Retrieve Voicemail script

Note Do not confuse this message retrieval with agents retrieving ACD voicemail.

Caution We recommend that you do not modify this script.

This script helps users retrieve personal voicemail, replay the messages, and manage their voice mailboxes by storing or deleting messages.

This scripts also allows users to:

• Create or change a Personal Identification Number (PIN).
• Create a personal greeting or add their voicemail signature to a standardized greeting. Alternatively, the system can play a standard greeting.

This script plays the time the message was received. The tenant's time zone is encoded in the script.

Note Ask your sales engineer to configure your time zone in this script.

It requires the user to have DID and a voice mailbox.

This script implements the following user message retrieval flow.

Flow of Message Retrieval (Page 1)

Flow of Message Retrieval (Page 2)

Flow of Message Retrieval (Page 3)

For the voice prompts used in this script, see Voicemail processing prompts.