Manage tenant URLs

Landlord only can change these values.

On the Tenant Properties page, on the URLs tab, view/enter the following information:

  • Intelligent outdialing URL — the URL used by the Dialing Plan:
  • For the advanced dial plan, set to http://<servername>/AdvancedDialPlan/CheckPlan
  • For the legacy dialing plan, set to http://<servername>/DialingPlan/CheckPlan.asp
  • Historical Reports URL — the URL the tenant uses to access Historical Reports. This URL must be a Fully Qualified Domain Name (FQDN). For more information, see the Enghouse CCaaS Historical Reports Help.
  • RTR URL — the URL the tenant uses to access Dashboard. This URL must be a FQDN and must end with a forward slash (/).

Note

  • The URL for Dashboard (2022) uses Dashboard instead of CosmoDashboard.
  • To use the new Dashboard (2022) gadget with multiple browser support, append the option multibrowser to the Real Time Reports URL value, for example: http://<servername>/Dashboard/?multibrowser
  • CCSP Designer URL — the URL used by the tenant to access the Designer application. This URL must be made available to all tenants.

Note

In addition to the server that contains the Designer application, the tenant must have access to a server to which they can publish the CallXML scripts created in Designer. This server can be a hosted service of the system administrator, or on the tenant’s own server.

  • Replay URL — the URL of the web server where interaction recordings for the tenant are posted. This URL must be the same URL established during installation.
  • Voicemail URL — the URL the tenant uses to access voicemail. Set to http://<servername>/designer/Scripts
  • Elsbeth PowerContact server URL — not enabled.