How to use video

Note IVVR scripts only affect calls that have a voice component.

CCaaS Designer provides blocks that you can use to process video calls for Interactive Voice and Video Response (IVVR).

These blocks are:

• Play Video
• Stop Video

Naming format for video files

File names for video files used in the Play Video block must have the extension .avi.

File name formats for file storage are in one of two forms:

• CIF — <filename>cif<bitrate>_Kbps<framerate>_fps.avi

For example, greeting_cif_256Kbps_30fps.avi

• QCIF — <filename>_qcif<bitrate>_Kbps<framerate>_fps.avi

File names used with the Play Video block are in the format <filename>.avi. In the CIF example, the file name used in the Video File property is greeting.avi.