Condition

This block contains an expression which can be evaluated as True or False.

Properties	Values	Description
Expression	True or False	Causes branching in the script so must be able to be evaluated as True or False. This property is data-type sensitive. For string to string comparison, text should be surrounded by quotes on both sides. For example, "$CallData.callset Name$" <> "" returns True if the Queue has not been configured.

Properties

Values

Description

Expression

True or False

Causes branching in the script so must be able to be evaluated as True or False.

This property is data-type sensitive. For string to string comparison, text should be surrounded by quotes on both sides.

For example, "$CallData.callset Name$" <> "" returns True if the Queue has not been configured.

Note

Be careful when using variables in the Expression property of the Condition block. The way that the interpreter expands variables into an intermediate string before using them can cause the interpreter to incorrectly evaluate an expression. This is the only property in CCaaS Designer in which you must use quotes (") to denote a string. Furthermore, if a variable is to be evaluated as a string, enclose the variable in quotes.