Manage other tenant properties

Caution We highly recommend that you enable Use folder segregation. When folder segregation is disabled: The following folders are not visible to agents and regular supervisors: Rejected Emails, Deleted Emails, Replied, Not Replied, Drafts, Outbox, Sent Items Deleted Callbacks Voicemail, Archived Voicemails, Rejected Voicemails, Deleted Voicemails Agents and regular supervisors can only see their own callbacks marked with "call-to-me" and their own personal (not shared) deferred emails/voicemails.

On the Tenant Properties page, on the Others tab, view/enter the following information:

• Media devices — the video communications devices available to the tenant. The devices support two or more end points to a conversation.
• Default application — the application to execute if no other application evaluates to TRUE. See Manage applications.
• Default time zone — the tenant's default time zone. See Manage time zones.
• Voicemail DNIS — the DNIS for the tenant to use for personal voicemail.
• Trunk group — the trunk group assigned to the tenant.
• Use folder segregation — whether to use the folder segregation feature that enables selective access to system folders for all agents and supervisors based on permissions. The default is disabled. See above Caution.