Answer

VCS only.

This block answers a call.

Properties	Values	Description
Action	Answer Call	Answer the incoming call.
	Continue Ringing	Force the incoming call to remain in the ringing state.
	Reject Call	Cause the incoming call to be disconnected.
Comment	Optional text	Description of what this block does in your script.

By default, the VCS answers all calls before firing the Incoming Call Event (the event that runs the IVR script). This behavior can be changed through a registry setting on the VCS, (script_answer_supervision) to make the event fire before the call is answered, thus allowing a script to control answer supervision. This setting should be changed by the system administrator.

Setting this block to Answer Call connects the call, allowing the script to play audio prompts and receive DTMF. Setting this block to Continue Ringing allows the call to continue ringing on the caller's phone until an agent answers the call. Then the call is answered by the VCS.

Setting this block to Reject Call allows the call to be hung up without charging the caller or service provider for the call. The SIP code for rejection is configured in CCaaS Admin, in the VCS parameters.

Caution Your system administrator must create the ../VCSdebug/script_answer_supervision registry key and set it to 1.