How to filter

Your permission profile determines which groups and teams you can filter by.

1. Click Filter.
2. In the Filter by dialog, select the criteria to filter by.

Note Groups, Teams, Skills, Profiles, Interaction Profiles, and IsCampaignable are AND conditions. The selected items inside each condition are OR conditions. To restart the selection, click Clear all. To close the Filter by dialog, click outside it.

The following example filters for agents that are in Groups 1 or 2, AND in Teams 1 or 2, AND have the S3 skill.

3. Click Apply. The Active filter icon appears above the filtered list.