Play Audio

VCS only.

This block plays an audio (.wav) file to the caller.

Note

PlayAudio only works in IVR, IVRTimeOut, CallRejected, MusicOnHold, and MusicOnHoldWhileInQueue events.

Properties	Values	Description
Audio file	Filename	Enter a URL address to the file you wish to play.
Termination Digits	0‑9 # and *	Enter digit(s), # or . These value(s) can be used by the caller to terminate this command. For example, to allow any touch tone to be a termination digit, set this to 1234567890#
Clear Digits	Yes or No	Clear the digit buffer of any digits entered before playing the audio file. This should be set to No unless digits from a previous Get Digits block need to be cleared. Since callers often become familiar with your IVR and enter the digits for 2 or 3 prompts ahead, if you clear the digits you delete the entries for the next one (or more) Get Digits block(s).
Line	Inbound	The .wav file is played to the original (incoming) caller.
Line	Outbound	The .wav file is played to the transferee (the party to whom the call is transferred).
Async Mode	Yes or No	Async Mode allows the script to do other tasks, for example, to verify a customers ID number from a database, while a .wav file plays. The default is No. Caution Asynchronous playback should only be used for one .wav file at a time. Attempting to use Async Mode for multiple simultaneous .wav files can produce unpredictable results.