Leave Voicemail script

This script guides a caller into leaving a voicemail message for a called party.

Caution

We recommend that you do not modify this script.

The blocks function as follows.

Block	Name	Description
Assign	AudioPath	Assign variable AudioPath, value=./Voicemail/. This is an audio file path local to the VCS system. Default location is C:/Program Files/Cosmocom/Server Components/Scripts/AllWaves/Voicemail.
	LangPrefix	Assign variable =LangPrefix. The language prefix used before playing any audio file. If no prefix is specified, the language is English.
	Path	Assign variable =$AudioPath$$LangPrefix$. The complete path to the audio file, including any language prefix specified.
	WSURL	Assign variable =WSURL, value=$session.VoicemailWSURL$VoicemailWebService.asmx. This is the Voicemail web service URL.
	WSNamespace	Assign variable =WSNamespace, value=http://CosmoCom.com/WebServices/VoicemailWS. This is the voicemail web service namespace.
Condition	ChkAgentMailboxDefined	Conditional expression=$calldata.DIDAgentVoiceMailEnabled$. Check that the user mailbox is enabled. If the user does not have a voicemail box, the user cannot receive voicemail. If TRUE, go to CalledFromPickupTimeoutScript. If FALSE, go to PlayNoAgentMailBoxDefined.
Condition	CalledFromPickupTimeoutScript	Conditional expression=$CallData.Option(ScriptID)$. If called from pickup timeout script, call should be rejected. Therefore, stop executing any logic in the leave voicemail script. If TRUE, go to AddCallRejectedSkill. If FALSE, go to ChkGreetingType.
Web Services	ChkGreetingType	Get the type of greeting to play.
Switch	CaseGreetingType	Check the type of greeting to play. Valid greeting types are: StandardGreeting — greeting designed for all users in an organization. PersonalGreeting — greeting recorded by a user for their own use. PersonalSignature Greeting — greeting designed for all users in an organization but with the insertion of a user's voice signature. Else branch: Go to PlayGreeting to play the standard greeting. PersonalGreeting branch: Go to PlayPersonalGreeting. PersonalSignaturebranch: Go to PlayPersonalSignature.
Play Audio	PlayGreeting	Play standard greeting.
	PlayPersonalGreeting	Play personal greeting.
	PlayPersonalSignature	Play personal signature greeting.
	PlayLeaveVM	Play Please leave voicemail message.
Record Voicemail	RecordVoicemail	Record caller's voicemail message
Add Skill	AddCallRejectedSkill	Reject the call. The CallRejectedSkill skill must exist in your tenant.
Play Audio	PlayNoAgentMailBoxDefined	Play the agent mailbox not defined message.
	PlayThankYou	Play thank you and goodbye message.
	PlayGoodbye	Play the good bye announcement.
Terminate	TerminateCall	Terminate the call

This script implements the following caller message flow.

For the voice prompts used in this script, see Voicemail processing prompts.