Add Skill

This block assigns a skill to a call.

Properties	Values	Description
Skill Name	String	The name of the skill to be added to the current call. This must be a valid skill for this tenant for the skill to be added, so spelling is critical but skill names are not case sensitive. You can select the skill name from a drop-down list of available skills in the tenant. This list is refreshed every time you select the block. If a new skill is added while you are editing the block, to see the added skill, select another block or select the Flow editor background and then reselect the Add Skill block. If a skill is removed from the tenant and the value is currently being used as the skill name, the value remains as the selected value, until you manually change it. You are not restricted to the values provided in the drop down list, so you can use an expression as the selected value.

Properties

Values

Description

Skill Name

String

The name of the skill to be added to the current call.

This must be a valid skill for this tenant for the skill to be added, so spelling is critical but skill names are not case sensitive.

You can select the skill name from a drop-down list of available skills in the tenant. This list is refreshed every time you select the block. If a new skill is added while you are editing the block, to see the added skill, select another block or select the Flow editor background and then reselect the Add Skill block.

If a skill is removed from the tenant and the value is currently being used as the skill name, the value remains as the selected value, until you manually change it. You are not restricted to the values provided in the drop down list, so you can use an expression as the selected value.