Contact Center as a Service

Designer Help - Tenant

CCaaS Designer is a stand-alone application that allows you to write scripts to manage call-flows, using a graphical interface to create the paths that a call can take through your call center. CCaaS Designer loads workspace and script data from a database and allows you to publish this as XML files to locations configured on a per-tenant basis.

This Help is for script designers who write scripts to manage incoming call flows to their contact center and to manage the events that occur in outbound dialing campaigns.

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What do you want to do?

Overview	Log in and select the language. Get started with workspaces. Use the navigation pane or list view. Understand the call flow and predefined events. Use audio files, speech, video, or call recording in scripts. Log out.
Workspaces	Use the Workspace editor. Manage workspace templates. Open, import, and manage workspaces. Manage tables and workspace files. Publish workspaces and manage their version history.
Scripts	Manage scripts. Use the built-in sample scripts and associated files.
Blocks	Use the predefined blocks available in the CallXML scripts. Use variables and constants.
Objects	Use the CCaaS scripting object model.
CallXML	Use the additional CCaaS Designer elements to customize the scripts.