Introduction

This document provides information on the following Altitude components:

Gateway for Alcatel-Lucent OmniPCX Enterprise

This section explains the gateway for Alcatel-Lucent OmniPCX Enterprise (Alcatel-Lucent OXE).

Section	Description
Alcatel-Lucent OXE components	Contains information about Alcatel-Lucent OXE components, and scenarios of campaigns with Alcatel-Lucent OXE.
Alcatel-Lucent OXE devices	Contains information about Alcatel-Lucent OXE devices.
Management Portal Tasks	Contains Management Portal tasks to configure and integrate Alcatel-Lucent OXE.
Examples	Example of solving Synchro Server conflicts.

This section explains the gateway for Avaya S8000.

Section	Description
Avaya components	Contains information about Avaya components.
Campaign scenarios with Avaya	Contains scenarios of campaigns with Avaya.
Avaya switch devices	Contains information about Avaya devices.
How to configure Avaya S8000	Configure the Avaya S8000 devices and trunks that integrate with Altitude.
How to configure campaigns for Avaya S8000	Use Management Portal to configure campaign attributes depending on the campaign scenario.

This section explains the gateway for Cisco UCM and UCC.

Section	Description
Cisco UCM components	Contains information about Cisco UCM components.
Campaign scenarios with Cisco	Contains scenarios of campaigns with Cisco.
Cisco UCM users and devices	Contains information about Cisco UCM users and devices.
How to configure Cisco UCM and Cisco UCC for inbound	Configure the Cisco UCM and Cisco UCC devices and trunks that integrate with Altitude.
How to configure campaigns for Cisco UCM	Use Management Portal to configure campaign attributes depending on the campaign scenario.