IVR Timeout script
This script is interpreted when the IVR Timeout Event is fired. It executes as follows:
- Play an announcement indicating that the time allotted for an IVR call has expired.
- Disconnect the caller.
The blocks function as follows.
|
Block |
Name |
Description |
|---|---|---|
|
Play Audio |
TooLongInIVR |
Plays an announcement that explains that they have spent too much time in IVR. |
|
Play Audio |
Goodbye |
Plays the goodbye announcement. |
|
Hangup |
HangUp |
Disconnects the caller. |