Logging Control

This block turns logging on or off for the duration of the current event.

At the end of the CallTermination event, CCaaS emails the entire log file as an attachment to the designated Recipient.

Note

If you want to turn logging on or off for the whole call, you must put a Logging Control block in every event script.
If script logging is globally enabled and you disable logging via a Logging Control block for a certain event script, CCaaS still emails the logs of the other event scripts to the Recipient. The global script logging settings determine the verbosity and behavior of these logs.
In the event script, logging follows the global script logging settings until CCaaS parses the Logging Control block.

Properties	Values	Description
Value	On or Off	Enable or disable logging.
From	Email address of the sender.	Must be in the form of mailbox@domainname Ask your CCaaS service provider for an email address to use for this purpose.
Recipient	Email address to which to send the log file.	Must be in the form of mailbox@domainname This can be an email address outside of the CCaaS system domain.

Properties

Values

Description

Value

On or Off

Enable or disable logging.

From

Email address of the sender.

Must be in the form of mailbox@domainname

Ask your CCaaS service provider for an email address to use for this purpose.

Recipient

Email address to which to send the log file.

Must be in the form of mailbox@domainname

This can be an email address outside of the CCaaS system domain.

This block is useful for testing if a new script ran or if a new branch of an IVR script ran and the result of each block in that script after the Logging Control block.