Play Text

Properties	Values	Description
Text to play	Text or Speech Synthesis Mark Up Language (SSML). Text containing optional variables.	Text containing optional variables. A variable has a format similar to the one in this example: "The number < phone >$line.DNIS$ is unavailable." For more information on SSML, see http://www.w3.org/TR/ssml-sayas/.
Speech Rate	Slow, Medium (default) or Fast	_
Volume	Soft, Medium (default) or Loud	_
Termination Digits	0-9 * and #	Numeric digit(s), # or * . The caller can use these value(s) to indicate the end of their response. When a termination digit is pressed, playback stops, and the script executes the next block.
Clear Digits	Yes or No	Clear the digit buffer of any digits entered before playing the text file. The default is No. This should be set to No unless digits from a previous Get Digits block need to be cleared. Since callers often become familiar with your IVR and enter the digits for 2 or 3 prompts ahead, if you clear the digits, you delete the entries for the next one (or more) Get Digits block(s).
Line	Inbound	The text file is played to the original (incoming) caller. The default is Inbound.
Outbound	The text file is played to the transferee (the party to whom the call is transferred).
Async Mode	Yes or No	Async Mode allows the script to do other tasks, for example, to verify a customer's ID number from a database, while a text file plays. The default is No. Caution Asynchronous playback should only be used for one text file at a time. Attempting to use Async Mode for multiple simultaneous text files can produce unpredictable results.
Comment	Text	Optional description of what this block does in the script.

Text to play

Text or Speech Synthesis Mark Up Language (SSML).

Text containing optional variables.

Text containing optional variables. A variable has a format similar to the one in this example:

"The number < phone >$line.DNIS$ is unavailable."

For more information on SSML, see http://www.w3.org/TR/ssml-sayas/.

Speech Rate

Slow, Medium (default) or Fast

_

Volume

Soft, Medium (default) or Loud

_

Termination Digits

0-9 * and #

Numeric digit(s), # or * . The caller can use these value(s) to indicate the end of their response.

When a termination digit is pressed, playback stops, and the script executes the next block.

Clear Digits

Yes or No

Clear the digit buffer of any digits entered before playing the text file. The default is No.

This should be set to No unless digits from a previous Get Digits block need to be cleared. Since callers often become familiar with your IVR and enter the digits for 2 or 3 prompts ahead, if you clear the digits, you delete the entries for the next one (or more) Get Digits block(s).

Line

Inbound

The text file is played to the original (incoming) caller. The default is Inbound.

Outbound

The text file is played to the transferee (the party to whom the call is transferred).

Async Mode

Yes or No

Async Mode allows the script to do other tasks, for example, to verify a customer's ID number from a database, while a text file plays. The default is No.

Caution

Asynchronous playback should only be used for one text file at a time. Attempting to use Async Mode for multiple simultaneous text files can produce unpredictable results.

Comment

Text

Optional description of what this block does in the script.