Competella SaaS for Teams

Welcome to the Enghouse Competella SaaS for Teams online help. This help contains product specifications, admin and user guides, and technical documentation that describe and help you familiarize yourself with Competella SaaS and its functions and features.

What's new

Version 4.5.3

  • Licencing Report: Count of Invoice Modules allowing for transparent view of the licenses being used now and in the past.
  • Statistics: Redesigned to offer a more user-friendly workflow to create reports.

Version 4.5.2

  • New Tenant Information page in CMT showing the status of services and the version number associated with each Service
  • WCAG - Web Content Accessibility Guidelines Implemented in CMT

Version 4.5.1

  • Enabled customers who have multiple Azure tenants that form part of the same company to sync and search information across the tenants.
  • Made usability improvements.
  • Extended Supervisor Barge to allow the supervisor to talk directly to the caller.

Version 4.5

  • Introduced a new Competella Agent 5.3.0.
  • Call to Queue improvements.

Legal disclaimer

This document is governed by the terms of the software license agreement and applicable contract (including addendums) entered into with Enghouse.

Enghouse Interactive is a wholly owned subsidiary of Enghouse Systems Limited. Enghouse Systems Limited is a publicly traded Canadian-based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol "ESL".

The information contained in this online help represents the current view of Enghouse Interactive on the issues discussed as of the date of publication. Because Enghouse Interactive must respond to changes in market conditions, it should not be interpreted to be a commitment on the part of Enghouse Interactive, and Enghouse Interactive cannot guarantee the accuracy of any information presented after the date of publication. The user assumes the entire risk as to the accuracy and the use of this document.

INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM INFRINGEMENT.

This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and recompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorisation by Enghouse Systems Limited.

Contact information

To submit comments or questions about the content of this document, please open a ticket with customer services.