Get Queue Statistics

This block allows polling of the Realtime Reports (RTR) server to make decisions based upon current queue activity.

Properties	Values	Description
URL to RTRWeb	Web address	The location of the RTR server as a URL. For example, http://ais.yourcompany.com/rtrdll/ This can be specified as an IP address. Caution This should be only the path to the RTRWeb.dll file, and should not include the RTRWeb.dll filename.
RTR	Seconds	Maximum time to wait for RTR to respond before continuing on to the next block. Default is 10 seconds. Note This property is a new feature of this block. When you apply the corresponding hot fix to existing scripts, the default value does not appear but is still applied.
Call Type	All	For cumulative statistics for all call types listed below.
	CallBack	For callback calls only
	Internet	For chat calls
	Message	For email or voicemail messages
	Phone	For voice calls
Statistic	Calls Waiting	Number of calls waiting in this queue
	Calls Being Handled	Number of calls connected to agents
	Longest Wait Time	Longest wait time of current calls in this queue
	Average Wait Time	Average waiting time in this queue
Queue Name	String	To find this name, in CCaaS Admin, use the toolbar to turn on Detail view and from the Action menu, select Customize and enable the First column in detail view.
Result Variable	String	Variable name in which to store a returned value for further processing. Returns -1 for timeout or failure. See How to use variables.