Get Phone Information

This block allows an agent to view information about the caller displayed in the Chat window of their agent application.

Caution

This block must be used in conjunction with the TARGUSinfo phone-based data service. To be able to use this block, you need an account (Service ID) with TARGUSinfo, as well as a username and a password.

Properties	Values	Description
URL to WebGW	Web address	Currently, the default value for this is already entered in this field, and should not be changed.
Service Id	Number	This is the account ID or Service ID assigned to your account by TARGUSinfo.
User Name	String	The user name for this account.
Password	String	The password for this account.
Phone Number	String	This number must be available to this block, either as the result of caller input, or, for example, by getting line.ANI information from the Line object. Note This service is only available for US and Canadian calls. This field only accepts 10-digit phone numbers without spaces or characters other than digits.
Result Variable	String	Variable name in which to store returned value(s) for further processing. See How to use variables.

Information fields

The following information fields are available in the Result Variable.

Field	Description
.Error	0 if the call was successful.
.Building	If the building has a name, such as the Empire State Building, that information may appear here.
.Address	The street address of the caller
.City	The caller's city
.State	The caller's state
.Zip	The caller's 5-digit ZIP code
.Zip4	The caller's 4-digit ZIP code extension
.NameType	This is either B for a business or C for a home consumer number. For B, a business, the following values appear: .BusinessName — the name of this business .BusinessSuffix — this field may show such information as "Inc.", "LTD", or "LLP". For C, a home consumer, the following values appear: .LastName — the caller's last name .FirstName — the caller's first name .MiddleInitial— the caller's middle initial
.TimeZone	The caller's time zone