Manage core tenant properties

On the Tenant Properties page, on the Core tab, view/enter the following information:

  • Name (required) — the name of the tenant. This name can be different from the Account name.
  • Account name — the name to use for administration only. This value is case-sensitive.
  • Short name (required) — the tenant’s public folder name. The name should not contain any spaces, underscores, or special characters.
  • Address — the tenant's billing address.
  • Contact person — the main contact person's name.
  • Phone — the main contact person’s phone number or tenant's main number.
  • Email address — the tenant's email address.
  • UPN suffix (required) — the email and logon suffix for all users in the tenant's contact center.
  • Disable historical information for this tenant — whether to disable logging of the tenant's call data to Historical Reports.
  • Outgoing and direct calls wrap-up timeout (sec) — for how long to wait for agents to exit wrap-up before automatically timing out the wrap-up of an outdialed or a directly dialed incoming call. The default is 0 (no timeout).
  • Agent to agent call timeout (sec) — for how long to wait for users to answer before automatically canceling an agent to agent call request. This value must be between 10-3600. The default is 30.
  • Call answered script timeout (sec) — for how long to run the Call Answered Script. The script stops running when the timeout value is reached or when the agent hangs up the call. When set to 0, the agent that has been routed the call waits for the answer script to complete for as long as is needed. The agent can hang up the call while the call answer script runs, whether or not there is a timeout. The default is 0 (no timeout).
  • Enable call answered script for PD campaign — whether to play the Call Answered Script for outbound dialing campaigns.
  • Media types — the media types available to the tenant.

Note

CCaaS does not support calendar invites as a method of call delivery.

  • Aging timeout interval (mins) — for messaging-related incoming calls:
  • For how long a deferred email/voicemail call waits for processing before the system reroutes the call
  • For how long the system waits before removing a call related either to a tenant that is unassigned from MS or an MS that is down. This allows grace time to assign another MS for a tenant or to wait for MS recovery after an unexpected failure.
  • The default is 480 minutes.