Class ServiceInfo

java.lang.Object
altitude.integrationServer.types.ServiceInfo
public class ServiceInfo extends Object
Stores information about a service.

  • Constructor Details

    • ServiceInfo

      public ServiceInfo()

  • Method Details

    • getId

      public int getId()
      Identifier of the service.

    • setId

      public void setId(int value)
      Identifier of the service.

    • getName

      public String getName()
      Name of the service.

    • setName

      public void setName(String value)
      Name of the service.

    • getNumAgentsLogged

      public int getNumAgentsLogged()
      Number of logged agents assigned to campaigns of the service.

    • setNumAgentsLogged

      public void setNumAgentsLogged(int value)
      Number of logged agents assigned to campaigns of the service.

    • getNumAgentsReady

      public int getNumAgentsReady()
      Number of ready agents assigned to campaigns of the service.

    • setNumAgentsReady

      public void setNumAgentsReady(int value)
      Number of ready agents assigned to campaigns of the service.

    • getNumAgentsIdle

      public int getNumAgentsIdle()
      Number of idle agents assigned to campaigns of the service.

    • setNumAgentsIdle

      public void setNumAgentsIdle(int value)
      Number of idle agents assigned to campaigns of the service.

    • getNumAgentsAvailable

      public int getNumAgentsAvailable()
      Number of available agents assigned to campaigns of the service.

    • setNumAgentsAvailable

      public void setNumAgentsAvailable(int value)
      Number of available agents assigned to campaigns of the service.

    • getNumInteractionsQueued

      public int getNumInteractionsQueued()
      Number of interactions queued in campaigns of the service.

    • setNumInteractionsQueued

      public void setNumInteractionsQueued(int value)
      Number of interactions queued in campaigns of the service.

    • getNumAgentsWrapUp

      public int getNumAgentsWrapUp()
      Number of agents in wrap-up assigned to campaigns of the service.

    • setNumAgentsWrapUp

      public void setNumAgentsWrapUp(int value)
      Number of agents in wrap-up assigned to campaigns of the service.

    • getAvgDataTransactionDuration

      public Duration getAvgDataTransactionDuration()
      Average duration of data transactions in campaigns of the service.

    • setAvgDataTransactionDuration

      public void setAvgDataTransactionDuration(Duration value)
      Average duration of data transactions in campaigns of the service.

    • getPhone

      public MediaInfo getPhone()
      Information about the phone media.

    • setPhone

      public void setPhone(MediaInfo value)
      Information about the phone media.

    • getEmail

      public MediaInfo getEmail()
      Information about the email media.

    • setEmail

      public void setEmail(MediaInfo value)
      Information about the email media.

    • getInstantMessaging

      public MediaInfo getInstantMessaging()
      Information about the instant messaging media.

    • setInstantMessaging

      public void setInstantMessaging(MediaInfo value)
      Information about the instant messaging media.

    • getWorkflow

      public MediaInfo getWorkflow()
      Information about the workflow media.

    • setWorkflow

      public void setWorkflow(MediaInfo value)
      Information about the workflow media.

    • getFacebook

      public MediaInfo getFacebook()
      Information about the Facebook media.

    • setFacebook

      public void setFacebook(MediaInfo value)
      Information about the Facebook media.

    • getTwitter

      public MediaInfo getTwitter()
      Information about the Twitter media.

    • setTwitter

      public void setTwitter(MediaInfo value)
      Information about the Twitter media.

    • getInstagram

      public MediaInfo getInstagram()
      Information about the Instagram media.

    • setInstagram

      public void setInstagram(MediaInfo value)
      Information about the Instagram media.

    • getFacebookMessenger

      public MediaInfo getFacebookMessenger()
      Information about the FacebookMessenger media.

    • setFacebookMessenger

      public void setFacebookMessenger(MediaInfo value)
      Information about the FacebookMessenger media.

    • getTwitterIM

      public MediaInfo getTwitterIM()
      Information about the TwitterIM media.

    • setTwitterIM

      public void setTwitterIM(MediaInfo value)
      Information about the TwitterIM media.

    • getWhatsApp

      public MediaInfo getWhatsApp()
      Information about the WhatsApp media.

    • setWhatsApp

      public void setWhatsApp(MediaInfo value)
      Information about the WhatsApp media.

    • getWebChat

      public MediaInfo getWebChat()
      Information about the WebChat media.

    • setWebChat

      public void setWebChat(MediaInfo value)
      Information about the WebChat media.

    • getSms

      public MediaInfo getSms()
      Information about the SMS media.

    • setSms

      public void setSms(MediaInfo value)
      Information about the SMS media.

    • getViber

      public MediaInfo getViber()
      Information about the Viber media.

    • setViber

      public void setViber(MediaInfo value)
      Information about the Viber media.

    • getInstagramMessenger

      public MediaInfo getInstagramMessenger()
      Information about the Instagram Messenger media.

    • setInstagramMessenger

      public void setInstagramMessenger(MediaInfo value)
      Information about the Instagram Messenger media.

    • getLinkedIn

      public MediaInfo getLinkedIn()
      Information about the LinkedIn media.

    • setLinkedIn

      public void setLinkedIn(MediaInfo value)
      Information about the LinkedIn media.

    • getLinkedInMessenger

      public MediaInfo getLinkedInMessenger()
      Information about the LinkedIn Messenger media.

    • setLinkedInMessenger

      public void setLinkedInMessenger(MediaInfo value)
      Information about the LinkedIn Messenger media.

    • getAppleBusinessChat

      public MediaInfo getAppleBusinessChat()
      Information about the AppleBusinessChat media.

    • setAppleBusinessChat

      public void setAppleBusinessChat(MediaInfo value)
      Information about the AppleBusinessChat media.

    • getTwitterDirectMessages

      public MediaInfo getTwitterDirectMessages()
      Information about the TwitterDirectMessages media.

    • setTwitterDirectMessages

      public void setTwitterDirectMessages(MediaInfo value)
      Information about the TwitterDirectMessages media.

    • getGoogleRcs

      public MediaInfo getGoogleRcs()
      Information about the GoogleRcs media.

    • setGoogleRcs

      public void setGoogleRcs(MediaInfo value)
      Information about the GoogleRcs media.

    • getTelegram

      public MediaInfo getTelegram()
      Information about the Telegram media.

    • setTelegram

      public void setTelegram(MediaInfo value)
      Information about the Telegram media.

    • getUserDefinedMedias

      public MediaInfo[] getUserDefinedMedias()
      Information about the user-defined medias.

    • setUserDefinedMedias

      public void setUserDefinedMedias(MediaInfo[] value)
      Information about the user-defined medias.