Call Arrival script
This script is interpreted when the Call Arrival Event is fired.
It executes as follows: if the current call has not been assigned a queue and/or at least one skill, then assign the DefaultQueue and/or DefaultSkill to it.
The blocks function as follows.
|
Block |
Name |
Description |
|---|---|---|
| Optional Parameters |
ResetVMFile |
Resets the optional parameter called VMFile. This parameter is used to store the name of the voicemail file when it is recorded. The call termination script uses this optional parameter to determine if the caller has recorded a voicemail. |
| Condition |
CheckForQueue |
Checks to see if a queue has been set for this call. |
| Queue Name |
DefaultQueue |
If no queue has been set yet, then set it to DefaultQueue. |
| Condition |
CheckForSkills |
Checks to see if a skill has been added to this call. |
| Add Skill |
DefaultSkill |
If no skill has been added yet, then add the DefaultSkill. |