Manage tenant SIP parameters

Landlord only can change these values.

On the Tenant Properties page, on the SIP parameters tab, view/enter the following information:

P-asserted-identity SIP — the SIP equivalent of the ANI in SIP URI format. Telephone carriers use this information to identify authorized users, such as a particular tenant. This is not Caller ID and is not shown to the called party. CCaaS sends this information to the remote party in a SIP INVITE message. The telephone carrier provides this value.
P-asserted-identity TEL — the phone number in TEL URI format. This information is similar to P-Asserted-Identity SIP but in telephone format and is sent in a SIP INVITE message.
Identity of transfer from IVR — whether and how to transfer caller identity to the third party. Used only for calls transferred from IVR script (by using the Bridge and Transfer Designer blocks). The options are:
Of the original call (default) — ANI, PAI, and privacy transferred to the third party are copied from the original inbound leg of the call.
Anonymous — the third party does not receive the identity of the caller or the tenant.
Of the tenant — the third party of a transferred call receives the tenant's caller ID.
Identity of outgoing call — whether and how to transfer the identity of the original caller to the called party. Used for calls transferred by agents or regular outgoing calls made by agents. The options are:
Of the original call (default) — if a call is transferred by agent, the identity of the original caller is transferred to the called party. For a regular outgoing call, the identity of the individual agent, if it is assigned, is transferred to the called party.
Anonymous — the identities of the original caller and the tenant are not disclosed.
Of the tenant — the called party receives the individual agent caller ID, if it is assigned.
When caller requests privacy — whether to show caller identities to the tenant. Caller identity is usually stripped from a call by caller request even before the call arrives at CCaaS. For example, if the system is installed in an enterprise or in a service provider that is not a carrier, the setting has no effect on the system. If installed in the core of a carrier network, CCaaS may receive caller identities even if callers ask to hide it. The system administrator may decide to show caller identities to the tenant. This parameter is also used by H.323. The options are:
Do not hide (default) — pass the caller's identity and do not hide it. Ignore the caller's request.
Hide from agent — hide only from agents. The identity is available for scripts and reports.
Hide everywhere — hide everywhere. Calls where the caller asks to hide his identity appear as Anonymous for agents, scripts, and reports.
Relay display name — whether to relay the display name to other call participants. The display name is a textual description of the caller, such as the person’s name. If the caller has requested privacy and caller ID appears as Anonymous, no display name is associated with the call, regardless of this setting.