |
IVR extension numbers |
|
Extension type |
Digital |
Digital |
|
Routing points |
Extensions |
IVR |
|---|---|---|
|
From, To |
Queued routing point number |
- |
|
Type |
Queued |
- |
|
Synchronize voice data |
Disable |
- |
|
Call classifiers |
Extensions |
IVR |
|---|---|---|
|
Address |
TCP/IP address of Communication Server |
- |
|
Device |
Call classifier device number |
- |
|
Dialing prefix |
Blank |
- |
|
ANI prefix |
Blank |
- |
Agents
Configure Altitude agents to work on agent campaigns and IVR campaigns as follows:
|
Properties |
Extensions |
IVR |
|---|---|---|
|
Default extension |
Optional |
IVR extension numbers |
|
Switch agent ID |
Blank |
Blank |
Campaign telephony gateways
Configure an Altitude campaign telephony gateway for each campaign that handles calls on the Communication Server.
|
Inbound |
Extensions |
IVR |
|---|---|---|
|
DNIS (for inbound) |
DNIS or DID/DDI |
DNIS or DID/DDI |
|
Mapping group (for inbound) |
Blank |
Blank |
|
Monitored devices |
Empty |
Hunt group |