Contact Center as a Service

Admin Help - Tenant

This Help is for CCaaS tenant administrators of a contact center who configure and manage their tenant properties and tenant resources.

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What do you want to do?

Overview	Log in and select the language. Understand the CCaaS Admin pages and the navigation pane. Use lists, cards, or property dialogue boxes. Search, filter, and use wildcards. Change your password. Log out.
Tenant properties	Configure your tenant's properties, URLs, or parameters.
Tenant resources	Configure accounts, applications, block codes, Dashboard views, the DNIS pool, entry points, folders, groups, interaction profiles, licenses, mailboxes, permission profiles, personnel, phone aliases, queues, release codes, skills, SSO permissions, teams, time zones, or wrap-up codes.