Play Greeting

Path to .wav file to play or text to speech.

If Agent Greeting is blank, both the agent and customer hear this message.

Optional path to .wav file to play or text to speech presented only to the agent before answering the call, for example, Incoming call from Sales.

Note

• To use Agent Greeting, you must also have a caller Greeting.
• To avoid either party hearing silence, we recommend that the Greeting and Agent Greeting files are the same duration.

Async Mode allows the script to do other tasks, for example, to verify a customer's ID number from a database, while a .wav file plays. The default is No.

Note

• If you use Async Mode, to ensure that CCaaS plays the complete messages to the relevant parties, we recommended that you follow this block with an Agent Greeting block in Sync Mode that plays media files that last a few milliseconds. Otherwise, CCaaS plays neither message because it executes the next block and connects the call.
• If you don't use Async Mode, both messages will finish before the script moves to the next block.