Call Maturity/Priority

This block modifies the arrival time bias for the current call. The lower the value, the higher you move the call in the queue.

Usually, the system computes call maturity. The Call Maturity/Priority block enables you to set your own value for call maturity.

Note The system interprets a call maturity of 0 literally. A call maturity value of zero implies that the default TQoS of a queue is used as the call maturity.

You can separately assign Call Priority in your scripts. Priority overrides maturity. Calls with a higher priority are handled before calls with a lower priority, regardless of the maturity of calls. For calls with the same priority, maturity determines the order in which calls are handled.

Properties	Values	Description
Call Maturity	Integer	Number of seconds to use for the time bias. Note This replaces the current value. It is not added to it.
Call Priority	Integer	A number between 0 and 99, where 99 is the highest priority. The default is 49.

For more information on the following topics, see the CCaaS Tenant Administrator Help:

• TQoS — Target Quality of Service
• Call Priority
• Routing of calls