Call Deferred script
This script can only be run on email or voicemail messages.
This script is run while the agent is in call and before the completion of call termination. It defers the message.
The blocks in the above example function as follows.
|
Block |
Name |
Description |
|---|---|---|
|
Condition |
AgedRefCount>5 |
Check if Ageing RefCount is bigger than 5. To check, set Expression = $EmailCall.AgeingInfo.AgedRefCount$ > 5 Each time the item is aged, the ref count increases by one. |
|
Assign |
DisallowDefer |
If true, don't allow this item to be deferred again. To disallow defer, set $EmailCall.AgeingInfo.IsDeferAvailable$=False |
|
Terminate
|
AbortDeferOption |
If disallow defer, abort the defer operation and requeue the call. To requeue, set Terminate = No. |
|
ContinueToDefer |
If false, put this item into the deferred folder. To continue to defer, set Terminate = Yes. |